The room type I was given at the beginning was not consistent with the room type I booked. As soon as I entered, it smelled musty, the walls were yellow and black, and it was extremely small. It was not as big as the square meter written on the page. It was twice as small. The pictures and text did not match the actual room! Then when I was extremely dissatisfied, I went to the front desk and asked to change to the room type in the picture. The feedback was that there was only one room in the picture and the previous guest had extended his stay, so I had to suffer a loss. Quite funny. Later, she asked for consultation and took me to see another room. The cleaning lady also said that the walls of this room were also yellow. But this room is the type of room I booked. Although the layout of things is different, it is obviously the type of room in the picture and text I booked, and the square meter of the room is about the same size as the one I booked. The girl at the front desk who checked in was very polite and waited for almost five minutes while playing with her mobile phone before she raised her head to check in. In short, the service attitude is nonono! If there are no rooms, they should be upwardly compatible rather than downwardly compatible. They should not be the services that Hilton has. Is it possible that if I suffer a loss, will the hotel refund me the price difference?
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