Sonder Arlo

Smooth check in and check out process. Room was clean and complete with essential amenities, and aesthetically pleasing with modern set up. Front desk and cleaning personnels were friendly and accommodating to questions and inquiries. Located in the heart of downtown Ottawa. Will surely book another Sonders next time.

Excellent Location. Staff are friendly. It is convenient to have the laundry facilities onsite (no charge). The keypad at the entrance of the building didn’t work, unless you press real hard. They should replace it. I did get too many email reminders from their App, which was annoying. Did not know that this runs like an Rbnb.

I’ve had an amazing stay at Sonders Arlo. Very clean and staff was friendly. If I ever visit ottawa, I will book my stay with them again. The only downside was finding parking, which is understandable since it’s located in downtown. There are designated parking areas but for an hourly price.

The bed was comfortable, there was plenty of storage and the room in general was nice. I had requested a room clean on the second day as there was hair when I first got there and a lot of dust bunnies everywhere. They came and redid the bed but did not vacuum and there was more hair in the bed, I don’t have any hair so it couldn’t have been mine. The ac/heating was weird, I had put the ac on as it was hot, but it kept switching back to heating in the middle of the night. I ended up turning the whole system off but it would randomly turn back on. The ventilation system for the oven is not great, someone made food at 1am and the smell was intense in my room.

Clean, great location. Lots of shops and restaurants within walking distance. On site parking would be nice. Sonder has another location 2 blocks away with underground parking which we were able to use for $25/day. A little inconvenient but no big deal. Only a 5 minute walk. Kitchenette was great and bed was very comfortable. Early check-in was available but only by paying an extra fee even though the room was ready to be occupied which was a bit of a turnoff and the only way to deal with this was through the app. They had storage lockers in the basement intended to store luggage before check in time if needed however the lockers were all in use so we really had no other option but to pay the early check in fee. $30 cost allowed us to check in one hour earlier. Check in instructions are supposed to be emailed 72 hours before checking in however I didn’t receive it and had to call the morning of check-in to have it sent to me. Aside from the few things it is a great place to stay in Ottawa!

Confusing because there are two Sonders nearby each other.. very helpful staff! Fire alarm going off in unit near us then a real fire alarm at 11:30 pm one night. Very noisy near the bus routes.

Superbly quiet and comfortable, in the center of everything happening in the city. Great service, reasonable prices. Would stay again in a heartbeat.

The emails and app made checking in and out seamless. The location in Ottawa was perfect for why we were there. The game room in the basement came in handy on a rainy evening. The room was very clean, very quiet, and had everything we needed in the kitchen and for living spaces.