Cassie
November 16, 2023
I was told my room was unavailable due to a sprinkler issue. I was also told the hotel staff had been trying to contact me in regards to my room. Both statements were a lie, as they apparently did not have my contact info through *******, and they had overbooked the hotel and given my room to someone else. I had a professional licensing exam at 8:45 the next morning and had specifically booked this hotel due to the proximity of my testing location. I was then directed to another Marriott hotel 15 minutes away, did not get to my new room until 1:30am, and I had to incur extra fees to secure transportation to my testing location. Absolutely unprofessional. I will never book a Marriott hotel again.