Mercure Penang Beach

Review: Mixed Experience with Room Booking and Customer Service My recent stay was a mixed experience. While there were aspects that I enjoyed, such as the lovely ocean view, there were significant issues that marred my overall satisfaction. Check-In Process: Needs Improvement The check-in process was notably slow. The attendant seemed unprepared, asking me about the type of room I had booked. This information should have been readily available in their system. This initial interaction did not set a positive tone for my stay. Room Discrepancy: Disappointing and Frustrating Upon entering our suite, we were pleased with the ocean view, which matched our booking. However, I was disappointed to find that the bathroom only had a shower and no bathtub. A bathtub was a priority for us, especially since my son enjoys it. I had specifically booked a room with this amenity. When I contacted the front office, they claimed that no such room existed and asked me to provide proof of my booking details. This back-and-forth conversation was frustrating and spoiled my mood. They initially offered a smaller, hill-view room with a bathtub as a compromise and tried to compensate with a late check-out, which was not helpful for our plans. Resolution: Rollercoaster of Emotions After deciding to move to the hill-view room for the sake of my son, I was suddenly informed that an ocean-view room with a bathtub was available. Interestingly, the room they eventually provided was bigger, perhaps in an attempt to compensate for the inconvenience. However, this unnecessary emotional rollercoaster during our holiday was quite distressing. Overall Stay: Mixed Feelings Apart from the unpleasant experience with the room booking and customer service, we did enjoy the beautiful view from our room. However, the initial miscommunication and the handling of the situation left a lasting negative impression. I hope the management takes this feedback seriously to improve their booking and check-in processes to avoid similar issues for future guests.

Overall a very disappointing stay at a Mercure. Does not feel like a 4 star property at all. As with all the reviews, the front desk staff appears to be very new and unwelcoming. We wanted to do early check in at 12noon (where we are okay to wait till the room is ready) but was told it's not possible and to come back at 3pm. Staff was also not prepared/aware if we can have our luggage stowed within the hotel while we explore the area. They've directed us to the security guard, who directed us back to the front desk. Hotel facilities also showed severe signs of aging. The room floor laminates were uneven and had holes. There was also a layer of dust on the table in the rooms. Room amenities were also lacking and we had to request from housekeeping. Breakfast was alright since it was part of the room rate but the quality of the food could be improved.

5 star from me for this beautiful seaview hotel. A strategic location for holiday because very near to komtar and Penang town and near to ferringhi beach and butterfly farm and Taman negara. Pool and beach are main attraction for this hotel. Nice breakfast and very clean hotel.

This Hotel was conveniently located and easily to found. The room very comfortable and was well equip with water boiler, filter water, ice box safe box, hair dryer.My stay was very enjoyable. The bed was large and very comfortable.Reception Staff very friendly, fast and obliging. I was very happy to be given an early check-in. Love the beautiful beach,the swimming pool are great also.walking distance beachside to nice cafe and a Chinese temple.

the beach is just few steps away from the lobby and I like the room is clean and comfy for our pleasant stay. It took a while for the check in and out but the staff attentively helped us to carry our luggage. The parking places are limited. Overall it is a good choice for a great stay

Was really great stay and really fun, thanks to mercure penang beach gave cake on my husband birthday. my husband really happy. Will stay again at this hotel when coming to pulau pinang

Overall it’s a great stay/ short getaway with my friends. However, there are few things to be highlighted and to be improved; - the amenities were not complete upon our check in, the coffee sachet were not complete on all 3 rooms, stirrer was not replenish on the 2nd day. we had to stir the coffee with toothbrush, couldn’t believe it that we had to do so.. - forget about the stirrer, we nicely ask for coffee sachet to be replenished in all rooms but we were told to buy coffee by the front desk staff? i was extremely shocked on this..

not friendly to individual travelers since there are plenty of big tour bus groups checked into this hotel . Provided room with defects. Told that the hotel rooms were fully booked and no option available......managed to change to higher floor room after complaining with photo .

Nice seaview from my room. Clean & conformable room. Great stay! I had dinner at the restaurant. One of delicious restaurant in hotel. Thank you chef making me bihun tomyam.