Mandarin Oriental Shenzhen
1 night
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Shenzhen

Mandarin Oriental Shenzhen

2024 Asia 100 - Luxury Hotels
UpperHills Block A, No. 5001 Huanggang Road, Futian District, Shenzhen, Guangdong, China
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With a panoramic view of the heart of the city and stunning Hong Kong, Mandarin Oriental, Shenzhen is situated between Lotus Hill Park and Bijia Mountain Park, and on the top levels of Block A of UpperHills. The luxury property consists of 178 spacious guest rooms that offer breath-taking views of the city skyline. The Mandarin Club enhances the guest experience with exclusive ambience and personalised service. The hotel has a total of eight distinctive restaurants and bars which makes it a Shenzhen destination-dining location. The Forbes five-star rated Mandarin Oriental Spa features signature wellness treatments, along with a fitness centre and the indoor lap pool with 30m high sky roof. The Cube, a unique landmark in Futian district, is an independent meeting space offering 1,500sqm of event space. The Gallery, on the 77th floor, is one of the highest banquet spaces in the city.Show More
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Last booked 9 mins ago on our site
China travel essentials
Ideal location
Sparkling clean
Varied breakfast
Currency exchange
Most card payments accepted
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Amenities
Taxi booking service
Languages Spoken at Front Desk
Priority airport pick-up
Priority airport drop-off
Currency Exchange
Luggage StorageFree
Spa
Bar
All Amenities
Property Description
With a panoramic view of the heart of the city and stunning Hong Kong, Mandarin Oriental, Shenzhen is situated between Lotus Hill Park and Bijia Mountain Park, and on the top levels of Block A of UpperHills. The luxury property consists of 178 spacious guest rooms that offer breath-taking views of the city skyline. The Mandarin Club enhances the guest experience with exclusive ambience and personalised service. The hotel has a total of eight distinctive restaurants and bars which makes it a Shenzhen destination-dining location. The Forbes five-star rated Mandarin Oriental Spa features signature wellness treatments, along with a fitness centre and the indoor lap pool with 30m high sky roof. The Cube, a unique landmark in Futian district, is an independent meeting space offering 1,500sqm of event space. The Gallery, on the 77th floor, is one of the highest banquet spaces in the city.
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4.8/5
Excellent
Very friendly and Helpful staff, the building design is immaculate and pioneering !
All 1,343 Reviews
Surroundings
Metro: Donggualing
(860m)
Metro: Lianhuacun
(1.1km)
Airport: Shenzhen Bao'an International Airport
(38.7km)
Train: Futian Railway Station
(4.3km)
Train: Shenzhen North Railway Station
(9.1km)
Landmarks: Gjump Sports Park (Shenzhen Branch)
(310m)
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Rooms

Guest Reviews

Services & Amenities

Policies

Deluxe View Suite
5

Deluxe View Suite

1 King bed
114m² | Floor: 67,69-72
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Butler Service
Cleaning Tools
Room Details
Check Availability
Oriental Suite
11

Oriental Suite

1 King bed
190m² | Floor: 73
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Butler Service
Cleaning Tools
Room Details
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Premier View Room (King Bed)
4

Premier View Room (King Bed)

1 King bed
70-76m² | Floor: 67-75
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Butler Service
Cleaning Tools
Room Details
Check Availability
Deluxe View Room (King Bed)
4

Deluxe View Room (King Bed)

1 King bed
56m² | Floor: 67-75
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Butler Service
Cleaning Tools
Room Details
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Presidential Suite
11

Presidential Suite

1 King bed
400m² | Floor: 74
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Butler Service
Cleaning Tools
Room Details
Check Availability
Younger Fans Deluxe View Room (King Bed)
10

Younger Fans Deluxe View Room (King Bed)

1 King bed
56m² | Floor: 67-75
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Butler Service
Cleaning Tools
Room Details
Check Availability
Younger Fans Premier View Room (King Bed)
8

Younger Fans Premier View Room (King Bed)

1 King bed
70-76m² | Floor: 67-75
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Butler Service
Cleaning Tools
Room Details
Check Availability
Club Skyline View Room (King Bed)
5

Club Skyline View Room (King Bed)

1 King bed
70-76m² | Floor: 67-75
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Butler Service
Cleaning Tools
Room Details
Check Availability
Skyline View Suite
5

Skyline View Suite

1 King bed
114m² | Floor: 67-72,74-75
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Butler Service
Cleaning Tools
Room Details
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Club Skyline View Room (Twin Bed)
5

Club Skyline View Room (Twin Bed)

2 Single bed
76m² | Floor: 67-75
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Butler Service
Cleaning Tools
Room Details
Check Availability
Premier View Room (Twin Bed)
4

Premier View Room (Twin Bed)

2 Single bed
76m² | Floor: 69-75
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Butler Service
Cleaning Tools
Room Details
Check Availability
Skyline View Room (Twin Bed)
4

Skyline View Room (Twin Bed)

2 Single bed
63m² | Floor: 68-75
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Butler Service
Cleaning Tools
Room Details
Check Availability
Mandarin Suite
8

Mandarin Suite

1 King bed
190m² | Floor: 73
Has window
Free Wi-Fi
Non-smoking
Air Conditioning
Private Bathroom
Butler Service
Cleaning Tools
Room Details
Check Availability
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Guest Reviews

4.8/5
Excellent
1343 reviews
Verified Reviews
  • Cleanliness4.8
  • Amenities4.7
  • Location4.8
  • Service4.7
Average for similar properties in Shenzhen
Most Mentioned
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
April 5, 2025
We stayed at the MO’s Skyline view room and the view was magnificent.  Service and staff were also excellent. However I have 2 comments for hotel: 1) breakfast buffet needs more variety; 2) bathroom floor including shower stall was all laid in marble.  It got very slippery when wet after each use. The hot water wasn’t hot enough even when turned to highest setting.  Overall, hotel was beautiful and location perfect for us at the Upperhills area.
S‍h‍i‍r‍l‍e‍y
March 28, 2025
Check in was very smooth and we enjoyed the upgrade to the Mandarin Club. The service there was very intimate. Being next to the shopping mall was definitely a bonus! Love to come back.
T‍h‍e‍ ‍P‍a‍s‍s‍i‍o‍n‍a‍t‍e‍ ‍F‍l‍y‍e‍r
March 21, 2025
Amazing hotel with excellent location. Great facilities. Connecting with Upperhills mall. Amazing service from pre arrival, arrival to departure. Thanks to chief concierge Jason & Guest relations manager Williams Yu who went above and beyond to craft a spectacular stay. Charlie at Mandarin Cake Shop also made us fell in love with the MO brand! Mandarin Oriental Shenzhen is our favourite in Shenzhen. We will be back♥️
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
February 17, 2025
Duty Hotel Manager doesn't told the guest while some higher floor have renovation here. But no disclose when conversation in email.In last time when in front desk check in then told to guest they can't have any arrangement there. It's very disappointing and not acceptable this service from M.O. in Shenzhen.
w‍i‍n‍g‍ ‍k‍w‍o‍n‍g‍ ‍y‍a‍u
June 3, 2024
Very friendly and Helpful staff, the building design is immaculate and pioneering !
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
April 28, 2024
Good location and supper good service thanks to Christina and aries kyra Lynn. Will definitely come back next time
M‍a‍t‍t‍i‍a
May 4, 2024
Excellent service and amazing room! We love everything and will for sure come back! First of all, the location is great, just 30mins to HK border, and they have a cross-border HK-SZ Bus nearby. The service is excellent, from the warm-welcoming from Nicole at the check-in, to Alex, who introduces us the room was so sweet and cheerful. We dinned at two restaurants and restaurant manager Robin always remembers us and chat with us, even in the morning at breakfast, it felt like home! My parents was in SZ and came visited, Rose and Bonnie arranged everything for us at the MO CLUB! Bravo! The bed is comfortable and the room is stylish and very quiet. Kelly at the Spa was the sweetest. She always ask for our needs, suggested us some amazing treatments and at the end gave us a SPA Gift! We are Fans of M.O.!
t‍r‍a‍v‍e‍l‍l‍e‍r‍g
September 30, 2024
good service w free upgrades and late check-out, and exceptional room + view. MO doesnt disappoint, had a great time and appreciate the staff that helped us out :)
Q‍u‍a‍l‍i‍t‍y‍H‍o‍t‍e‍l‍G‍u‍y
March 30, 2024
Ok I got a lot to say about the Mandarin Oriental Shenzhen - a hotel with luxurious amenities but lacking basic breakfast provisions… Dyson hair drier, toto washlet, glass bottled water are all under expected. MO shenzhen used very highend sanitary fitting brands, reliable and taken very good care of. I am very picky on sanitary fittings and cleanliness and I have not noticed any issues. Kudos to the housekeeping team. One must understand what sets MO apart from other hotels is the impeccable attention to details. Its interior design is far superior to other Shenzhen hotels. If you are architecture fan and are tired of the substandard detailing in other Shenzhen hotels please do try MO shenzhen. Now… the problem for me was with the breakfast. It occurred to me that MO focused way too much on cantonese food and was probably swayed by foreigner’s perception of what “oriental culture” consists of. Granted that the food was of high quality - good sauce good ingredients. But it is rly rly rly basic to provide rice. In every top hotels I visited around Asia, I never had to miss fried rice. It was very dissimilar experience in MO compared to Ritz carlton I stayed few weeks before - who probably had 3 times more variety of offerings. I wouldnt hesitate to pay extra if there was a better breakfast offering - as many would understand that this is just attitude issue. The greatest hotel service in Asia. MO group is known for this and I cannot agree more. I knew of this ever since many years ago when I was in Guangzhou MO next to Taikoo. Overall, as said earlier, MO shenzhen gave me mixed feelings. I am astounded by the cleanliness, detailing but I cannot hop on the MO Fan boat yet because of the breakfast. Aiya!

Services & Amenities

Spa
Bar
Executive Lounge
Indoor swimming pool
Fitness Room
Café
Meeting Room
Multi-Function Room
8 Restaurants
文华阁 The Mandarin Club
Style: A la carte
Open for: Afternoon tea, Cocktails
Dining options: Property guests only
Business hours: [Mon - Sun] 14:00-22:00
莲廊 LIAN Lounge
Style: A la carte
Open for: Afternoon tea
Dining options: Reservations available
Business hours: [Mon - Sun] 12:00-20:00
叁餐 Bazaar
Style: A la carte, Buffet
Cuisine: Asian
Open for: Breakfast, Lunch, Dinner
Dining options: Reservations available
Business hours: [Mon - Wed] 06:30-10:30, 11:00-14:30, 17:30-22:00,[Thurs - Fri] 06:30-10:30, 11:00-14:30, 18:00-21:30,[Sat - Sun] 06:30-10:30, 12:00-14:30, 18:00-21:30
OPUS 388
Style: A la carte
Cuisine: French
Open for: Dinner
Dining options: Reservations available
Business hours: [Wed - Sun] 17:00-22:30
TAPAS 77
Style: A la carte
Cuisine: Spanish
Open for: Lunch, Dinner
Dining options: Reservations available
Business hours: [Mon - Fri] 17:00-22:30,[Sat - Sun] 11:30-14:00, 17:00-22:30
一目 RIN
Style: A la carte
Cuisine: Japanese
Open for: Dinner
Dining options: Reservations available
Business hours: [Tues - Sat] 17:00-22:30
Notice: The amenity will be closed during your selected stay dates. Please contact the hotel in advance for details.
文华饼房 The Mandarin Cake Shop
Style: A la carte
Dining options: Reservations available
Business hours: [Mon - Sun] 10:00-19:00
东湾-由辉师傅主理 The Bay by Chef Fei
Style: A la carte
Cuisine: Cantonese
Open for: Lunch, Dinner
Dining options: Reservations available
Business hours: [Mon - Sun] 11:00-14:30, 17:30-21:30
More Amenities
Internet
Indoor swimming pool
Parking
Public (not only for guests) is available On-site parking. Limited parking spaces Reservation not needed.
Transportation
Front Desk Services
Languages Spoken
Food & Drink
Health & Wellness
Public Areas
Cleaning Services
Facilities for Children
Business Services
Accessibility
Safety & Security

Property Policies

Check-in and Check-out Times
Check-in: After 15:00
Check-out: Before 12:00

Front desk hours: 24/7

Guests Accepted
Guests from all countries/regions are welcome at this property

Child Policies
Children of all ages are welcome at this property.
Children between 0 and 16 years old can stay for free if no extra bed is needed.

Cots and Extra Beds
For all room types, cots and extra beds can be added.
Fees for extra beds and cribs are not included in the total and must be paid at the hotel.
AgeFee
Children under 1 year old
Extra cot: Free
Children 1 year old
CNY 583.00 (approx. AU$ 132.29) per person per night
Extra cot: Free
Children 2 years old and over
CNY 583.00 (approx. AU$ 132.29) per person per night

Breakfast
TypeWestern, Chinese
StyleBuffet
Opening hours[Mon - Sun] 06:30-10:30 Open
AgeFee
Children 5 years old and under
Free
Children 6–11 years old
CNY 154.00 (approx. AU$ 34.95) per person
Children 12–17 years old
CNY 308.00 (approx. AU$ 69.89) per person
Adult
Buffet:CNY 308.00 (approx. AU$ 69.89) per person
Additional breakfast fees are not included in the total and need to be paid at the property.

Deposit Policy
DepositDeposit required
Deposit Collection MethodsThe deposit is determined based on the duration of your stay. The charge is CNY 3,000.00 (approx. AU$ 680.74) per night.
Deposit Payment MethodsThis property accepts cash, credit cards and third party payment services
Deposit RefundThe deposit will be returned to the original account of payment within 14 days after check-out.

Pets
Pets are not allowed

Age Requirements
The main guest checking in must be at least 18 years old.

Paying at the Hotel

  • Cash

Property Description

  • Opened: 2022
  • Number of Rooms: 178
With a panoramic view of the heart of the city and stunning Hong Kong, Mandarin Oriental, Shenzhen is situated between Lotus Hill Park and Bijia Mountain Park, and on the top levels of Block A of UpperHills. The luxury property consists of 178 spacious guest rooms that offer breath-taking views of the city skyline. The Mandarin Club enhances the guest experience with exclusive ambience and personalised service. The hotel has a total of eight distinctive restaurants and bars which makes it a Shenzhen destination-dining location. The Forbes five-star rated Mandarin Oriental Spa features signature wellness treatments, along with a fitness centre and the indoor lap pool with 30m high sky roof. The Cube, a unique landmark in Futian district, is an independent meeting space offering 1,500sqm of event space. The Gallery, on the 77th floor, is one of the highest banquet spaces in the city.

Frequently Asked Questions

What is the cancellation policy at Mandarin Oriental Shenzhen?

Typically, cancellations of Mandarin Oriental Shenzhen can receive total refund for certain days before arrival. The conditions will vary depending on the type of room and booking conditions. Check out the cancellation policy for more info.

How much does it cost to stay at Mandarin Oriental Shenzhen?

Prices at Mandarin Oriental Shenzhen vary depending on dates, hotel policy, and room type. Please enter your dates to see current rates.

Are there airport shuttle services at Mandarin Oriental Shenzhen?

Yes, Mandarin Oriental Shenzhen provides airport shuttle services. Please contact Mandarin Oriental Shenzhen in advance to arrange this service.

What landmarks are close to Mandarin Oriental Shenzhen?

Mandarin Oriental Shenzhen is located in Shenzhen, close to landmarks such as Gjump Sports Park (Shenzhen Branch), which is 310m from your search (straight-line distance).

Does Mandarin Oriental Shenzhen have a pool?

Yes, Mandarin Oriental Shenzhen has a swimming pool for guests to enjoy.

Does Mandarin Oriental Shenzhen provide breakfast?

Yes, guests staying at Mandarin Oriental Shenzhen can enjoy breakfast during their stay. Breakfast option(s): Western, Chinese.

Is there a restaurant at Mandarin Oriental Shenzhen?

Yes, Mandarin Oriental Shenzhen has an on-site restaurant offering Asian, French, Spanish, Japanese, Cantonese cuisine.

What time are check-in & check-out at Mandarin Oriental Shenzhen?

Mandarin Oriental Shenzhen check-in begins at 15:00. Check-out time is 12:00.

Are pets allowed at Mandarin Oriental Shenzhen?

No, pets are not permitted at Mandarin Oriental Shenzhen.

About This Property

Nearest AirportShenzhen Bao'an International Airport
Distance to Airport38.67KM
Nearest Train StationFutian Railway Station
Distance to Train Station4.25KM
Nearest Metro StationDonggualing
Distance to Metro Station0.86KM
Average Price FromAUD3000
Hotel Star Rating5