Mandarin Oriental, Shenzhen

Mandarin Oriental, Shenzhen Reviews

Mandarin Oriental, Shenzhen

Block A, Upper Shum Yip, No. 5001 Huanggang Road, Shenzhen, ChinaView Hotel Details
Mandarin Oriental, Shenzhen
Mandarin Oriental, ShenzhenMandarin Oriental, ShenzhenMandarin Oriental, Shenzhen
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Mandarin Oriental, Shenzhen Guest Reviews

4.7/5
Amazing
988 review
Verified reviews
Location4.8
Amenities4.8
Service4.6
Cleanliness4.8
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All Reviews(988)
Positive reviews(967)
Reviews with photos/video(424)
Delicious breakfast(95)
Luxurious(44)
Friendly front desk staff(28)
Loved the night views(21)
Great swimming pool(21)
Perfect for kids(20)
Excellent room layout(16)
Negative reviews(21)
Guest User
Club Skyline View Room (King Bed)
Stayed in Apr 2024
Business travellers
5 review
5.0/5
Outstanding
Posted on Apr 28, 2024
Good location and supper good service thanks to Christina and aries kyra Lynn. Will definitely come back next time
Mattia
Deluxe View Room (King Bed)
Stayed in Apr 2024
Couples
2 review
5.0/5
Outstanding
Posted on May 4, 2024
Excellent service and amazing room! We love everything and will for sure come back! First of all, the location is great, just 30mins to HK border, and they have a cross-border HK-SZ Bus nearby. The service is excellent, from the warm-welcoming from Nicole at the check-in, to Alex, who introduces us the room was so sweet and cheerful. We dinned at two restaurants and restaurant manager Robin always remembers us and chat with us, even in the morning at breakfast, it felt like home! My parents was in SZ and came visited, Rose and Bonnie arranged everything for us at the MO CLUB! Bravo! The bed is comfortable and the room is stylish and very quiet. Kelly at the Spa was the sweetest. She always ask for our needs, suggested us some amazing trea**ents and at the end gave us a SPA Gift! We are Fans of M.O.!
QualityHotelGuy
Deluxe View Room (King Bed)
Stayed in Mar 2024
Couples
6 review
4.5/5
Great
Posted on Mar 30, 2024
Ok I got a lot to say about the Mandarin Oriental Shenzhen - a hotel with luxurious amenities but lacking basic breakfast provisions… Dyson hair drier, toto washlet, glass bottled water are all under expected. MO shenzhen used very highend sanitary fitting brands, reliable and taken very good care of. I am very picky on sanitary fittings and cleanliness and I have not noticed any issues. Kudos to the housekeeping team. One must understand what sets MO apart from other hotels is the impeccable attention to details. Its interior design is far superior to other Shenzhen hotels. If you are architecture fan and are tired of the substandard detailing in other Shenzhen hotels please do try MO shenzhen. Now… the problem for me was with the breakfast. It occurred to me that MO focused way too much on cantonese food and was probably swayed by foreigner’s perception of what “oriental culture” consists of. Granted that the food was of high quality - good sauce good ingredients. But it is rly rly rly basic to provide rice. In every top hotels I visited around Asia, I never had to miss fried rice. It was very dissimilar experience in MO compared to Ritz carlton I stayed few weeks before - who probably had 3 times more variety of offerings. I wouldnt hesitate to pay extra if there was a better breakfast offering - as many would understand that this is just attitude issue. The greatest hotel service in Asia. MO group is known for this and I cannot agree more. I knew of this ever since many years ago when I was in Guangzhou MO next to Taikoo. Overall, as said earlier, MO shenzhen gave me mixed feelings. I am astounded by the cleanliness, detailing but I cannot hop on the MO Fan boat yet because of the breakfast. Aiya!
FoodieProHK
Deluxe View Room (King Bed)
Stayed in Apr 2024
Business travellers
2 review
5.0/5
Outstanding
Posted on Apr 28, 2024
Nice room and good see especially thanks to Christina and Nicole
Guest User
Younger Fans Deluxe View Room (King Bed)
Stayed in Feb 2024
Family
3 review
5.0/5
Outstanding
Posted on Feb 12, 2024
The hotel locates in a very convenient area with direct access to a shopping mall and various resturant options. The room setting is also very nice and enjoy the stay very much. Receptionist Christina is very knowledgable and professional & Super helpful. We're planning to go to Kong Disneyland with my family. she is super patient to help us how to buy tickets as well as recommended many interesting places for us where we can enjoy our trip.And her rich knowledge surrounding hotel also pointed us good opinion to have a good meal & drink so that we can spend a very wonderful new year. I have travelled lots a year and this is the best hotel I stayed. I'll definitely share my experience to friends and colleagues and recommend the hotel for future stay stay in Shenzhen.Once again thank you Christina you made my day for this trip.
Response from Property: Dear guest, thank you for choosing Mandarin Oriental, Shenzhen for your stay with your family. We are delighted to hear that you had a satisfying and enjoyable experience at our hotel, and we appreciate you sharing your feedback with us. To enhance the accommodation experience for families traveling with children, the hotel has specially planned a series of exclusive privileges and customized activities, aiming to provide guests with a memorable and diverse staycation experience while enjoying the legendary service of Mandarin Oriental. Once again, we thank you for your recognition and praise of our service, which serves as a great motivation for us to continuously strive for excellence. We eagerly anticipate the opportunity to welcome you and your family back to our hotel, where we will continue to create beautiful memories for your family. May joy, happiness, and success be your constant companions, both within our property and beyond!
TH888
Premier View Room (King Bed)
Stayed in Jan 2024
Couples
1 review
4.5/5
Great
Posted on Feb 13, 2024
Shenzhen Mandarin Oriental hotel, is an excellent luxury hotel in the city. The room was wonderful, large space with good scenic skyline views. The swimming pool was also wonderful with luxury design. However, one point that drag my rating for the service element is its customer service representative before my arrival. Before my arrival, I contacted Mandarin Oriental Shenzhen by phone multiple times to arrange and confirm celebration for Wedding Anniversary including room decorations and cake. However, much to my disappoin**ent for this hotel in the field of luxury hotel, the customer representative’s attitude was poor, with an unwelcoming attitude. Even though the actual arrangement of room decorations and cake was satisfactory and up to my expectation. Quality training and supervision is required to train the customer service representative, because regardless of how the actual experience of the stay is, the first impression with the communication with the hotel prior arrival has led down the experience. Nonetheless, the overall hotel and the rooms are wonderful.
Response from Property: Thank you very much for your stay and review. At Mandarin Oriental, Shenzhen, we strive to do our best to provide every guest with a wonderful and unforgettable experience. We regret that we did not meet your expectations this time, and we extend our sincerest apologies to you.Regarding your dissatisfaction, we have communicated internally to understand the problem. Allow me to express my sincerest apologies for the bad experience again. We hope to have the opportunity to welcome you again soon and for you to allow the Mandarin Oriental team to provide you with a more perfect stay experience.If you still have any dissatisfaction, please feel free to contact us. We will try our u**ost to solve the problem for you. Finally, wishing you happiness and all the best!
Mr. T
Skyline View Room (Twin Bed)
Stayed in Dec 2023
Family
24 review
5.0/5
Outstanding
Posted on Jan 22, 2024
Spent Chris**as Eve here at this hotel and made the right choice. Will be back again for sure.
Response from Property: Thank you for choosing Mandarin Oriental, Shenzhen recently and sharing your valuable reviews here. It is an honour that you shared with us that you had a wonderful time during your stay experience and were satisfied with the hotel's facilities and services. Thank you again for your recognition and affirmation of us, it is a great motivation for us to continue to work hard and maintain the best performance. Our goal is to provide all our guests consistently and proudly with the legendary Mandarin Oriental service. Wishing you happiness and all the best! We look forward to seeing you and your families again soon.
Jam.H
Deluxe View Room (King Bed)
Stayed in Dec 2023
Couples
7 review
4.7/5
Amazing
Posted on Dec 19, 2023
Super nice hotel for celebrating special occasions. The room is spacious and you can see the city view of SH in super wide angle. Hotel had been prepared cake and roses for us.
Response from Property: Thank you for choosing Mandarin Oriental, Shenzhen recently for your special occasion and for providing your valuable feedback here. We are truly honoured that you expressed your satisfaction with the hotel's amenities and services, and that you had a delightful experience during your stay. Thank you again for your recognition and affirmation of us; it is a great motivation for us to continue working hard and maintaining the best performance. Our goal is to consistently and proudly provide all our guests with the legendary Mandarin Oriental service. Wishing you happiness and all the best! We look forward to seeing you and your families again soon.
Guest User
Premier View Room (King Bed)
Stayed in Aug 2023
Couples
7 review
5.0/5
Outstanding
Posted on Oct 2, 2023
Very good service! Excellent view facing the park! And the interior is nice with slick design.
Response from Property: Thank you for choosing Mandarin Oriental, Shenzhen recently and sharing your valuable reviews here. It is an honour that you shared with us that you had a wonderful time during your stay experience and were satisfied with the hotel's facilities and services. Thank you again for your recognition and affirmation of us, it is a great motivation for us to continue to work hard and maintain the best performance. Our goal is to provide all our guests consistently and proudly with the legendary Mandarin Oriental service. Wishing you happiness and all the best! We look forward to seeing you and your families again soon.
Edward HH
Younger Fans Deluxe View Room (King Bed)
Stayed in Aug 2023
Family
6 review
4.7/5
Amazing
Posted on Aug 21, 2023
Only 10 mins ride from Huanggang border and the hotel is directly linked to shopping mall and basically we spent 2 days in the complex. The hotel also prepare birthday cake and drinks as well, great experience!
Response from Property: Thank you for choosing Mandarin Oriental, Shenzhen recently and sharing your valuable reviews here. It is an honour that you shared with us that you had a wonderful time during your stay experience and were satisfied with the hotel's facilities and services. Thank you again for your recognition and affirmation of us, it is a great motivation for us to continue to work hard and maintain the best performance. Our goal is to provide all our guests consistently and proudly with the legendary Mandarin Oriental service. Wishing you happiness and all the best! We look forward to seeing you and your families again soon.
iceblue111
Premier View Room (King Bed)
Stayed in May 2023
Friends
14 review
5.0/5
Outstanding
Posted on May 30, 2023
The perfect of the seen and unseen from Mandarin Oriental Shenzhen! Appreciate for Vincent! And also thanks to kindly service from Gary, William! C.U.Soon!
Response from Property: Thank you for choosing Mandarin Oriental, Shenzhen recently and sharing your valuable reviews here. It is an honour that you shared with us that you had a wonderful time during your stay experience and were satisfied with the hotel's facilities and services. Thank you again for your recognition and affirmation of us, it is a great motivation for us to continue to work hard and maintain the best performance. Our goal is to provide all our guests consistently and proudly with the legendary Mandarin Oriental service. Thank you again, especially to Vincent, Gary and William, for your praise. Wishing you happiness and all the best! We look forward to seeing you again soon.
Guest User
Deluxe View Room (King Bed)
Stayed in Apr 2023
Couples
1 review
5.0/5
Outstanding
Posted on Apr 19, 2023
Wonderful stay. View from the room was just okay but already got upgraded. Apart from that, everything was amazing, incl room size, service, spa & pool facility. The view from MO Bar was fantastic; we love the vibe. The complimentary breakfast (on trip.com) was an highlight! Even if I was asked to pay I would still have it again. Spacious and lots of varieties (dim sum was just so-so though).
Response from Property: Thank you for choosing Mandarin Oriental, Shenzhen recently and sharing your valuable reviews here.It is an honour that you shared with us that you had a wonderful time during your stay and dining experience and were satisfied with the hotel's facilities and services. Thank you again for your recognition and affirmation of us, it is a great motivation for us to continue to work hard and maintain the best performance. Our goal is to provide all our guests consistently and proudly with the legendary Mandarin Oriental service.Wishing you happiness and all the best! We look forward to seeing you again soon.
Shunshunshunshunerjiushiwo
Younger Fans Deluxe View Room (King Bed)
Stayed in May 2024
Family
3 review
5.0/5
Outstanding
Posted on May 3, 2024
Cleo Monica Chloe Cecilia nice
wang yui
Deluxe View Room (King Bed)
Stayed in May 2023
Couples
1 review
5.0/5
Outstanding
Posted on Jun 6, 2023
Feel happy to celebrate the 9th "wedding anniversary" in Mandarin Oriental Hotel, thanks so much for a cake with "Happy Birthday" printed on it. a bit weird when two staffs came in to decorate WITH their shoes stepping on the carpet of the room apart from that, all the other things are excellent
Response from Property: Dear _TIHKllitlrf:Thank you for choosing Mandarin Oriental, Shenzhen recently and sharing your valuable reviews here. It is an honour that you shared with us that you had a wonderful time during your stay experience and were satisfied with the hotel's facilities and services. Meanwhile, allow me to express my sincerest apologies for the bad experience and we have communicated internally to understand and deal with the problem. Thank you again for your both suggestion and affirmation of us, it is a great motivation for us to continue to work hard and maintain the best performance. Our goal is to provide all our guests consistently and proudly with the legendary Mandarin Oriental service. We look forward to seeing you and your families again soon. Wishing you happiness and all the best!
Kam To
Deluxe View Room (King Bed)
Stayed in Mar 2024
Couples
1 review
4.7/5
Amazing
Posted on Mar 25, 2024
Good service and new hotel
Response from Property: Thank you for choosing Mandarin Oriental, Shenzhen recently and sharing your valuable reviews here. It is an honour that you shared with us that you had a wonderful time during your stay experience and were satisfied with the hotel's facilities and services. Thank you again for your recognition and affirmation of us, it is a great motivation for us to continue to work hard and maintain the best performance. Our goal is to provide all our guests consistently and proudly with the legendary Mandarin Oriental service. Wishing you happiness and all the best! We look forward to seeing you and your families again soon.