Sentosa Hotel (Majialong) Reviews

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The room is not very big, the bed is big, the breakfast is good, but the soundproofing is average, especially the windows can't be closed tightly.

The room service is okay in all aspects, but I saw small bugs as soon as I entered the door. I hope it can be improved.

Thanks to Xiaoqiang at the front desk for his enthusiastic service. It was a great stay experience! Convenient transportation and friendly staff.

Environment: The surrounding catering industry is mature Environment: The room is well ventilated and light-permeable

The room is quite big, with good light connections, many restaurants nearby, convenient transportation, and not far from the bus and subway stations. I am satisfied with my stay.

Very good, clean, good location, close to the ancient city. The service staff is enthusiastic and responsible. I left a good memory with my classmates in Shenzhen. Well, how can I say it? I'll talk about it later. That's it.

The hotel service is very good, the room type is also spacious and comfortable, the front desk staff are very good, very enthusiastic and proactive. This is my second time staying at Sentosa Hotel. It's very good 👍🏻👍🏻👍🏻

The room is relatively clean, toiletries are provided, and the front desk service is courteous. There are many small shops nearby, so you can eat well. The breakfast at the hotel is good, with Chinese and Western food. Overall, it is good.

I have been working for the company for almost 3 years and have never rated any hotel on Ctrip Business Travel. However, I felt very disgusted with the female receptionist at the front desk of Sentosa Majialong Hotel (on duty at 18:00 on March 8, 2024, I called Ctrip Business Travel 10106116 several times after 18:01 , but the robot repeatedly answered irrelevant questions and could not solve the problem): I booked a special room through the business travel platform, paid successfully and received a confirmation SMS/email, but when I checked in at the front desk, she said that my order was invalid. Because it was raining outside that day, it was troublesome to change hotels, so I chose a more expensive one and stayed here for one night and left. Regarding this experience, I have a question: The guest booked a low-priced room, paid successfully and received SMS/email confirmation (until the communication failed and I placed the order again, I did not perform the "cancellation/modification" of the order). Why did she refuse to admit it at the front desk? Does such a hotel still have the spirit of contract and integrity?

The hotel environment is quite good, the price/performance ratio is very high, the guys at the front desk are very handsome, opposite and next to it are food and various snacks, haha, every time I come here on business trip, I stay here, I recommend it, the beef noodles opposite are especially delicious,

Good hotel, has food delivery service using AI robots, very convenient.

There are free parking spaces and many snack stalls nearby. The environment is beautiful. Thanks to the enthusiastic service of TOM at the front desk! The unexpected encounter in the world is also such a surprise! ! 🙏

I was very satisfied with this stay. The environment was clean and hygienic, the beds were tidy, and the service attitude was very good ^_^ The hotel facilities were complete and the place was easy to find. I was very satisfied with the overall experience