Guest User
February 11, 2023
We went there as a family to celebrate my wife's birthday, and a new tower cell phone was stolen from us which was to be given as a gift to my wife. We gave our statement to the Pointe Aux Cannoniers police, and suspected two cleaning ladies in particular, but the latter 2 ran away. The hotel manager, a certain Jessica, and the reservation agent, a Benazir, did not want to hear anything or find a solution for us. The owners are apparently Chinese from China, and have no sense of customer service despite payment having been made in full! We also do not recommend this establishment, located in a polluted area of Grand Baie, no swimming recommended, and a lot of noise in the evening on weekends, since it is located next to a pub restaurant. The hotel is equipped with cameras that do not work.
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