Guest User
January 7, 2024
I made a reservation a week in advance and was informed that the room I reserved was no longer available and asked me to change rooms. If it wasn't for this big screen, why would I have booked your hotel?
Just look at the picture to see how big the gap is. It used to be a big screen, but now it’s just a small TV.
Then I moved to a new room. The previous customer's hair was not cleaned, the water was turned on for 5 minutes, and the bathroom with clogged sewers was flooded with water. Then I called the front desk and asked them to handle it. After waiting for 20 minutes, no one came. I called the front desk again and told me that I was busy. I just asked someone to come up and take care of it now. I had to wait for a shower.
Checked in at 10 o'clock, the air conditioner was turned on for 2 hours, but it couldn't produce hot air. It was so cold in the hotel in winter that my stomach hurt! My hands and feet are cold!
At 12 o'clock in the middle of the night, I called the front desk to ask for help. After 15 minutes of processing, the solution couldn't be solved. They asked me to change rooms. After waiting for 10 minutes, they told me to ask the master to fix it. After waiting for another 15 minutes, no one came to fix it. It was almost 1 o'clock in the morning. , I was asked to get dressed, pack my luggage, and change rooms, and then the air conditioner was able to turn on hot air. I turned on the hot air conditioner at 1 a.m., but I didn’t feel warm at 4 a.m.
Then the new room had no internet, so I had to use the internet with a very poor signal in other rooms. After using it for 30 minutes, there was no internet again.
This is really my first negative review for you!
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