Shenzhen Xusden Executive Apartment (Shuibei Jewelry City Branch)

Shenzhen Xusden Executive Apartment (Shuibei Jewelry City Branch) Reviews

Shenzhen Xusden Executive Apartment (Shuibei Jewelry City Branch)

Room 2525, 25F, Country Garden Cuihu Building, No.125 Tianbei 4th Road, Cuizhu Street, Luohu District, Shenzhen, Guangdong, ChinaView Hotel Details
Shenzhen Xusden Executive Apartment (Shuibei Jewelry City Branch)
Shenzhen Xusden Executive Apartment (Shuibei Jewelry City Branch)Shenzhen Xusden Executive Apartment (Shuibei Jewelry City Branch)Shenzhen Xusden Executive Apartment (Shuibei Jewelry City Branch)
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Shenzhen Xusden Executive Apartment (Shuibei Jewelry City Branch) Guest Reviews

4.7/5
Outstanding
303 review
Verified reviews
Location4.7
Amenities4.7
Service4.7
Cleanliness4.7
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All reviews(303)
Positive reviews(294)
Reviews with photos/video(115)
Awesome amenities(40)
Friendly front desk staff(32)
Classy environment(28)
Easy to get around(21)
Many amenities(15)
Close to metro(12)
Amazing natural light(8)
Perfect for business trips(5)
Negative reviews(9)
Raymondhocl
Deluxe 2-bed Room
Stayed in Dec 2024
Family
1 review
4.5/5
Great
Posted on Jan 6, 2025
I recently stayed at this apartment and had a pleasant experience overall. Pros: • Excellent Location: The apartment is conveniently situated close to key attractions and amenities, making it easy to get around. • Charming Loft Design: The loft layout with a double bed gave the space a cozy and unique feel. It was a delight to retreat here after a long day. • Hassle-Free Check-In: The check-in process was seamless and straightforward, which made arriving stress-free. Cons: • Smoking in the Corridor: Unfortunately, there were occasional instances of people smoking in the corridor, which affected the otherwise pleasant environment. Overall, the apartment was a good choice for its location, design, and ease of access. If the smoking issue can be addressed, it would be an even better stay.
Response from Property: Dear distinguished guest, thank you for choosing to stay in our hotel and for your positive comments on our hotel. We will never let you down and will work harder to do better. We look forward to your visit again and wish you a pleasant journey!!!
Michelle
Elegant Queen Room
Stayed in Dec 2024
Family
3 review
5.0/5
Outstanding
Posted on Jan 16, 2025
Very clean and tidy. Bedsheets are fresh and comfy. Professional staff. Very good comfy stay.
Response from Property: 尊敬的貴賓,感謝您選擇入住我們酒店,對我們酒店的好評認可,我們決不辜負您的好評,會更加努力做的更好,期待您的再次光臨,祝您旅途愉快!!!
JingSi
Deluxe 2-bed Room
Stayed in Sep 2024
Family
14 review
3.0/5
Posted on Nov 8, 2024
The counter service lady is friendly. However, the cleanliness of the room still needs improvement. I booked for 4 people but only received 3 towels, and this issue was not resolved even after I provided feedback. Additionally, the bed was dusty and had hair on it. We all ended up getting bitten by mites..lol I believe we can find a better apartment at this price point
Response from Property: Dear guest, we are deeply sorry for the bad stay experience you have. During your stay, if there are any problems with the facilities in the room, you can contact our front desk lady at will. We are on call 24 hours a day to solve the problem for you. There are problems with dust. Our room is newly renovated and the room aunt cleans every day. Regarding the problem you raised, our apartment manager attaches great importance to it and immediately checked the problem involved. Make sure that such problems will not occur next time you stay. We are deeply sorry for the inconvenience caused to you. Thank you for your valuable suggestions. We will do our best to improve the deficiencies in our work. We also sincerely invite you to visit our store again and give you a new and different stay experience. I wish you happiness and happiness every day. Have a good trip!
Andray
Deluxe 2-bed Room
Stayed in Sep 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Oct 25, 2024
Staff so friendly, the room clean and tidy. Love the place. Overall, great place to stay.
Response from Property: 尊敬的貴賓,感謝您選擇入住我們酒店,對我們酒店的好評認可,我們決不辜負您的好評,會更加努力做的更好,期待您的再次光臨,祝您旅途愉快!!!
Anonymous User
Elegant Queen Room
Stayed in Sep 2024
Couples
39 review
5.0/5
Outstanding
Posted on Nov 26, 2024
服务:ok 环境:ok 卫生:ok 设施:ok
Response from Property: 尊敬的貴賓,感謝您選擇入住我們酒店,對我們酒店的好評認可,我們決不辜負您的好評,會更加努力做的更好,期待您的再次光臨,祝您旅途愉快!!!
Guest User
Elegant Queen Room
Stayed in Jan 2025
Family
26 review
5.0/5
Outstanding
Posted on Feb 26, 2025
The front desk service is very good. The sanitation is clean. I am very satisfied with my stay.
Original TextTranslated by Google
Response from Property: Dear distinguished guest, thank you for staying in our hotel. Thank you very much for your five-star praise! You have given us such great affirmation, and we will definitely not let you down. We will continue to maintain the excellent accommodation environment and considerate service as always, so that you can feel the warmth of home. Looking forward to your visit again, I wish you a happy life full of joy! May you be like a star, shining and not alone. With your support, we will continue to work hard! I wish you happiness every day and a pleasant journey!
Guest User
Elegant Queen Room
Stayed in Jan 2025
Couples
1 review
4.7/5
Amazing
Posted on Feb 14, 2025
It is about 100 meters away from Honghu Metro Line 7. The room is very clean and the boss's service is very good. I will stay here again in the future.
Original TextTranslated by Google
Response from Property: Dear distinguished guests, thank you for choosing to stay in our hotel and for your positive review of our hotel. We will never let you down and will work harder to do better. We look forward to seeing you again and wish you a pleasant journey! ! !
Guest User
Light Luxury Queen Room
Stayed in Dec 2024
Other
1 review
1.1/5
Posted on Feb 14, 2025
Extremely dissatisfied. The room is small and full of dust and hair. The hygiene is poor. There is no refrigerator or electric stove. There is only half a wardrobe, a small garden table and no chairs. The price is too high. In order to save costs, the housekeeper turned off the heating on the coldest nights in winter and lied that the property had turned off the central air conditioning, but the apartment next door had heating. She wanted me to open all the curtains to store daylight for heating, or move to the tenth floor. I refused because I had too much luggage and clothes. She sent a quilt and duvet cover, but asked us to put it on ourselves. The bathroom door has a big gap, and water leaks all over the room when you shower. There is no clothes drying rack, and they ignore the safety of the guests and ask us to hang clothes on the rooftop. They have clearly arranged for cleaning, but they ask every day, and the cleaning is sloppy, and the beds are never made. This is the worst and most expensive apartment we have lived in in the past two years.
Original TextTranslated by Google
Response from Property: Dear guest, we sincerely apologize for the bad check-in experience you have experienced. During your stay, if you have any questions about the room, you can contact our front desk lady. First of all, thank you for your pictures. Our rooms are all newly renovated and cleaned and disinfected every day. There is no dust or dirt like you said, especially during the New Year. There is no need to judge us like this, we all know the answer. Harmony is the most important thing and serving every customer well is our ultimate goal. All the facilities and equipment in the room are clearly marked on our external website. The room type you booked does not have a refrigerator. We use central air-conditioning in every room. The weather in Shenzhen is quite hot, so many guests need cooling. The property management office has turned on the air conditioning on your floor, but you said you needed warm air, so we immediately said we would move you to a floor with warm air. Since you refused, we even gave you an extra duvet. We told you to put the quilt on you, but you said you would put it on yourself and didn't want us to do it for you. Now we won't do it for you. We have clothes hangers in each room. If you said they were not enough, we would deliver them to you immediately. We clean the room every day and also ask you if you need to change your quilt and quilt covers, but you said no. We definitely won't touch the customers' belongings, including the beds. We have solved all the problems you mentioned. If you don't change it yourself, you will end up coming here just to comment, on New Year's Day. There is no need, harmony is the most important thing. We apologize for any inconvenience this may cause you. We will do our best to improve the shortcomings in our work, and we sincerely invite you to visit our store again and give you a new and different stay experience. I wish you happiness and contentment every day. Have a nice trip!
Guest User
Light Luxury Queen Room
Stayed in Dec 2024
Solo travellers
1 review
5.0/5
Outstanding
Posted on Jan 23, 2025
First of all, this apartment is very new and pleasing to the eye. It is not an old apartment. The room has a high-end feel, not simple decoration, good lighting and hygiene in all aspects, and it is quiet. The slippers and towels are of good quality, and the bed is clean and tied. It is very good.
Original TextTranslated by Google
Response from Property: Dear distinguished guest, thank you for choosing to stay in our hotel and for your positive comments on our hotel. We will never let you down and will work harder to do better. We look forward to your visit again and wish you a pleasant journey!!!
Guest User
Deluxe 2-bed Room
Stayed in Dec 2024
Family
7 review
5.0/5
Outstanding
Posted on Jan 19, 2025
The room is clean and tidy, and the bedding is very comfortable. It is a good place for two adults and two children to live. The floor is high and the light is good. The lady at the front desk is very friendly and enthusiastic, and she also gave us suggestions for travel.
Original TextTranslated by Google
Response from Property: 尊敬的貴賓,感謝您選擇入住我們酒店,對我們酒店的好評認可,我們決不辜負您的好評,會更加努力做的更好,期待您的再次光臨,祝您旅途愉快!!!
Guest User
Light Luxury Queen Room
Stayed in Dec 2024
Couples
1 review
5.0/5
Outstanding
Posted on Jan 12, 2025
The room is nice and clean. There are also room facilities, such as washing machines. The service is very good and enthusiastic. I will come again next time.
Original TextTranslated by Google
Response from Property: Dear distinguished guest, thank you for staying in our hotel. Thank you very much for your five-star praise! You have given us such great affirmation, and we will definitely not let you down. We will continue to maintain the excellent accommodation environment and considerate service as always, so that you can feel the warmth of home. Looking forward to your visit again, I wish you a happy life full of joy! May you be like a star, shining and not alone. With your support, we will continue to work hard! I wish you happiness every day and a pleasant journey!
Guest User
Elegant Queen Room
Stayed in Dec 2024
Couples
1 review
5.0/5
Outstanding
Posted on Jan 12, 2025
Having stayed in so many hotels, this one must be recommended! The warm front desk makes people like it twice as much. The room is exquisite, the bedding is comfortable, the soundproofing is good, and the toiletries are of high quality. The service is considerate. The location is great, the surrounding transportation is convenient, and it is close to attractions and shopping malls. The experience is full, and I will come again next time!
Original TextTranslated by Google
Response from Property: Dear distinguished guest, thank you for staying in our hotel. Thank you very much for your five-star praise! You have given us such great affirmation, and we will definitely not let you down. We will continue to maintain the excellent accommodation environment and considerate service as always, so that you can feel the warmth of home. Looking forward to your visit again, I wish you a happy life full of joy! May you be like a star, shining and not alone. With your support, we will continue to work hard! I wish you happiness every day and a pleasant journey!
Guest User
Sky High Scenic Duplex LOFT Projection Double Bed Room (Panoramic Floor-to-Ceiling Window + Tencent Video Membership + Washing Machine + Fridge + Zero-Pressure Pillow)
Stayed in Dec 2024
Family
29 review
4.5/5
Great
Posted on Jan 5, 2025
Apartment hotel, with a great location, 3 minutes walk from Honghu subway station, 7 minutes walk from Tianbei subway station, check-in is on the 25th floor of the building. The loft is too low, the tatami is not enough to stand straight, and the bathroom sink is very small, just like the one on the high-speed rail. Overall it's OK.
Original TextTranslated by Google
Response from Property: Dear distinguished guest, thank you for choosing to stay in our hotel and recognizing our hotel apartment. We have a superior location. Thank you for your compliment. Due to the limited floor height of our entire apartment, all the re-examination buildings are like this, and we also took pictures of the real picture. We made the living room downstairs bigger. The bathroom layout may not be as spacious as in your own home. There is also a sink in the living room. But although the sparrow is small, it can be said that it has everything 😄, right! I wish you a pleasant journey and a happy family.
Guest User
Sky High Scenic Duplex LOFT Projection Double Bed Room (Panoramic Floor-to-Ceiling Window + Tencent Video Membership + Washing Machine + Fridge + Zero-Pressure Pillow)
Stayed in Nov 2024
Travel with friends
12 review
5.0/5
Outstanding
Posted on Jan 3, 2025
The location is very good, the service attitude is also very good. It is very close to the subway entrance
Original TextTranslated by Google
Response from Property: Dear distinguished guest, thank you for choosing to stay in our hotel and for your positive comments on our hotel. We will never let you down and will work harder to do better. We look forward to your visit again and wish you a pleasant journey!!!
Guest User
Light Luxury Queen Room
Stayed in Oct 2024
Couples
13 review
3.5/5
Posted on Nov 21, 2024
The location is good, there is not too much food downstairs, but ordering takeaway is very convenient, going to Shuibei to buy gold is very close 🤣 The room is not big, but very comfortable and warm, most importantly there are free members to watch movies 😆
Original TextTranslated by Google
Response from Property: Dear distinguished guest, thank you for staying in our hotel. Thank you for your positive evaluation. We will not let you down. Each room of our hotel can watch movie and TV members for free. We use zero-pressure sleeping on pillows and mattresses. Those who stay in our hotel say that our pillows and mattresses are very comfortable, which will bring you a comfortable and relaxing night. We will continue to maintain the excellent accommodation environment and considerate service as always, so that you can feel the warmth of home. Looking forward to your visit again, I wish you a happy life full of joy! May you be like a star, shining but not alone. With your support, we will continue to work hard! I wish you happiness every day and a pleasant journey!