Four Points by Sheraton Flushing

It is a pretty hotel. My only problem was the cleanliness, there was dust on the night stands of the room and the sink and shower were not cleaned when we arrived. The staff seemed stressed and didn’t provide top tier service in terms of attitude and annoyance towards simple questions we asked, but I give them grace because I know the type of clients they have to deal with since I’m retail myself. The pool was closed and I booked for the pool so that was saddening. For no pool I feel I should’ve been compensated for at least some of the cost because it was an expensive stay. Overall not a terrible experience 8/10

One of the night shift front desk receptionists was not friendly. There was no greeting at all and no smile when I checked in at around 4:30 pm. Never explained what the $100 for just told me I needed to pay that, then I saw a sign said that is refundable. After the check-in process, he just handed me the keys without ANY WORDS. After two day-stay, when I checked out, the girl receptionist was very nice and patient.

Great hotel, recommend for staying! Amazing room and bed, nice service and friendly staff!! The location is not the best, but everything else covers it well

The breafast is tasty though not many choices. The service is excellent. Staff are friendly.

Located in Flushing. Its a good location if you want to explore other side of New York. There's a lot of Asian restaurants, bakeshops, and tea places around the area and interesting sightings at night time like street foods. My mom and I stayed in this hotel and they were all friendly. They also provided free water bottles when we checked in and another in the room. The room was clean and very comfortable. I would love to stay here again in the future when I visit NYC again.

The room is relatively big enough and clean. However, I really did not like the service in all aspects as following: Front desk: It took 20 minutes to explain that breakfast was included. I showed my email and app where it is clearly written "included". Breakfast: very simple one and refill takes forever. I had to tell the waitress to refill the coffee and other meals who was standing next to the table and scrolling her cell phone without any greeting to anybody. Shuttle bus: We made a reservation for the bus at 12 pm and we're told to exit the hotel 10 minutes before. The bus driver did not open the bus door and showed his 5 fingers to wait. I knocked the door at 12 to get in but the driver was so rude and asked if we were in hurry and complained that he had been awake since 2 am. It was his duty to take us to the airport on time. He complained again and again during the ride which was unbelievable. I never experienced such behavior from shuttle bus driver. Overall the hotel is not 4 star hotel! It is 3 or below.