Casa Taman by Kukun

Excellent location. Cleanness of the place was correct but service not at the level of the price we paid for the stay. Not flexible, forgot the crib or the details to check in… and no apologies whatsoever….

The plumbing system must have been done incorrectly as the bathroom smelled like sewage most of the time, and when someone flushed a toilet in the building, we could hear the water flow under our shower. In addition, I left a pair of jeans and a dress in the room by accident and when I had a friend stop by a few hours later they said they had the clothes but they had been moved to a warehouse. The hotel also wasn’t able to get them back to the hotel in the next couple of days before my friend left Mexico City, and then they were unable to work with me to ship them to me.

The stay was comfortable. Only issue was the location next to a highway so just had to get used to the noise from the traffic especially at night. The host was responsive and a good communicator from the start. Overall a decent stay

We really enjoyed our stay here. It was safe and clean and close to many wonderful parks and restaurants.

Property is very nice and a very good customer atention. Rooms are clean. I’ve chosen the cheapest tarif. Therefore we got the depar**ent located to Patriotism a very noisy main streat in México City with huge trafic the whole Night Long. Ask always for Depar**ent located to Alfonso Reyes.

Very comfortable apar**ent with two bathrooms and nice furniture. Location was perfect, nice neighborhood and noise level from street was acceptable. The beds were perfect. Reception staff was friendly, cleanliness was completely OK. Filter for tap water was also a plus definitely. Internet working well. The only small downside was limited supply of hot water in the shower - there was hot water everyday, but it would regularly run out quite spontaneously pushing you out of shower quickly. To sum up: I would definitely book again

We absolutely adored the location of this property and everything was exactly as the listing advertised! Close to so many great shops, restaurants and cafes. The only issue we had was communication— when we arrived on site around 3:30pm to check in, they were still cleaning our room. There was no one on site who could help advise us in this matter (there is 3rd party security and then the desk only manages the Sonder affiliated properties), and when we reached out via *******, we were thanked for our patience (we were also offered a later check out time, but this did not work with our travel schedule). We tried to wait in the lounge area for our room to be completed, but security told us we were not allowed to sit in the lounge. So we sat on the stairs outside of our room for over 1.5 hours— the room was not finished until after 5pm. While we understand things happen, we would have greatly appreciated any kind of communication regarding a later check in time than originally stated so we could have changed our plans accordingly. Additionally, having to wait in the stairwell was not ideal. Overall, even with the hiccups, we would definitely recommend this property!

Please send reservation confirmation in advance instead of 2 hours prior to arrival to hotel. It was stressful as i couldnt access my email upon my arrival. They also required a photo of my ID that should have been communicated in advance. Not sure if this should be the responsibility of ******* or the hotel/residence. The front desk person was kind and helpful.

Good property and location but some communication was confusing and some info was wrong. For example I got a message the morning I was checking in that said they hadn’t heard from me. This was at the end of several messages I had sent ??? I suspect it was an automatic message which is disconcerting. Also they gave me the wrong apar**ent number. It is B205 NOT A205 which is in another building. There was also a smoke detector that needed a new battery but they fixed that within a couple of hours.