Hotel Indigo Paris - Opera, an IHG Hotel

Hotel Indigo Paris - Opera, an IHG Hotel Reviews

Hotel Indigo Paris - Opera, an IHG Hotel

2 Rue Édouard VII, Paris, FranceView Hotel Details
Hotel Indigo Paris - Opera, an IHG Hotel
Hotel Indigo Paris - Opera, an IHG HotelHotel Indigo Paris - Opera, an IHG HotelHotel Indigo Paris - Opera, an IHG Hotel
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Hotel Indigo Paris - Opera, an IHG Hotel Guest Reviews

4.4/5
Very Good
74 review
Verified reviews
Location4.5
Amenities4.5
Service4.3
Cleanliness4.4
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All Reviews(74)
Positive reviews(70)
Reviews with photos/video(6)
Awesome stay(8)
Great service(6)
Negative reviews(4)
Guest User
Accessible Standard Queen Room
Stayed in 2023年2月
Couples
1 review
5.0/5
Outstanding
Posted on 2023年5月16日
It is a nice safe area with amenities nearby. Friendly staff too. Will stay again 😊
Anonymous User
Stayed in 2023年2月
Solo travellers
31 review
4.2/5
Very Good
Posted on 2023年2月14日
Super convenient location - rooms are spacious and bed was comfortable
Tsun Yiu
Standard Room
Stayed in 2024年2月
Friends
1 review
5.0/5
Outstanding
Posted on 2024年3月4日
Excellent Hotel
Anocha Petchsook
Standard Room
Stayed in 2023年11月
Business travellers
1 review
4.2/5
Very Good
Posted on 2023年11月17日
Feel goodddd
Jean Michel
Stayed in 2022年12月
Couples
4 review
5.0/5
Outstanding
Posted on 2023年2月1日
Nice hotel Great location Easy park
danielelin
Standard Queen
Stayed in 2023年7月
Family
23 review
5.0/5
Outstanding
Posted on 2023年9月28日
The room is not big but very cozy. The service attitude of the hotel is very good. There are also shopping discounts. The breakfast is also delicious. The biggest advantage is that shopping is very convenient!
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Guest User
Standard Room
Stayed in 2024年1月
Business travellers
7 review
5.0/5
Outstanding
Posted on 2024年2月7日
The location is very good and the room is very clean. But the door of the hotel room is not easy to use. I am locked in and can't get out. I need help from the staff to open it.
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Guest User
Suite,Queen,Sofa Bed
Stayed in 2023年7月
Family
9 review
1.7/5
Posted on 2023年7月27日
Very rubbish! I am a black diamond of Ctrip, and I usually don't waste time writing reviews, but this hotel made me very unhappy, and made me seriously doubt Ctrip's high rating. So much so that I booked several hotels on the follow-up trip with booking. Let's talk about the price first. If the charge is around 2,000 yuan a night, then I have nothing to say, and all the problems are acceptable. After all, in that position, you get what you pay for. But but! The price of the small suite for the triple room we booked was as high as 6,000 a night, and we spent more than 12,000 for two nights. Such a room and service are not worth it! The first is the service, because Ctrip communicated with the agent and gave the wrong room type. I tried to communicate with the front desk, but the front desk kept emphasizing that it was arranged according to the order, and there was no wrong arrangement. The whole process was done mechanically, without any apology or attitude of respect. He crackled with his language advantage, and then asked me if I understood? Just trying to get rid of me as soon as possible, not really trying to solve the problem for the customer. It was later confirmed that the agent had indeed arranged the wrong room. Ctrip also compensated with cash coupons! By the way, the front desk is small and pitiful, similar to a family hotel, and only one person is checking in. This is the first time I have encountered a four-star hotel without a waiter to help with luggage. Second, the room always has an indescribable but uncomfortable smell. The duplex suite I live in has a small bathroom at the entrance, and after flushing once, it takes a long, long time to flush the second time. Third, the breakfast is extremely poor! It was the worst and worst I have traveled in Europe for more than 20 days! Very little. See picture. I also saw a giant fly (not a tiny fly) staring at the bacon, motionless, which made me sick. On the whole, this hotel, from the room to the service, shows no care in every detail! The simplest example is that the small refrigerator is empty, not even a bottle of mineral water! Compared with the same four-star small hotel in Barcelona later, but the thoughtful service and enthusiastic attitude of the hotel is a world of difference!
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Response from Property: Dear Guest,We deeply regret that your recent experience at our hotel did not meet your expectations. We sincerely apologize for the inconveniences and disappointments you encountered during your stay. Your feedback is invaluable to us, as it helps us identify areas where improvements are needed to provide a better experience for our guests.Regarding the price of the room, we understand your concerns and are sorry that you felt the value did not match the cost. We strive to offer accommodations that provide excellent value for the rates charged, and we will review our pricing structure to ensure it aligns with the quality of our services.We are also very sorry for the communication issues you faced with the room type and the response from our front desk. We understand the frustration you felt and agree that a more attentive and customer-focused approach should have been taken to address your concerns. Your comments regarding the service you received have been taken seriously, and we will use this feedback to better train our staff in handling such situations with care and empathy.The issues you mentioned about the room's cleanliness, bathroom functionality, and breakfast quality are concerning, and we will thoroughly investigate and rectify these areas to ensure they meet the high standards we aim for.Once again, we apologize for failing to provide you with a satisfactory experience. Your detailed feedback is invaluable to us as we strive to improve. We would be grateful for another opportunity to make things right and regain your confidence. If you choose to stay with us again, we are committed to exceeding your expectations and providing the service and experience you deserve.Best regards,Emeline G
Guest User
Duplex Queen Suite with Sofabed
Stayed in 2023年7月
Family
7 review
4.0/5
Very Good
Posted on 2023年7月26日
The location is good, and the service facilities and rooms are not recommended. Booked for two nights, couldn't stand the small and depressing room and left the hotel early. The duplex suite feels a bit depressing... The windows are very small and one wall is slanted.
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Teresahemaliao
Suite,Queen,Sofa Bed
Stayed in 2023年8月
Family
21 review
5.0/5
Outstanding
Posted on 2023年8月16日
The location is convenient and safe; the staff are friendly.
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Response from Property: Dear Teresahemeliao,We appreciate your positive feedback! It's great to hear that our convenient and safe location met your needs, and we're delighted that you found our staff to be friendly. Providing a welcoming and accommodating environment for our guests is our top priority. If your travels bring you back to our area, we would be thrilled to have the opportunity to host you again. Thank you for choosing our establishment for your stay!Best regards,Emeline G
Guest User
Standard Queen
Stayed in 2023年8月
Couples
6 review
5.0/5
Outstanding
Posted on 2023年8月16日
1. The location is very good, located in a quiet alley in a busy area , very close to all scenic spots. It is very convenient to go to various scenic spots whether on foot or by car. 2. The environment is comfortable and elegant, and the facilities are complete; 3. The service personnel are friendly, thoughtful, enthusiastic and energetic. In short, I am very satisfied with the trip, and if I have the opportunity to come to Paris again, this hotel will be our best choice.
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Response from Property: Dear guest,Thank you for your wonderful feedback! We're thrilled to hear that your experience at our hotel was so positive. It's great to know that our location, nestled in a quiet alley within a vibrant area, provided you with the best of both worlds. We're also glad that you found our facilities comfortable and elegant, and that our attentive and friendly staff contributed to making your stay enjoyable.Your kind words about your overall satisfaction with the trip mean a lot to us. We would be honored to welcome you back to our hotel if you ever visit Paris again. Your continued support is greatly appreciated, and we're committed to ensuring that your next stay with us is just as delightful as this one. Thank you once again for choosing us as your accommodation of choice!Best regards,Emeline G
Guest User
Standard Queen
Stayed in 2023年8月
Family
8 review
5.0/5
Outstanding
Posted on 2023年9月26日
The location is good, the bus to the airport is within walking distance. The subway is also very convenient, not far from the Seine River, the Louvre Museum, and the Orsay Museum.
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Anonymous User
2 Bedroom Suite
Stayed in 2023年8月
Family
30 review
5.0/5
Outstanding
Posted on 2023年8月12日
The environment of the hotel is very good, consistent with the description in the pictures. The whole family travels with children. The experience is very good. Traveling is also very convenient. It is hygienic and clean. The front desk service is very good. I recommend everyone to stay here.
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Guest User
Duplex Queen Suite with Sofabed
Stayed in 2023年8月
Family
1 review
3.5/5
Posted on 2023年10月27日
The location is very good, 5 minutes' walk from the Opera House, but European hotels are like this, old and small. The hotel's lunch area is too small, you have to queue up to eat, and the waiter insists on keeping a straight face.
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Jingxuanzi
Standard Room
Stayed in 2023年1月
Friends
200 review
5.0/5
Outstanding
Posted on 2023年2月3日
The hotel is very nice; in the center of Paris, one or two hundred meters away from the Paris Opera House, Printemps Depar**ent Store, and Galeries Lafayette. Hotels in Paris are not cheap. The overall service level and cleanliness of this hotel are good, and the breakfast is okay.
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