The room was nice and spacious. We went here in the winter and the heater worked well and it stayed pretty warm. It had everything we needed here and you can request things and services through there website (for free). The hotel also had a sauna and fitness to use for free. We only used the sauna and it was really relaxing. The only downside was that the location wasn’t that optimal for the places we wanted to visit.
Overall, it was excellent. The hotel has many rooms, and the rooms themselves are very spacious. Housekeeping cleans daily. There's a restaurant on the first floor with good food, making it definitely worth a stay. It's also very close to the Cologne Exhibition Centre, with a subway station right outside the hotel that gets you there in just 3 stops. Getting to Cologne Central Station is also super convenient, as there's a direct bus right in front of the hotel!
Quite disappointed with the stay. We paid extra for the Kind Aqua Deluxe room because of the room photo showing the window with arcs, but we were assigned the normal window view. By cancelling the housekeeping, you were only given 1 cocktail per room, instead of other hotel chains where 2 drinks were given. The hotel has already save housekeeping cost, but only one drink were given as they hope the 2nd guest will spend on the drink. It will be more hospitable if 2 drinks were given or based on number of guest.