ACurtis132
October 6, 2024
Resort is pretty, gardens well kept, rooms clean and well stocked. Lovely pool area to relax in, the staff from room attendants, bar, reception, waiters/waitresses were all exceptional. Private beach was beautiful, can see the baby turtles in late September! Nice coffee shop in the lobby, lovely shop with native gifts you can take home. Recommend the lemon shark experience, amazing to see. However, sadly this is not a 5* RIU resort. We did not find the food to be very good, made both of us unwell for part of our trip. The restaurants sadly are not at the same level of other RIU hotels we’ve stayed in. Hot food was often served cold, cold food served lukewarm. Flies on food too. My partner has a severe nut-allergy, and we found out very quickly that items on the buffet are not labelled correctly making it a nightmare for him to select food. I was biting into food to check it out before eating, and discovering that most things weren’t as labelled. Very dangerous for him, life threatening in his case if consumed. Left him very limited on what he could eat and scared to venture outside of pizza and chips for the stay. Not usually a problem in other hotels, all inclusive and we’re always a bit careful. This one was really risky. Not enough sunbeds around the pool, created sunbed wars with people reserving them from silly o’clock. We had no WiFi in our room from day 3 onwards. A bit annoying you needed to go and sit in the lobby or bar.