HC Hotel Magec

Been here many time. Best value for money in Puerto de la Cruz. Staff are exceptional.

This Hotel is awful. I got to my room and noticed that the locking mechanism on the patio doors was or has been tampered with. I closed the patio doors clicked the switch into its locking position and I could slide the door open quite easily. On closer inspection-see pics, the lock was completely broken and not maintained enabling zero security to my room. Add to that' the room is on the ground floor so it's easily accessible to break in. I complained to the front desk whom said they would notify the maintenance team. After going out for two hours I arrived back in my room and saw that the lock was the same. Back at the front desk they said that it's been looked at and subsequently fixed.. It hadn't. Roll in a disgruntled maintenance man who clicked the lock switch looked and said its fixed. So I demonstrated to the fella and opened up the patio door easily whilst in the locked position. Away he went and 10 minutes later came back with a drill and comedically made some noise with the drill over by the lock and said its fixed. He never did anything to the lock and was clearly not interested in fixing it. Back at reception I aired my concerns and the fella said all of our patio doors in the hotel are expecially can be opened whilst locked. Basically he couldn't be bothered fixing the issue. Incompetent, and willing to put a customer's security potentially at risk. Not good enough in my book customers security is not in their vocabulary. There are alot better hotels to choose from in the area.

The hotel was Mid if I’m being honest, rooms didn’t look like photos, very outdated, no entertainment or anything. Just a basic hotel. Food was mixed Spanish and English. Paid for all inclusive but only ate 2/3 times in restaurants as food was not to my taste. Hotel location was okay though as it was a 10 min walk to all the shops and restaurants.

The staff were amazing and friendly, hotel all a bit dated was lovely and clean. The cleaning staff were fantastic they really looked after our room and kept it clean. Roberto the young waiter couldn't do enough for us and was very friendly and funny with it.

Room clean, bed comfy, payable safe, fluffy towels. Food good. Bar ok, went all inclusive and discovered so many drinks were not included, sangria been one of them. No food outside the restaurant hours. Tripped in the bar (totally sober) on a raised lip of marble flooring, badly hurt my elbow, so please take care. Spa closed, and this was the main reason i booked this hotel. Roof top pool is tiny.