Merrill R.
March 7, 2024
citizenM New York Times Square is in an excellent location. Many restaurants, shops, and Broadway theatres are in easy walking distance from the hotel. However, what impressed me most about the hotel was the friendly staff and the hotel's cleanliness. All the staff were warm and friendly and willing to strike up a conversation offering suggestions on what to do. I was really impressed with the housecleaning staff. They seemed to always be working to keep the hotel in excellent condition. I had never seen such thoroughness in cleaning the entire hotel before. I took the time to compliment the lady who was wiping down the elevators on the great job she and her coworkers were doing in their jobs. The only downside for some people could be the size of the rooms and the restrooms. However, I was basically only there to sleep; and I slept wonderfully.