Jessica
March 4, 2024
Check in was fine and the room was clean and comfortable. What provided the most frustration for our entire group was the bar / restaurant area and the actual bar manager. We were visiting for a family wedding and we were part of the wedding party as well. On our first night, we all went to the bar area to meet up and have a few drinks after our rehearsal but before dinner at another venue. We were spending HUNDREDS of dollars on high end cocktails, shots, etc. There were two bartenders and then the manager at some point. One of our teenagers grabbed a glass of water from the LOBBY WATER DISPENSER and was yelled at for having it in the bar/restaurant area. It literally came from 30 feet away. This is unacceptable and very un-welcoming. Next, there were a minimum of 20 tables/booths open and so we used one chair from a high top table to place women's purses and jackets as there was no hook or anywhere to place these items. The manager came over and scoffed and huffed and puffed how ridiculous it was that we were using a chair (despite providing an influx of business in to the bar) and demanded we remove our items so she could use the table. There were dozens / at least 20 tables / area open she could have sat this group of 4 people that came in vs. next to the 30+ of us. We immediately got our checks and left. My bill alone was $200 and there were 15-20 of us couples plus kids. We left and went elsewhere. The next day before the wedding, a similar situation. Very disappointed.