Guest User
May 15, 2024
I visited Jutlandia in mid April with a friend, booking Jet2's all inclusive package, understanding that food would be served in their sister property across the road and that drinks and bar snacks would be available from Jutlandia. Our weather for the week was sunny and warm on most days but there was a cold wind most of the time. We have several complaints, but the biggest one, by far, is that the dining area was extremely cold. In fact, the vast majority of diners ate their meals, sitting at their tables, with coats and scarves on! To further add to this problem, the buffet was generally well stocked with a wide variety of good quality food but the food was also cold and people were queuing to use the microwave to heat their meals up. It was truly disappointing and totally spoiled our holiday. It must have been perfectly obvious to any staff in attendance and we also mentioned the problem on several occasions to the guest relations managers at Jutlandia but nothing was done to remedy the situation. It truly was not acceptable that we sat there with thick sweatshirts and coats on. We were also very disappointed with the drinks provision. All the drinks were dispensed by taps, even wine with our meals (which we had to serve ourselves) and cocktails - I know that the hotel is only rated 3*+ but it just gave off the general air of a cheap café. We were also charged a 1 euro deposit for a plastic glass, in case we sat around the pool, but we noticed that several groups were sitting out there with bottles of wine and proper glasses. Even coffee, which I am told was awful, was served in the 1 euro deposit plastic glass! The location is quiet and the apartments themselves are fairly spacious but they are very dated - tatty stair gates to stop toddlers going downstairs, torn covers on the sofa, patio doors that were difficult to close, a shower that was hugely under powered and constantly too cold to use and no washing up bowl, plug for sink, washing up liquid etc and although superficially clean, there was mould around the shower cubicle. It is billed as a family resort and a huge effort has been put in to making it wonderful for very young children, but there was nothing really for adults, even in the evening, just magicians and parrot shows - no live music, no quizzes etc We would not return and it has dented our trust in Jet2 for using such an inferior location.