Guest User
June 11, 2024
The Carlin is a six-star experience! Our family had the pleasure of staying at The Carlin this May. It was definitely a highlight during our New Zealand adventure. The hotel location is ideal. Perched on top of a steep hill overlooking the city, it stands like a beacon of luxury and refinement in walking distance to the heart of Queenstown. Attention to detail is evident in every aspect of the hotel, from the impeccably designed lobby to the meticulously curated rooms and suites. Every space, even the elevator, exudes a sense of understated luxury, with plush furnishings, elegant décor, and state-of-the-art amenities. What truly sets The Carlin apart is the unparalleled, personal level of service. Every member of the staff cares about all aspects of your experience. When we arrived, we were greeted...outside....with a warm and personal welcome from Patrick that set the tone for the entire stay. His attention to detail and professional, yet personal level of service continued throughout our stay. He seemed to be able to anticipate what we needed, passing along dining and area attraction recommendations, giving us a lift to dinner in the Bentley, encouraging us to relax at the bar during the hotel happy hour, and recommending top shelf whiskeys...all while entertaining us with funny and heart-warming stories. He has perfected the art of service...personal and engaging, yet always professional. Thank you Patrick! The food at The Carlin is exceptional. Breakfast was delicious and beautifully prepared. Richard provided an excellent level of service, somehow turning breakfast into a decadent, but personal dining experience. In the evenings, Patrick was back at it again, preparing happy hour gourmet snacks paired with a drink at the bar. The Carlin is a masterpiece of hospitality, where luxury meets warmth, and every detail is crafted to perfection. Thank you so much for a memorable stay in Queenstown. We will be back!