Residence Inn San Jose South

The GM was welcoming and helpful. The front desk gentleman was nice but did not seem to know much about anything. We specifically requested our room be made up as we were a large family group and visited in each others rooms throughout the stay but our room was never cleaned. There was no fresh towels , no bed made ,no trash removed, people just toss their dirty linens and trash in the hallway to be collected. We asked for extra pillows and were told there weren't any but were given an extra blanket to use. The pool and courtyard were nice with a seating area ,firepit, basketball court and BBQ. Breakfast was great ,cold and hot selections, fruit, yogurt, bagels, toast, coffee, tea, hot chocolate, milk and juice. Complimentary coffee and cookies in lobby, nice perk for families. Small commissary with snack items in lobby . The hotel itself is old and desperately in need of a renovation upgrade. Room rates should be much lower based on the condition of this hotel ,it does not have the usual Marriott standard at all. We were charged an additional $81.00 after check out with no explanation and inquiry through Marriot was ignored. It is dark ,smelly in areas and strong cleaning fluid smell in other areas. Carpets are dirty , our curtains were ripped, mattress on sofa bed was awful ,pool towels are paper thin and threadbare. Room linens are not bad and Queen mattress was acceptable. The location is okay, across from a plaza with several places to eat ,pizza, bagel, greek, sub sandwiches, short walk to McDonalds and Mexican, Lucky grocery shop and Ross. You do need to cross a busy 4 lane highway but its pretty quiet later in the day. Theres also a dollar store a few blocks away for forgotten items. Insanely high taxi fare from airport and back , when converted to Canadian is was $270 each way.

The hotel needs attention to cleaning carpet to remove odors from spilled food. Maintenance needs to use wall fastbers in towl racks and glass shelves so they dont tilt or fall when grabbing a towel. Moving forward and dealing with simple details make it a better experience that the facility is maintained.

A so-so hotel. Has what you need and some okay amenities but has some room for improvement. Breakfast was basic - looked like they have a waffle maker that was broken which was a bummer and no pastries. A couple hot options with the other standard breakfast options. Queen bed was definitely not a queen...it was a double so be careful if you plan to share with someone. Pull out couch is not comfortable at all, you're better off with an inflatable mattress. Overall, it gets the job done but nothing to write home about. Staff were nice.

Mattresses we're terrible woke up with back aches. The decor is slightly dated and could use a renovation.

When I got there they were all booked up. I had to find another Hotel. I don’t think they understand the reservation process