Staybridge Suites Philadelphia- Montgomeryville

Very nice hotel

This was by far the worst hotel I have every stayed in during my 45 years of travelling. EVERY SINGLE THING WAS BROKEN 1) TV in main dining room :: broken 2) Pool and Hot Tub :: broken 3) Front door :: broken 4) Laundry :: broken 5) Pantry :: empty

We booked a room with 1 king and a pull out for 3 people for a sports tourney nearby. The pull out mattress was stained and did not have a cover on it. We asked for a sheet and extra blanket and were told the hotel was at capacity so they did not have any sheets or covers for the pull out. Also, the shower nozzle had to be held in order for any hot water to come out. The front desk staff was not helpful in anyway to help rectify the issues with the room.

We stayed for two nights. Me, my husband and our two kids under 4. Hotel Room - As soon as we walked into our hotel room my allergies went nuts - for the record, I rarely have allergy issues. The filter from the Air vent (easily slides in and out) was LOADED with dust. Like it was never cleaned. The shampoo, conditioner and lotion dispensers were empty or very close to empty. The hot water ran out after two showers so the bath for my kids was just barely warm. Staff - barely acknowledged our existence. We asked for a crib which they brought, but didn't give us a mattress cover? Not even a smile when checking in or out. Dining Area - all chair cushions (including in our hotel room) were peeling and shredded and looked terrible. Breakfast - was probably the only mildly noteworthy part. Waffles, cereal, juices, coffees, hashbrowns, bacon, hardboiled eggs, etc. quality is subpar but at least there's a good variety to choose from.

Pool was not open bathroom didn’t have water for a good part of the day bathroom floor and bathtub dirty housekeeping didn’t come til late afternoon

Generally was not well kept with outside locked doors often propped. Breakfast was late and not fully presented (ie utensils and food were missing). We were charged for parking without being told. When we asked for a receipt, we were refused, saying that ******* would provide it. We found out about the parking charge only after getting our credit card bill.

The advertised pool and hot tub are closed. The breakfast as presented bill be bypassed including the pre-cooked eggs.

I wanted to stay closer to my son and family so I had a choice of Hampton Inn or Staybridge Suites. There are many Hampton Inns in the area so I thought I’d try Staybridge. We recently moved away from the area, so when we return for appoin**ents or whatever, we normally stay at Normandy Farm Hotel a few miles away and we pick up our 6 yr old granddaughter to come swim then take her out to dinner. This hotel advertised an info-or pool but after we got there, we found out the pool wasn’t open. She was quite disappointed. When we checked in, the room had a pretty bad odor, it was like a cheap cleaning product or deodorizer. The room was worn, paint was chipped, refrigerator was rusty and stained on themselves. The desk chair was arm wax broken, the fake leather finish on the seat was totally worn off. (the same worn material was found on all of the chairs in the lounge/dining area.) The tub had a constant drip, the soap pumps in the shower didn’t pump properly. The hairdryer only worked in one setting and when I looked at it, the side of the unit was melted through from an electrical short. Obviously we won’t be staying there again. I’m not sure if we’ll try the Hampton Inn that shares the parking lot or just go back to where we know it’s clean, safe, and smells good.