Petit Hotel Hostatgeria la Victoria

I really don’t understand that there is even one single positive review about this hotel.. The location is beautiful, but that’s the only positive thing we can say about this place. We didn’t got what we paid for. Unfortunately, the description and pictures of the advertisement don’t match the actual room. According to the advertisement we booked a room of 12m2. Upon arrival we immediately saw that this was not the case. Our suitcases needed to be left in the hallway because they didn't fit in the room. The room was so small that the owner had to install an adapted bed. The bed had the strange dimensions of 185 by 130 centimeters (which is smaller than a French bed). It’s not okay to rent this room to two persons!! So unless you are a child of 4 years old, you won’t fit in the room or bed. They know they’re renting the rooms to tourists, so they should have mentioned this in the description. The room was also very poorly cleaned and doesn’t look like the pictures. There were stains next to the toilet and the shower was moldy and leaking, flooding the entire room. Our room was on the second floor, where a fan or airco is necessary because of the heat. The owner had limited the fan to setting 1, because it almost fell from the ceiling due to imbalance. There is no one present at the location so you have to figure it all out yourself. Very impersonal and not hospitable. We contacted the hotel about this, but they don’t care and cooperate. We paid a lot for this room, it’s not okay that you make money from tourists in this way. Never book this terrible place! Unless you like to sleep in a smelly hot closet..

We chose this hotel based upon it’s ******* page details for a 2 day break Monday/Tuesday with our car. Upon arrival in Alcudia we followed the clear signs in town to La Victoria. What is not shown in the details is the hotel is very remote and is circa 2 miles up a dangerous narrow twisty mountain road that you would not want to do at night. The car park is large but was full of hikers/bikers vehicles and is someway below the hotel. You need to be very physically able to get from the car park to the hotel entrance, which is up more steps. There are no amenities other than a restaurant next door but to our surprise this was closed, you guessed it, on Mondays and Tuesdays! This means that to obtain any food you need to go back down the mountain road into town. We tried to talk to hotel staff but it was deserted. We left and made other accommodation plans in Port de Pollensa. ******* tried but hotel flatly refused to refund either night (would have expected at least second night refund). You will probably need walking boots to climb down to the “6 minute beach” and heaven knows how long it will take to hike back!