Guest User
January 9, 2024
Very disappointed with my stay at this hotel. When booking through MTS travel, there was no information that breakfast at this hotel had a limited selection and not a buffet. Breakfast cost 1,088 rubles, for which money the menu on the morning of my stay included pancakes with ham and cheese, a croissant and an apple the size of a cherry. There was no tea in the room. They didn't bring tea with breakfast either. Breakfast is delivered to your rooms in plastic bags in the morning. You can choose the interval for breakfast delivery. I chose the earliest one from 8-8:20, since I had to leave the hotel at 8:30. Breakfast was brought to me at 8:34. Although I called at 8:20 and found out where my breakfast was. I found out what was included in breakfast when I checked into the hotel; I have lactose intolerance, and I can’t have such a breakfast. When checking in, I asked the reception if it was possible to replace breakfast with boiled eggs. They suggested that I call the restaurant and try to negotiate. I called and the young man came forward and asked how many eggs to cook. But late in the morning, at 8:34, they bring me pancakes, not the eggs we agreed on! I left breakfast at the hotel. I am very upset that such a service is provided for such money. On the same day, the hotel manager wrote to me to find out about my impressions. I told him everything, to which I was only offered a discount on my next stay. In addition to the disappoin**ent with breakfast, the room was very cold and damp, the radiators did not work well. The room was located on the 4th floor, there is no elevator in the building, you need to lift your suitcase yourself along the high flights of old St. Petersburg buildings. In addition, I indicated that I would pay for the hotel reservation on the spot, for which an additional fee was charged. At the beginning of December, the hotel wrote to me and asked me to pay for the reservation at that time. I complied and paid. Why didn't anyone come to meet me halfway?
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