Guest User
April 10, 2024
After reading some reviews we were unsure if we wanted to keep the booking, but checking in was great with a thorough explanation of hotel location, nearby underground stations and ways to sightseeing spots. Good size family room, quite modern including the bathroom. One thing that really annoyed us was a rather rude man on the morning of 8th April. He demanded keys were left at reception eventhough this was not mentioned on check in or any other 4 days we'd already were there. Luckily this was the only poor customer service experience as all other staff were pleasant. Whilst the room was tidied and towels provided on a daily basis, the little things such as surfaces not wiped and dirty cutlery /crockery /glassware left behind was annoying. If you are a light sleeper two pubs right outside can be a nuisance, but otherwise the hotel is a good budget option located with easy reach to main sights and good variety of restaurants nearby.