Silver Collection Hotel

I have stayed at this hotel on two separate occasions, and the accommodations are excellent. The keyless access is convenient, however, the checking in instructions are not clear enough about needing to place your phone’s screen directly on the lock in order to gain access to the room. During my second visit, the Wi-Fi password was not posted by the TV, so I needed to call the service line, and had no issues reaching someone (I have found that it is more helpful to call as opposed to using Ivy, as the bot does not always respond). The hotel rooms have a laminated graphic card showing where the Clubhouse is located, (which is a 10-12 minute walk away from the hotel), but the graphic itself is not clear about how to access the Clubhouse, which is located in a fenced, residential area of the property. Upon my arrival, I was able to run into the property after a resident exited in their car, which allowed for the gates to open. Upon exiting the Clubhouse, I discovered that there were areas along the fence where you can open the gate to enter and exit as a pedestrian. Again, instructions about accessing the property as opposed to just where it is located should be clearly provided to hotel guests. Finally, and importantly, the OpenKey app allows access into the Clubhouse, but it does not provide access to the gym, which has its own sensor lock for residents only. There was only one person in the gym who luckily let me in, but I cannot rely on gym access for future stays.

The Silver Collection Hotel is comfortable and spacious. My only concern is the digital key. Takes a bit long to unlock the room door.

Had issues getting into room due to tge contactless method. The front door of hotel was not a problem, but apparently room locks “fall asleep” and are a little more difficult to connect to your phone. Contacting an actual person was a bit frustrating, but eventually I got someone and she walked me through “sleeping “ lock issue. The virtual assistant Ivy was non-responsive.

We have stayed at this hotel many times. It is always spotless, spacious and a good value for your money.

The balcony is a great addition and sets it apart from other hotels in the area!

Automated check-in, saw nearly no one during stay. Eerily quiet, flashbacks to The Shining. Convenient to restaurants, grocery stores, highway.

I can’t fathom why this location has anything less than perfect reviews as it is amazing & offers amenities like no other hotel in this area can come close to. The shared clubhouse on campus was a nice surprise & did not disappoint. I loved that it’s not manned & crowded as it feels more like a private residence than a busy hotel. Everything was just as explained in the details you’re given prior to booking so I had no issues with check in or the virtual assistance that was offered, if needed. I am already booking my next business trip back & look forward to the next stay here!

I did not like the fact that we had to walk to a different location for the complimentary breakfast; there was no signage for directions to the Clubhouse and no way to get into the gated area except for watching for departing cars and slipping through the gate!

Everything was great, however, the trash can under the kitchen sink had left trash in it from prior guest.