Name: Swissotel Grand Shanghai
Address: No.1 Yuyuan Road, Shanghai, China, No.1 Yuyuan Road, Mainland, China
Rating: 4.7

Guest User

Classic Double Room

Stayed in 2024년 6월

Couples

4 review

4.0/5

Very Good

Posted on 2024년6월24일

Very close to Jing'an Temple metro station, staff are professional, the room is clean but quite old. The bathroom door is on a track and cannot be fully closed, and the toilet is an old style too. You can book a taxi in advance through the concierge, which is a good sign of service.

Response from Property: Dear Guest, thank you for taking the time to submit a review for your most recent stay with us at Swissôtel Grand Shanghai. It is so flattering and motivating to receive such positive and encouraging feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.On behalf of the team, we send our regards and are looking forward of welcoming you back very soon in the near future. Guest Experience Manager-Ricky Zhao

Heather_Mae

Classic Double Room

Stayed in 2024년 5월

Solo travellers

15 review

5.0/5

Outstanding

Posted on 2024년5월5일

That night was the first time I’ve ever been in Shanghai by myself. I live in Suzhou and usually friends or now ex-boyfriend would come with me. I booked this hotel because it was close to Jing’an Temple. Check-in was very convenient, the location is great, and the bed was comfortable. I did sit by the window for a little bit. I would highly recommend this hotel to anyone who’s coming to Shanghai.

Response from Property: Dear Guest, We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another magnified journey with us. Guest Experience Manager-Ricky Zhao

Guest User

Classic Double Room

Stayed in 2024년 5월

Family

3 review

5.0/5

Outstanding

Posted on 2024년5월27일

Great service and close to lovely Jing An temple

Response from Property: Dear Guest, thank you for taking the time to submit a review for your most recent stay with us at Swissôtel Grand Shanghai. It is so flattering and motivating to receive such positive and encouraging feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.On behalf of the team, we send our regards and are looking forward of welcoming you back very soon in the near future. Guest Experience Manager-Ricky Zhao

toriness

Classic Double Room

Stayed in 2024년 1월

Business travellers

55 review

5.0/5

Outstanding

Posted on 2024년1월31일

This was not my first time at Swissotel and won’t be the last. It’s a great hotel, in a fantastic location for proximity to Hongqiao airport/station and the Bund or Pudong without paying a fortune like for hotels right on the Bund and Pudong :) Easy walk into French Concession area with loads of restaurants and bars. Highly recommend.

Response from Property: Dear Guest, We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another magnified journey with us. Guest Experience Manager-Ricky Zhao

GB Asia-trotter

Premier Double Room

Stayed in 2023년 12월

Couples

54 review

4.7/5

Amazing

Posted on 2023년12월30일

Good hotel in the heart of jingan temple area. Comfortable bed, friendly and receptive staff and nice breakfast buffet. The hotel has a decent gym and a great overall ambiance.

Response from Property: Dear Guest, We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another magnified journey with us. Guest Experience Manager-Ricky Zhao

BudokMilo

Themed Room (Double bed)

Stayed in 2024년 3월

Family

13 review

5.0/5

Outstanding

Posted on 2024년3월17일

I love the hospitality of the staff in the hotel.

6/8

Response from Property: Dear Guest, thank you for taking the time to submit a review for your most recent stay with us at Swissôtel Grand Shanghai. It is so flattering and motivating to receive such positive and encouraging feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.On behalf of the team, we send our regards and are looking forward of welcoming you back very soon in the near future. Guest Experience Manager-Ricky Zhao

Daisywy

Classic Double Room

Stayed in 2024년 6월

Family

1 review

4.7/5

Amazing

Posted on 2024년6월23일

Would like to commend the good service provided by the friendly and attentive staff. The location of the hotel was absolutely perfect.

Response from Property: Dear Guest, thank you for taking the time to submit a review for your most recent stay with us at Swissôtel Grand Shanghai. It is so flattering and motivating to receive such positive and encouraging feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.On behalf of the team, we send our regards and are looking forward of welcoming you back very soon in the near future. Guest Experience Manager-Ricky Zhao

FuRuiAn67

Classic Double Room

Stayed in 2023년 12월

Family

1 review

4.2/5

Very Good

Posted on 2023년12월22일

Everything was perfect except, upon arrival to our room there was a notice on the table which said the swimming pool would be under maintenance the following day for one week. If you want a hotel with a swimming pool, always call the hotel first to confirm the pool is open since there will be no notice via the trip app before you book or after you book.

Response from Property: Dear Guest, thank you for taking the time to tell us about your experience at the Swissôtel Grand Shanghai. I am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer. Therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns. For providing better pool experience, hotel swimming pool was closure from Dec.21 to Dec.27. But Sauna and steam room still available. Please find detail information on hotel website or contact hotel as well. On behalf of the team, we send our regards and are looking forward of welcoming you back very soon in the near future. Guest Experience Manager-Ricky Zhao

Guest User

Swiss Advantage Twin Room

Stayed in 2024년 6월

Family

6 review

5.0/5

Outstanding

Posted on 2024년6월18일

excellent and Friendly service, especially the Concierge department at the lobby whenever we have questions or on assistance needed.. very helpful.

Response from Property: Dear Guest, thank you for taking the time to submit a review for your most recent stay with us at Swissôtel Grand Shanghai. It is so flattering and motivating to receive such positive and encouraging feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.On behalf of the team, we send our regards and are looking forward of welcoming you back very soon in the near future. Guest Experience Manager-Ricky Zhao

Guest User

Classic Twin Room

Stayed in 2024년 6월

Business travellers

4 review

4.7/5

Amazing

Posted on 2024년6월26일

the only thing is the breakfast , the standard is getting lower , before your breakfast was much better and the staff should be more friendly

Response from Property: Dear Guest, thank you for taking the time to submit a review for your most recent stay with us at Swissôtel Grand Shanghai. It is so flattering and motivating to receive such positive and encouraging feedback. Sorry for your unpleasant breakfast experience, we will share to our relative department for improvement. We look forward to welcoming you back again! Ricky Zhao Guest Experience Manager

Princess Sheri

Classic Twin Room

Stayed in 2023년 12월

Solo travellers

7 review

5.0/5

Outstanding

Posted on 2023년12월8일

Another great stay at the Swissotel! As always a great welcome and greeting by the night manager Jason. His associate, Jack is also always kind and very helpful with anything that I may need. Always so inviting, caring and makes me feel like a family member when I stay. The hotel is decorated nicely for Christmas and has a nice holiday feel. Breakfast is always a nice treat, served hot and fresh with many options. Until next time Swissotel. Merry Christmas🎄 ( Photo is a nighttime view from my amazing room~ such a nice skyline)

Response from Property: Dear Guest, thank you for taking the time to submit a review for your most recent stay with us at Swissôtel Grand Shanghai. It is so flattering and motivating to receive such positive and encouraging feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.On behalf of the team, we send our regards and are looking forward of welcoming you back very soon in the near future. Guest Experience Manager-Ricky Zhao

Victor Hugo

Classic Double Room

Stayed in 2023년 12월

Solo travellers

1 review

4.7/5

Amazing

Posted on 2023년12월3일

Friendly and professional staff. One of the most difficult things is to arrange your taxi on your own, but they help you gladly. The most important feature is the location. Jing An temple is the epicenter of the action in Shanghai, close to the commercial centers and nightlife.

Response from Property: Dear Guest, We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another magnified journey with us. Guest Experience Manager-Ricky Zhao

Guest User

Classic Twin Room

Stayed in 2024년 5월

Friends

15 review

5.0/5

Outstanding

Posted on 2024년6월18일

Amazing hotel & service in a wonderful area close to tourist attractions and amenities. We stay here whenever in Shanghai!

Response from Property: Dear Guest, thank you for taking the time to submit a review for your most recent stay with us at Swissôtel Grand Shanghai. It is so flattering and motivating to receive such positive and encouraging feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.On behalf of the team, we send our regards and are looking forward of welcoming you back very soon in the near future. Guest Experience Manager-Ricky Zhao

Tyler Carter

Classic Double Room

Stayed in 2024년 6월

Couples

16 review

5.0/5

Outstanding

Posted on 2024년6월10일

As usual, a fine stay. This my go to hotel in Shanghai due to location and the nice rooms.

Response from Property: Dear Guest, thank you for taking the time to submit a review for your most recent stay with us at Swissôtel Grand Shanghai. It is so flattering and motivating to receive such positive and encouraging feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.On behalf of the team, we send our regards and are looking forward of welcoming you back very soon in the near future. Guest Experience Manager-Ricky Zhao

Guest User

Classic Double Room

Stayed in 2024년 5월

Couples

1 review

5.0/5

Outstanding

Posted on 2024년6월26일

Excellent location with plenty of food selection and our favourite bubble tea. Friendly and helpful staff with a big smile. The house keeper did an excellent job keeping our room clean and neat.

Response from Property: Dear Guest, We very much appreciate your comments regarding your stay at the Swissôtel Grand Shanghai. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.Thank you for your kind feedback, and we hope to see you again soon for another magnified journey with us. Guest Experience Manager-Ricky Zhao

Swissotel Grand Shanghai Reviews

Swissotel Grand Shanghai

Swissotel Grand Shanghai Guest Reviews

Trending Searches

Recommended for you