"This was my first time staying with Accord Highland Ooty. The stay was very comfortable. Food was also good. Managers Manikandan and their FnB team took good care of us during all food services."

"Amazing place, beautiful property, delicious food with lots of options and friendly staff."

"The view is good. The restaurant fecility and the restaurant hospitality is excellent. The rooms need to be cleaned a little bit more. Overall.. It has Excellent ambience and its a nice place to stay in ooty. The total experience is quite ok and the resort is a good family retreat in ooty. Thank you."

"We had booked two rooms at Sterling Elk Hill for a weekend stay. During the booking process, there was no option to select or upgrade to a room with a view. However, upon arrival, we were told that since we hadn't booked a "view room," nothing could be done, which was both disappointing and unfair. To make matters worse, despite arriving at check in time, we were asked to wait for nearly an hour because the rooms were not ready. Eventually, we were allotted two rooms on different floors, as adjacent rooms were apparently unavailable. Both rooms overlooked poor views, and when we requested an alternative, every staff member simply passed the responsibility. Nobody took ownership or made any genuine effort to resolve the issue. The repeated response was, "You didn't book a view room." Had that option been available while booking, we certainly would have chosen it. While waiting, we were asked to have lunch at the restaurant. We initially wanted to order à la carte, but the waiter recommended the buffet, saying it would be more economical. That turned out to be a mistake. The buffet was chaotic, the food was ice cold, there was virtually no table service, and the overall dining experience was extremely poor. I called the restaurant manager to point out that the buffet food was cold. He listened, apologized briefly, and walked away as though this was a routine complaint. There was no attempt to fix the issue or even check back with us. In fact, none of us could finish the buffet because of its poor quality. The biggest disappointment wasn't the rooms or the food. It was the complete lack of accountability and service recovery. Hospitality is about taking ownership when things go wrong, and unfortunately, that was missing throughout our stay. Based on our first impressions, I am genuinely concerned about what to expect for the remainder of our stay."

"Location and service is very well but we have  gotten very upset due to load shedding regularly happened during my stay on 27th May 2025 !!"

"Very nice location and couple friendly. Excellent breakfast, excellent location, and excellent services!"

"aakash hotel feels more like a cozy homestay than a hotel, and it’s the perfect peaceful retreat, especially for families. the atmosphere is serene, making it an ideal place to unwind and enjoy the beauty of ooty. the staff here are genuinely kind and very helpful, always ensuring that guests feel at home. the food served is simple, homely, and delicious – exactly what you’d expect from a place like this. if you’re looking for a family-friendly stay with a warm and welcoming vibe, aakash hotel is a great choice. highly recommended for a relaxing getaway!"

"All over experience is just wonderful, loved it so much! My first time in ooty, they checked all the boxes, food amazing, view mesmerizing all over experience 5/5! ✨"

"Rating: ★★★★★ Fortune Sullivan Court, Ooty is a truly beautiful heritage property. The colonial architecture, lush gardens, and valley views from the rooms are stunning – perfect for a peaceful getaway. But the best part was the staff. From check-in to check-out, every team member was warm, courteous, and genuinely helpful. Front desk was efficient and gave great local tips, specially Ms Monica, Restaurant staff served with a smile and remembered our preferences. Housekeeping was prompt and the rooms were spotless daily. Rooms are spacious with heaters, 24/7 hot water, and cozy beds – ideal for Ooty weather. Food was fresh and delicious, with excellent South Indian breakfast and multi-cuisine dinner options. Quiet location away from the market crowds, yet only a short drive to main attractions. Big thanks to the entire Fortune Ooty team for the hospitality. It felt like home. Highly recommend for families and couples. We’ll definitely be back."