Guest User
January 8, 2023
I stayed at Gem Suites Riverside for a month. I am pleased to say that my experience was great. I'll start with the apar**ents. They are well appointed in a contemporary, neutral color with modern appliances. My bed was comfortable. Any time I had issues such as the phone not working or anything I needed, Nancy the Manager was always available to assist even if she was not on site. The Infinity Spa is great. Janice does a great job with facials and massages, Nelice (sp) did a fantastic job on my pedicures. Walter is great for hairstyling. The front desk staff - Peris, James, and one other young lady were amazing, always happy to help, including bringing up staff my apar**ent when needed. Housekeeping is provided daily. The Housekeeping team was good. Special mention goes to Jacqueline who was very thorough in her work. I noted a distinct difference whenever she cleaned the apar**ent. Also used laundry services a few times. Everything was delivered well-pressed and in a timely manner. Argenti the restaurant was okay and the reason I did not give a 5 star review. A few meals were disappointing. Loved the pool and the gym. Lastly, the security team was always professional and helpful to me and my guests. I have to commend the management for the customer-centric attitude. Not a single staff member behaved out of turn during my month long stay. That's rare! I can't say enough great things about Gem Suites Riverside. I'll be back and will keep recommending it to friends! Thank you!