Stay away from this hotel if you are looking for good infrastructure like Bathrooms being clean. The staff are prompt to attend your requests and the evening high tea is very good. But the hotel has a lot to improve in terms of its sanitation. We had seepage issues in 3 bathrooms in 3 different rooms. The Superior rooms are cramped for space. If visiting, make sure your bathrooms are devoid of seepage before taking up the room. The food is average but the breakfast spread is decent. The Hotel is a little isolated so you have to drive for 15-20 minutes to get to the main Ooty place. No lift so, if talking elders, be wary of the challenge to climb for floors, play area and Villa rooms.