Secret Garden Miami Beach

the room is good and very comfortable. But the staff is very rude. The hotel does not have breakfast. The room was not cleaned. We had one pillow for two people. Towels were not changed. It wastes everything. The service is very bad. I don't recommend it to anyone

Room was not clean- sand everywhere. The Bed was not clean too They dint clean and make the Room between day one and two The Breakfast is just little and not like the describe in the app!

When we arrived we were able to put our luggage in a small room and roam around Miami which was nice , they do have a early check in time of 2pm 🕑 which we took advantage of They only had 1 staff working the front desk, she was pleasant however pre occupied by chatting on the phone in a different language to other people The room was ok , however there was no decent flow of water to have a bath or shower Also a the garbage can was disgusting in the bathroom and a few blinds were broken in the room The area of the hotel was perfect for us (family of 4) you can literally walk across the street and your on south beach - the hotel said they would provide a complementary umbrella , chair and towel however when we went to get ours they were out of them and only provided 2 towels Also they stated our breakfast was from 8-10am Only 2 items they had for breakfast was mini croissants and boiled eggs , that’s it !! I’m a tea drinker and was also disappointed that they didn’t have any tea selection at all We didn’t let this damper our vacation plans However we wouldn’t likely stay again

Very welcoming staff at the front desk. Parking is a problem in the area but I don't blame the hotel, they do give some options such as street parking and where parking garages are. The penthouse suite was beautiful, the view is a city view, mostly buildings. Hot tub was well maintained and relaxing. It is loud outside but once your in the room it is very quiet. Miami beach is a 2 minute walk from the hotel which was great. Would stay here again, only hesitation would be the traffic in the area and the parking situation. Other than that it was a great stay!

The room was clean , however the tv didn’t work there was no blow dryer and we had to ask for towels, there was only one in the room. We tried to check in 12 minutes early and they wouldn’t let us.’check in took 20 minutes and we were the only people checking in.

Staff was not friendly, their “Included” breakfast is literally just toast. You couldn’t get beach towels until 3pm cause they didn’t have enough until they got washed. The chairs on the beach are rusty, heavy chairs that you have to carry to the beach and that’s with an up charge.

It was a weird hotel. Pictures are misleading. Breakfasts was horrible. Coffee and toast and hardboiled eggs that was it. Our room was strange. We only had one towel to share between the two of us. And the shower was in the room. It was an odd place to stay at.

The woman that checked us in could not have been more rude. She could not answer direct questions and made things as difficult as possible. Parking is HORRIBLE. They only have 4 spaces for the entire building AND you have to pay for them! The room has been slightly altered compared to the posted photo but is a beautiful, wide open room. We were very disappointed that the hot tub on our balcony was unusable. The HVAC system in the room needs work. The fan runs 24/7 even if you turn it to auto and the temp is not accurate with the Tstat. (We do HVAC for a living) The room is cold and muggy so it's very hard to sleep comfortably. One of the handles on the two person sink is broken. The bathroom rug in front of the shower needs to be replaced. There are no places to hang towels near the shower. There is no entry rug from the balcony to come back into the room. The closet door is not level so it doesn't stay open. There is no place to sit other than the single vanity chair, so you can't just relax and watch TV. You have to be on the bed. One of the night desk clerks was great! His name is Nick. He was the most helpful person there. We were given a credit for the loss of the hot tub, but for the price we paid to stay in a penthouse, these things are disappointing.

Nice clean room, elevator et closing doors make a lot of noise... and don't expect elaborate breakfast.