Guest User
October 2, 2023
It's our 1st time staying in Seclusive, and we chose to celebrate my 50th birthday here (we're from Singapore). In our 6 days trip in Shanghai, this is the 3rd hotel we've stayed for 3 nights. We booked 2 rooms - a suite and a king-sized bedroom. Talk about the downside first. The suite (on the 2nd floor) is spacious with a terrace, however the king-sized bedroom (on the ground floor) was extremely small, it will not be suitable if you're a 6 footer at all (you'd probably be knocking your knee to alot of things). Since it is an old structured building, the sewerage system is no good (toilets in both our rooms were choked and needed attention). The staircase to the level 2 was really steep with uneven carpet. They should also plan to hire more (& younger) housekeeping staff as cleaning up the rooms takes longer than expected, we waited on the day of check-in as well as when we were out for lunch (2 hours). Now on the good things! Location is great as it is walking distance to alot of shops, cafes, restaurants. We reckon that this is a 'hot' and 'social influencer' locality with lotsa crowd taking photos and vids. What made the stay MOST PLEASANT and MEMORABLE is the staff named Ace, true to his name - he was truly a superstar with top-notch service and attitude, the type you'd think never exist in this world! From settling the laundry (with an external vendor), booking cars, restaurants reservations, birthday-surprise decor to the room, all coordination with external vendors and many more! Last but not least - with a bright smile at all times! If at all we decide to be back, its only because of Ace!