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Location9.6
Amenities9.6
Service9.5
Cleanliness9.7
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All reviews(726)
Positive reviews(708)
Reviews with photos/video(144)
Large rooms(116)
Perfect for kids(59)
Clean pool(53)
Great swimming pool(53)
Friendly front desk staff(48)
Excellent room layout(16)
Has play area for children(14)
Close to airport(8)
Negative reviews(18)
Guest User
Deluxe Single Apartment
Stayed in Aug 2025
Business traveler
3 review
10/10
Outstanding
Posted on Sep 5, 2025
The room's location is excellent – it's quiet, close to Wanda Plaza, and very convenient for dining and entertainment. The room itself was fantastic – spotless, and the bed was incredibly comfortable. The bathroom amenities were quite upscale, and I really appreciated the selection. There's also a swimming pool, though I unfortunately didn't get a chance to use it this time. Breakfast was decent too, my only minor complaint being the somewhat limited variety of bread.
Original textTranslated by Google
Response from Property: 尊敬的客人,感謝您下榻無錫雅詩閣新發服務公寓並分享您的入住體驗。無錫雅詩閣新發服務公寓位於無錫新吳區,周邊交通設施便利。公寓配備設備齊全的廚房和具有自動烘乾功能的洗衣機,無論您在無錫是為了商旅或者休閑娛樂,無錫雅詩閣新發服務公寓會讓您感覺像家一樣。再次感謝您選擇無錫雅詩閣新發服務公寓,公寓全體員工真誠期待您的再次光臨!
Zhugeliang925
Executive Studio Apartment (2 Beds)
Stayed in Jul 2025
Business traveler
57 review
10/10
Outstanding
Posted on Aug 31, 2025
Facilities: Well-equipped
Cleanliness: Spotless
Ambiance: Quiet and elegant
Service: Warm and attentive
This is my second time staying at this hotel. It's incredibly quiet, and the surrounding area is green and pleasant. The rooms are equipped with cooking utensils and tableware, which is great for preparing your own meals. This makes it an ideal choice for families or for business travelers with colleagues.
Original textTranslated by Google
Response from Property: 尊敬的客人,感謝您選擇無錫雅詩閣新發服務公寓並抽出寶貴的時間與我們分享您的愉快體驗。我們秉承為每一位賓客提供細緻入微服務的宗旨,為客人打造温馨愉悦的入住體驗。我們會再接再勵做好工作,期待您的下次光臨。
Guest User
2-Bedroom Deluxe
Stayed in Jun 2025
Family
8 review
9.7/10
Amazing
Posted on Aug 13, 2025
The room was very clean and spacious. As a family of four, we were very satisfied with the two-bedroom suite. We had excellent meals and a fantastic time. The laundry facilities were a huge plus. The hotel breakfast was good; the homemade sandwiches were such a hit that our kids ate several. Housekeeping kept the room spotless; the staff even folded our pajamas and tucked our daughter's doll, Abebe, into bed—what an incredibly thoughtful and sweet gesture! 🫰💗
On the downside, the swimming pool closes at 9:30 PM, and it would be helpful if the front desk could communicate this more precisely to guests in the future, as we were asked to leave only about 10 minutes after entering. The room also felt a bit crowded with furniture. While I understand hotel furnishings can be a significant cost, the quality of the furniture's wood panels seemed inferior. I would suggest the hotel consider reducing the amount of furniture; the excessive amount still emitted a faint odor.
Original textTranslated by Google
Response from Property: 感謝您下榻無錫雅詩閣新發服務公寓!很遺憾您沒有在我們公寓感受到滿意的入住體驗,同時感謝您抽出寶貴的時間做出在線滿意度調查讓我們更加直接瞭解酒店運營過程中問題,管理層非常重視。公寓配備設備齊全的廚房和具有自動烘乾功能的洗衣機,無論您在無錫是為了商旅或者休閑娛樂,無錫雅詩閣新發服務公寓會讓您感覺像家一樣。再次感謝您選擇無錫雅詩閣新發服務公寓,公寓全體員工真誠期待您的再次光臨!
Guest User
Executive Studio Apartment (2 Beds)
Stayed in May 2025
Business traveler
23 review
10/10
Outstanding
Posted on Jun 25, 2025
This apartment was my choice for a business trip to Wuxi. It was incredibly clean and well-maintained, offering an experience that surpassed what I'd typically expect from a hotel. I'll definitely be staying here again on future trips. It's truly a must-stay when visiting Wuxi. The location is fantastic, being close to both the event venue and various restaurants. The service was also excellent. Overall, it was very convenient and just perfect. The The suite, especially, was incredibly spacious.
Original textTranslated by Google
Response from Property: 尊敬的客人,感謝您下榻無錫雅詩閣新發服務公寓並分享您的入住體驗。無錫雅詩閣新發服務公寓位於無錫市新吳區,周邊交通設施便利。公寓配備設備齊全的廚房和具有自動烘乾功能的洗衣機,無論您在無錫是為了商旅或者休閑娛樂,無錫雅詩閣新發服務公寓會讓您感覺像家一樣。再次感謝您選擇無錫雅詩閣新發服務公寓,公寓全體員工真誠期待您的再次光臨
Anonymous User
Deluxe Studio Apartment (2 Beds)
Stayed in May 2025
Business traveler
40 review
10/10
Outstanding
Posted on Jun 5, 2025
Overall, everything else was great. I strongly recommend the hotel adds another service robot. With so many guests and such a large property, one robot is simply not enough.
Original textTranslated by Google
Response from Property: 尊敬的客人,感謝您下榻無錫雅詩閣新發服務公寓並分享您的入住體驗。無錫雅詩閣新發服務公寓位於無錫市新吳區,周邊交通設施便利。公寓配備設備齊全的廚房和具有自動烘乾功能的洗衣機,無論您在無錫是為了商旅或者休閑娛樂,無錫雅詩閣新發服務公寓會讓您感覺像家一樣。再次感謝您選擇無錫雅詩閣新發服務公寓,公寓全體員工真誠期待您的再次光臨!
Guest User
1-Bedroom Deluxe Twin
Stayed in Aug 2025
Business traveler
3 review
10/10
Outstanding
Posted on Sep 18, 2025
Fantastic! The environment was really pleasant, the space was generous and ideal, and the facilities were well-equipped. Everything else was excellent, though my only minor issue was receiving promotional emails; I'd prefer not to get those.
Original textTranslated by Google
Response from Property: 尊敬的客人,感謝您下榻無錫雅詩閣新發服務公寓並分享您的入住體驗。無錫雅詩閣新發服務公寓位於無錫新吳區,周邊交通設施便利。公寓配備設備齊全的廚房和具有自動烘乾功能的洗衣機,無論您在無錫是為了商旅或者休閑娛樂,無錫雅詩閣新發服務公寓會讓您感覺像家一樣。再次感謝您選擇無錫雅詩閣新發服務公寓,公寓全體員工真誠期待您的再次光臨!
Yikouxiaoguo
Executive Suite - 1-Room
Stayed in Dec 2024
Traveling with friends
22 review
10/10
Outstanding
Posted on Feb 24, 2025
The hotel was clean and tidy, and the rooms were spacious. Ample parking was available, both above-ground and underground. The breakfast, however, was only average.
Original textTranslated by Google
Response from Property: 尊敬的客人,感謝您下榻無錫雅詩閣新發服務公寓並分享您的入住體驗。無錫雅詩閣新發服務公寓位於無錫市新吳區,周邊交通設施便利。公寓配備設備齊全的廚房和具有自動烘乾功能的洗衣機,無論您在無錫是為了商旅或者休閑娛樂,無錫雅詩閣新發服務公寓會讓您感覺像家一樣。再次感謝您選擇無錫雅詩閣新發服務公寓,公寓全體員工真誠期待您的再次光臨!
Guest User
Executive Suite - 1-Room (2 Beds)
Stayed in Dec 2024
Family
8 review
10/10
Outstanding
Posted on Feb 4, 2025
We drove to the hotel, and parking was very convenient. The breakfast selection wasn't huge, but every single item was delicious and thoughtfully prepared – exactly what I love! I was extremely satisfied. The room was spacious and came with a kitchen, making it feel just like home. We even played some billiards, and the owner personally joined in to give us some lessons! This trip was such a steal; we really hit the jackpot! We'll definitely book here again next time, haha!
Original textTranslated by Google
Response from Property: Dear guest, thank you for staying at Ascott Xinfa Wuxi and sharing your experience. With years of extensive management experience and a mature operational system, the Ascott brand provides high-end, comfortable accommodations and a warm and pleasant stay experience for both business and leisure travelers from home and abroad. Your recognition is our greatest honor. The entire serviced apartment team sincerely looks forward to welcoming you back!
Yee Wei
1-Bedroom Deluxe
Stayed in Jun 2025
Family
18 review
4.0/10
Posted on Jul 31, 2025
Do not fit Ascott brand. The room is big. But the maintenance and house keeping is very bad. The washing machine is dirty. The dust is flying around the room. We had bad allergy after staying 1 night. Some furniture and door fittings peels and drop on the floors at the door inner corners, they just leave there not doing any repair to fix back.
Response from Property: Dear guest, thank you for sharing your feedback. We sincerely apologize for the experience you had. Your concerns regarding cleanliness, maintenance, and allergies are taken very seriously, and we’ve shared them with our team for immediate review and corrective action. We hope for another chance to provide you with the quality stay you expect from us.
Guest User
1-Bedroom Deluxe
Stayed in Nov 2024
Couple
3 review
10/10
Outstanding
Posted on Dec 22, 2024
Excellent! The room was spotless, warm, and offered fantastic value for money. The hotel staff were incredibly friendly and attentive, and the swimming pool was clean!
Original textTranslated by Google
Response from Property: 尊敬的客人,感謝您下榻無錫雅詩閣新發服務公寓並分享您的入住體驗。雅詩閣品牌擁有多年豐富的管理經驗,成熟的運營體系,為來自海內外的商務出行、休閑度假客人提供高端舒適的入住環境並打造温馨愉悦的入住體驗,您的認可是我們的最大的榮幸。公寓全體員工真誠期待您的再次光臨!
Guest User
3-Bedroom Deluxe
Stayed in Apr 2025
Family
13 review
8.7/10
Very Good
Posted on Jun 2, 2025
We were very satisfied with the rooms; all three were spacious, and the common areas were also very large. All amenities, including a washing machine and dryer, were fully equipped. The only slight disappointment was the front desk service. Perhaps the staff member was new, as they were slow and forgot to mention important details to guests.
Original textTranslated by Google
Response from Property: 感謝您下榻無錫雅詩閣新發服務公寓!很遺憾您沒有在我們公寓感受到滿意的入住體驗,同時感謝您抽出寶貴的時間做出在線滿意度調查讓我們更加直接瞭解酒店運營過程中問題,管理層非常重視。我們也會認真審視加強服務培訓提高一線員工的責任心與執行力,並且規範服務流程。希望您能給我們改進的機會,下次入住時我們一定給您帶來滿意的入住體驗,公寓全體員工真誠期待您的再次光臨!
Anonymous User
2-Bedroom Deluxe
Stayed in Apr 2025
Family
1 review
10/10
Outstanding
Posted on May 15, 2025
Perfect for family trips! A big thank you to the team at Ascott Xinfa Wuxi. I highly recommend families book the [Two-Bedroom Deluxe Suite]; it's incredibly spacious, the rooms are very generous, spotlessly clean, and the service is comprehensive and thoughtful. The front desk staff were excellent, and food deliveries are even brought directly to your door by robot. Don't hesitate at all – it's absolutely worth it!
Original textTranslated by Google
Response from Property: 尊敬的客人,感謝您下榻無錫雅詩閣新發服務公寓並分享您的入住體驗。無錫雅詩閣新發服務公寓位於無錫市新吳區,周邊交通設施便利。公寓配備設備齊全的廚房和具有自動烘乾功能的洗衣機,無論您在無錫是為了商旅或者休閑娛樂,無錫雅詩閣新發服務公寓會讓您感覺像家一樣。再次感謝您選擇無錫雅詩閣新發服務公寓,公寓全體員工真誠期待您的再次光臨!
wttrue
Executive Studio Apartment (2 Beds)
Stayed in Oct 2024
Family
207 review
10/10
Outstanding
Posted on Nov 13, 2024
We stayed here for the weekend. I loved the spacious desk in the room, which was incredibly convenient for my child's online classes. The kitchen was fully stocked with dinnerware and cutlery, and having room service was a nice touch. In the evening, we took the kids for a swim and played some pool. A truly delightful day!
Original textTranslated by Google
Response from Property: 尊敬的客人,感謝您下榻無錫雅詩閣新發服務公寓並分享您的入住體驗。雅詩閣品牌擁有多年豐富的管理經驗,成熟的運營體系,為來自海內外的商務出行、休閑度假客人提供高端舒適的入住環境並打造温馨愉悦的入住體驗,您的認可是我們的最大的榮幸。公寓全體員工真誠期待您的再次光臨!
Guest User
Deluxe Single Apartment
Stayed in Apr 2025
Couple
1 review
10/10
Outstanding
Posted on Jul 8, 2025
Great hotel, clean and near the airport, but far from downtown Wuxi. The pool wasn’t what I expected, but good gym facilities.
Response from Property: 尊敬的客人,感謝您下榻無錫雅詩閣新發服務公寓並分享您的入住體驗。無錫雅詩閣新發服務公寓位於無錫市新吳區,周邊交通設施便利。公寓配備設備齊全的廚房和具有自動烘乾功能的洗衣機,無論您在無錫是為了商旅或者休閑娛樂,無錫雅詩閣新發服務公寓會讓您感覺像家一樣。再次感謝您選擇無錫雅詩閣新發服務公寓,公寓全體員工真誠期待您的再次光臨
Guest User
Executive Suite - 1-Room
Stayed in Apr 2025
Family
6 review
10/10
Outstanding
Posted on May 4, 2025
Consistently spacious, there was ample parking even during holidays. The room itself was clean, tidy, and generously sized. The well-equipped kitchen, featuring a large refrigerator, made self-catering very convenient. We also appreciated the washing machine with a drying function. Upon check-in, we were given complimentary drinks and delicious snacks. The only slight drawback was the somewhat limited breakfast selection.
Original textTranslated by Google
Response from Property: 尊敬的客人,感謝您下榻無錫雅詩閣新發服務公寓並分享您的入住體驗。無錫雅詩閣新發服務公寓位於無錫市新吳區,周邊交通設施便利。公寓配備設備齊全的廚房和具有自動烘乾功能的洗衣機,無論您在無錫是為了商旅或者休閑娛樂,無錫雅詩閣新發服務公寓會讓您感覺像家一樣。再次感謝您選擇無錫雅詩閣新發服務公寓,公寓全體員工真誠期待您的再次光臨!