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Location7.8
Amenities7.8
Service7.8
Cleanliness7.8
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Positive reviews(24)
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Negative reviews(16)
aw4321
Stayed in Jul 2025
Family
4.0/10
Posted on Aug 18, 2025
We were looking forward to our holiday at Meliá Sol Tropical, but sadly our experience did not meet expectations. Buffet food was often cold, and when raised with reception we were told this is why a microwave is provided in the dining area. For a resort of this level, we expected hot meals. Breakfast presentation was poor, with fruit mushed up and thrown together in bowls, which was unappetising. The pool area was not well maintained: toilets were unclean, floors needed attention, and deckchairs were dirty. Reception staff were friendly and tried their best, but it was clear they had not been trained to handle guest issues effectively. On arrival, there was no luggage assistance or trolleys available, which was surprising for a resort of this size. The gym facilities were extremely limited, with space for only around five people at a time, far too small for the number of guests. The resort itself is much larger than appears online, and facilities like the tennis courts are not clearly presented before booking. We also spoke to several other guests who felt similarly, which shows these issues are not isolated. While there are positives, the overall stay was disappointing, and improvements are needed for the resort to meet the standard expected of the Meliá brand
Response from Property: Dear Mrs Woolf, We would like to thank you for taking your time and sharing your valuable comments with us. We deeply regret that your experience wasn’t up to your expectations and certainly not up to the standards of Sol Melia Durres. Nevertheless, rest assure that we took seriously into consideration your experience and the necessary is done. Your comments have been shared with the concerned head of departments and as well as our Direction to avoid situations like the ones you went through. We hope that in the near future you will give us the chance to welcome you back in order to make you feel the real Melia Hotels International service as intended by our Management. Best regards, Sol Tropikal Team
HenkB721
Stayed in Jul 2025
Family
10/10
Outstanding
Posted on Aug 17, 2025
We stayed 12 days in hotel Sol Tropikal, end July 2025. Nice location, at the beach , busstop just in front of the hotel , easy to visit Dürres. Delicious food, lots of variation and wine in bottles available. Great service at the pool bar, thank you Ana, Drita. Always something to do , animation team is wonderful, Shakira is super friendly, always with a smile. Enkel and Garry, in charge of pool area were also very friendly. The beach was always clean. We can not forget about the service at the reception desk , professional and helpful team, thank you Sara and Blerina for helping us out with transfer to the airport! Finally, we had a pleasant stay and if we visit again, we certainly stay with you again. Thank you for nice experience. Evelyn and Henk from Belgium
Response from Property: Dear M Henk, We would like to thank you for taking your time and sharing your valuable comments with us. We have read every single word with great happiness that we have fulfilled yet another successful experience with us. It will be our great pleasure to welcome you again in the next near future and do not hesitate to contact us prior to your arrival with any request. It will be our biggest pleasure to assist you. Best regards, Sol Tropikal Team
159dollyb
Stayed in May 2025
Travelling with friends
10/10
Outstanding
Posted on Jun 20, 2025
Really beautiful holiday, the hotel is perfect, the staff was great , very helpful and friendly, food was great , hotel room was beautiful, we was in the new building, everything about Albania is beautiful, we done trips , if you want real Albania, go out , hotel is a hotel to accommodate everyone. Highly recommended, the country and people are beautiful xx
Response from Property: Dear Dolly, We would like to thank you for taking your time and sharing your valuable comments with us. We have read every single word with great happiness that we have fulfilled yet another successful experience with us. It will be our great pleasure to welcome you again in the next near future and do not hesitate to contact us prior to your arrival with any request. It will be our biggest pleasure to assist you. Best regards, Sol Tropikal Team
Guest User
Stayed in Apr 2025
Other
8.0/10
Very Good
Posted on May 27, 2025
We spent 10 days at Sol Tropikal in Durrës and left with plenty of great memories. The resort offers clean, modern rooms, beautiful landscaping, and fun activities for all ages. While there were a few downsides – such as the lack of proper air conditioning, issues with the beach facilities, and one less helpful staff member – the overall experience was very positive. For the price we paid, it was well worth it, and we’re already recommending it to friends and colleagues. We’d love to return in the future! The rooms: Clean and modern furniture. Our queen sized bed had pillows that were perfectly firm, with a proper filled duvet. The bathroom was beautiful and modern, with sand tiled walls and floor, and a walk-in shower with a rain shower head. Most rooms have a neatly sized balcony, with two simple chairs and a table. There was also a minibar, sofabed, and dressers, plus hangers - so plenty of storage spaces for your clothes. There was also a smart-TV. However, the smart TV produces an awful high-pitched sound when on standby, so I recommend unplugging it when it's not in use. There was also a kettle, and complimentary teabags + instant coffee. No iron. House keeping cleaned our room every day, but only changed our bed once during our 10 day long stay. Recommendations for improvements: The only minus was that there is only a central ventilation system, and no airconditioning in our room. There was a panel which looked like it, but I believe that only was for the bathroom. As we were there only in May, when the temperatures had not yet peaked 24 degrees, I can only imagine how hot the rooms may become during the summer months. The pool area: Very aesthetically constructed. Plenty of comfortable sun beds, with a children's pool and an adult's pool. There is a pool bar at the end. For all-inclusive guests, drinks are included. For regulars, it may be a bit pricy. We opted mostly to just purchase our soft drinks at the supermarket located on the right side of the big building at the other side of the roundabout outside the hotel. Recommendations for improvements: The pool bar did not offer food (despite the online menu mentioning there is a charcoal bbq). Loud club music from the bar was a minor annoyance, especially for my grandmother. This is, however, something I believe is a cultural thing in Albania, as we experienced this everywhere. There also appeared to be a problem with some of the water fountains in the children's pool, as the water often ended up turning in the wrong direction, flooding the sun bed area. There is also no life guard, so you need to have an extra watchful eye for your kids and little ones. The private beach: The beach has a lot of potensial and room for improvement. Some days, the sun beds and umbrellas were scattered everywhere, with very few actually being usable. The beach bar appeared to be totally abandoned, and there was an unserviced lifeguard tower. The beach itself was clean of trash, but there was a lot of
Response from Property: Dear Jorgen, We are delighted to hear that you appreciated the kindness, professionalism, and efficiency of our team. Your warm words are a wonderful reward for their dedication and commitment. Indeed, our team always strives to provide high-quality service so that our guests feel genuinely welcomed and well cared for. Your satisfaction is our priority, and we are pleased to know that your stay was enjoyable. We would like to thank you for taking your time and sharing your valuable comments with us. We have read every single word with great happiness that we have fulfilled yet another successful experience with us. It will be our great pleasure to welcome you again in the next near future and do not hesitate to contact us prior to your arrival with any request. It will be our biggest pleasure to assist you. Best regards, Sol Tropikal Team
Guest User
Stayed in Aug 2025
Other
10/10
Outstanding
Posted on Aug 31, 2025
An amazing place to relax and have fun.We absolutely loved to be there.A spotless room,with air conditioning,high speed internet.Breakfast just delicious.We enjoyed daily Aqua Zoomba Classes,also Gym,and of course a Disco. We definitely recommend this place.
Guest User
Stayed in Jul 2025
Other
10/10
Outstanding
Posted on Aug 31, 2025
We had a great stay, warm welcome, good location, very clean rooms and top activities in the hotel, special mention for Daniel! A top bartender throughout our stay
Maxime F
Stayed in Jul 2025
Other
10/10
Outstanding
Posted on Aug 11, 2025
Daniel is the best i love him he speak good French Daniel is simply the best barista I’ve ever met! Always smiling, friendly, and ready to make your day better. He made me several delicious iced teas, each one perfectly refreshing. You can feel his positive energy and genuine kindness in the way he serves people. It’s such a pleasure to meet someone so dedicated and cheerful. If you ever have the chance to be served by Daniel, you’re in for a treat!
Response from Property: Cher Maxime, Nous tenons à vous remercier d'avoir pris le temps de nous faire part de vos précieux commentaires. Nous avons lu chaque mot avec le plaisir de savoir que nous vous avons fait vivre une expérience á la hauteur de vos attentes. Nous serons ravis de vous accueillir à nouveau dans un futur proche et n'hésitez pas à nous contacter avant votre arrivée pour toute demande, ce sera pour nous un grand plaisir de vous aider. Cordialement, Sol Tropikal Team
Guest User
Stayed in Jul 2025
Other
10/10
Outstanding
Posted on Aug 4, 2025
We were very satisfied, we liked the hotel, the staff, everybody very friendly and helpful.We especially liked the animation team, very enthusiastic, hard to believe they were so young..they managed the situation with experience.Give my best regards to Andy and Shakira Ivana Zuntova
Guest User
Stayed in Jun 2025
Other
10/10
Outstanding
Posted on Jul 28, 2025
Every person in the hotel was exceptional. There was Ina, Klevis, Jona, Joni, Jaime, Blerina Romeo, Mejte, Sofia, Fabrizo, Frederico and Besjana. And the lovely Italian who is so delightful. He is a great leader. They made my stay in the hotel so special. The food was delightful, especially the home made pancakes. Mmm delicious.From the security guard at the entrance to the man taking the parking tickets, I felt very safe. The rooms were lovely and spacious and the cleaners did a great job. Everyone was happy, even the man who brought you your beach towels. I love the Albanian people.
Response from Property: Dear Paul, We are delighted to hear that you appreciated the kindness, professionalism, and efficiency of our team. Your warm words are a wonderful reward for their dedication and commitment. Indeed, our team always strives to provide high-quality service so that our guests feel genuinely welcomed and well cared for. Your satisfaction is our priority, and we are pleased to know that your stay was enjoyable. Please don’t hesitate to return to our hotel on your next trip. We look forward to welcoming you again. Kind regards, Sol Tropikal Team
Guest User
Stayed in Jun 2025
Other
4.0/10
Posted on Jul 24, 2025
Friendly staff at the bars and house keeping. Mostly clean rooms and lots of smiles from the staff. That was the positive parts. We stayed in a suite with a sea view in the building furthest away from the many noisy events around the restaurant and reception area, and luckily experienced only minimal noise disturbances at night. Unfortunately, noise is a major issue that others have also reported. At the pool, loud music plays through poor-quality speakers from 10am until closing time. In the suite, the sockets on one side of the bed didn’t work, two of the spotlights flickered and went out, a tap was loose, the soap dispensers didn’t function, and despite promises from two receptionists, we never saw a handyman. The welcome brochure is a photocopy of a photocopy and is almost unreadable. The many skilled members of the animation team are great at getting guests involved, but even outside of pool dancing and water aerobics, the music is excessively loud. In the restaurant, it is unbearable to stay for long due to the poor acoustics, which could easily be improved with some acoustic panels on the ceiling and walls. The pool is not vacuumed and contains a lot of sand, and several glass panels around the pool area are broken and seem dangerous. Towels must be collected and exchanged at reception, but on several occasions they ran out of towels. The friendly receptionist, however, was unable to confirm whether I was allowed to use the room towels instead. The staff are friendly, but not particularly efficient. We reported a dangerous broken highchair three times and witnessed at least one other couple nearly see their baby fall out of the same chair – yet the chair was never removed by staff. In the à la carte restaurant, we gave up on eating there a couple of times because no staff came to our table at all. The food is more boring than in most places, and only the main course at dinner varies. Don’t expect any service from the staff standing in groups of two or three along the walls, waiting to clear the tables. The beach is lovely and shallow, everything is clean and tidy. The Bali beds, at €80 per day, were very worn, and the curtains (which we had to pull ourselves) were torn and barely functional. There was no service whatsoever, and the beach bar was closed. We will never return, and at these prices, we cannot recommend anyone to visit this place. To the hotel: we know you will reply that you take our review seriously and that you will do everything you can to improve. Just as you promised to fix the issues in the room, to remove the dangerous highchair, and to call when fresh towels were available. Please – repair the broken glass panels, install some acoustic panels, and turn down the music when your excellent animation team is not performing.
Guest User
Stayed in Jun 2025
Other
10/10
Outstanding
Posted on Jul 16, 2025
Best experience in my city Durres! I had a great time here. To many activities at Sol Tropical.Best service from bartender Daniel.
Guest User
Stayed in Jun 2025
Other
10/10
Outstanding
Posted on Jul 14, 2025
Osea is an outstanding bartender who truly elevates the experience at any bar. He’s professional, friendly, and always attentive, making sure every guest feels welcome. His cocktail skills are top-notch—each drink is crafted with precision and creativity. Osea has a calm, confident presence that keeps the bar running smoothly, even during busy nights. He remembers regulars’ names and preferences, which adds a personal touch that sets him apart. Whether you're looking for a classic cocktail or something new, Osea never disappoints. His passion for hospitality shines through in every interaction. A true asset to any bar team!
KatieKet
Stayed in May 2025
Family
6.0/10
Posted on Jun 6, 2025
Positives: Rooms really beautiful, modern, clean. Pools good (but very cold, even in the baby pool). Negatives: The food is terrible overall. Breakfast edible but for lunch and dinner we had pizza and chips for 3 days until we could hire a car. Inedible stews, fish that smelled, dry chicken, salad with flies, pasta that was clearly left over from the Italian restaurant next door (which isn’t included in the all inclusive and you pay £18 for pasta from a packet I.e. not freshly made). Don’t be misled by the food shown on their social media - it’s not available at the hotel! In addition, the cocktails in the AI (mojito, margarita, pina colada) were hit and miss in terms of strength and quality. Some were so strong we couldn’t drink them, others seemed like there was no alcohol at all. The beer on tap was fine but the wine was disgusting - smelled and tasted like vinegar. The hotel is able to coordinate airport transfers. We used this for our return travel and booked for 0745 am. Whilst grabbing a quick breakfast before we overheard reception staff asking a family if they would join airport transport at 8 am. At 0810 am we were still sat on the bus waiting and no staff had informed us we wouldn’t be leaving at 0745. After we reminded them of our booking time they said the driver could go - hope the other family makes it ok! I genuinely wouldn’t recommend this to anyone unless you had a car to get out!!
Response from Property: Dear Katie, We would like to thank you for taking your time and sharing your valuable comments with us. In order to achieve the best satisfaction of our guests we value opinions like yours that will help us improve on a daily basis. Our aim is to deliver unforgettable experiences and with feedbacks like yours we are able to work on those details that at the end of the day will make the difference. Best regards, Sol Tropikal Team
JohnBotsDC
Stayed in Oct 2024
Family
4.0/10
Posted on Nov 23, 2024
After a nice tour of the south (Berat, Sarande,Gjirokaster) spend 4 days at Sol Tropical. A family member traveling from Switzerland had booked there so it was a bit predetermined for us The facility definitely shows the age. The rooms are nice, the pools are nice and that’s about it. The employers are hit and miss, mostly nice, but they cannot compensate for the shortcomings of the facilities. Most of the kitchen people tried to help with my daughter’s allergies, some had no clue what a food allergy is, but overall we felt comfortable. Since it is a bit out of the way, and you need a taxi to get out ( the only taxi in the grounds charged 10k each way for 1.5 kilometers and the taximeter would never turn on) we decided to buy the all inclusive package for 4 people. At 5 pm that when we arrived. July 1st through July 4th. So a dinner for the 7/1 and breakfast for 7/4. Less than 3 days. Apparently you can’t pay for 3 days you have to pay for 5, otherwise you have to eat out. Since I have been in many countries before in regular and all inclusive resorts, I went ahead and payed for it It was worth it, in a strange way! The restaurant room reminded me of my military days, very spartan, looked more like a nursing home dinner than a resort, nothing to match the price - but made me travel back in time which was appreciated . The food my godness, it was not tasty, and the meat cuts in general were good only if you work out and had to work your chewing muscles. The grounds are not kept, the entertainment was nonexistent and for the love of God you could have put a TV somewhere so people could watch the Euro 2024, since you were too cheap to offer it on the room TV channels At least they were open to suggestion, when they removed the rusty nail from tree trunks sticking out at kids’ head level! And Marco, please don’t worry about answering and posting a corporate stamped response, what you are going to do to improve, will not help me. With the extra money we paid for the food we never could consume as a family, pay an Albanian language teacher to give your crew a crash course in Albanian or English, cause I saw a lot of people unable to communicate with the staff All the best
6/7
Response from Property: Dear John, Thank you for sharing your detailed feedback. We are sorry to hear that your experience at Sol Tropical did not meet your expectations. We apologize for the issues you encountered with the facilities, food, and service. Your comments regarding the restaurant, food quality, and communication challenges have been noted, and we will work on improving these areas. We understand your concerns regarding the all-inclusive package and the overall experience, and we will work on making necessary improvements to enhance guest satisfaction in the future. We value your input and hope you will consider giving us another opportunity to provide a better experience. Best Regards, Guest Experience Team
Guest User
Stayed in Apr 2025
Other
6.0/10
Posted on May 7, 2025
Some of the hotel has been renovated, the pool area is modern and elevated with nice views of the sea in the background. The rooms were modern and recently built, although they could be cleaner. Other parts of the resort we're clearly being rebuilt / renovated, which was a shame. The beach is private although quite small and a bit dirty, it needs some maintenance and attention. The biggest let down is the food, the buffet food is all quite bland and tasteless, it is also very cold, even if you are the first to go in for breakfast or dinner. The Italian food at the Citarella restaurant is much better but still not as nice as authentic Italian cuisine. We upgraded to all-inclusive for €38 per person, per night, but in reality we did not gain much. There is a lack of availability of snacks in between lunch and dinner, despite it specifying they would be available, often we were hungry and found ourselves braced for dinner at 7:30pm sharp like all the other guests. On the app, website and in person they also said there would be a BBQ / available at the Breeze beach bar but there was no food available which compounded our disappointment with the food.
Response from Property: Dear Eseans, We would like to thank you for taking your time and sharing your valuable comments with us. In order to achieve the best satisfaction of our guests we value opinions like yours that will help us improve on a daily basis. Our aim is to deliver unforgettable experiences and with feedbacks like yours we are able to work on those details that at the end of the day will make the difference. Best regards, Sol Tropikal Team