Explore 4-Star Hotels in Lille

We really enjoyed our stay, great location and Céline was so friendly and kind. The room is very comfortable, relaxing, well laid out and very clean. The breakfasts were wonderful each day and she found some great vegan options for me. The hot tub is a unique addition too. We’d definitely recommend! :)

Εξαιρετικό ξενοδοχείο,πολύ φιλικό,ευγενικό κ πρόσχαρο προσωπικό,πάντα διαθέσιμοι να μας εξυπηρετήσουν!Το συνιστώ ανεπιφύλακτα,δίπλα στην κεντρική πλατεία της Lille!

Hotel is conveniently located beside Lille Europe station and 10 min walk away from the city centre. There's a huge Carrefour located in Westfield EuraLille. Room was spacious and contemporary. Breakfast buffet spread was limited compared to other Novotel hotels.

The location is good, but the hygiene is not very good. There were mosquitoes as soon as we entered the room, and we also found spiders later😢The bathroom design is very strange, there is no bath screen or shower curtain to separate dry and wet areas. I have booked many hotels on the trip.com platform, and this is the one with the worst experience. In addition, two hotel platforms in a row did not notify the hotel of opening a sofa bed according to the reservation remark. The hotel was not prepared at all. Fortunately, the hotel acted quickly and only delayed about 15 minutes. It may seem like a small matter, but the experience is real. Difference.

Unfortunately, the information on trip isn't entirely accurate. According to the photos, there should be a bathtub. Unfortunately, this wasn't the case. Furthermore, the room was in need of some maintenance. For example, the extractor fan in the bathroom wasn't working and the shower head was broken. Regarding service, we didn't receive any clean towels after the first day, even though the old ones were just lying on the floor. Breakfast was fine, but nothing special. However, the location is perfect. Very close to the city center. We actually expected more, even though it wasn't bad. We give it a 7.

We were assigned an accessible junior suite though we didn't request an accessible room.. The bathroom was half finished and the wiring was not completed with the switches for the separate toilet and bath located in the doorway. There were signs pasted on the door to the toilet and the door to the shower stating that the hotel offered its apologies for the inconvenience! There was a workman's support pole found under the sinks which had to be removed by the technician when we complained. There was not a single hook, clothes stand, towel rack or rail anywhere in the bathroom, toilet or room. The hotel staff explained that they would send a technician a second time to drill hooks in the bathroom, we didn't bother since we were staying only 2 nights and didn't want the dust. The shower glass in the shower stall could not contain water within the stall and the floor became wet after we showered. Location wise the hotel is perfect and the staff were polite. Breakfast was a mix of hot cooked food and the usual cold cuts, cheeses, breads, yoghurt, fruits and juices. The breakfast room changes to a bar at night which serves affordable and nice cocktails.

This was the second time i booked the hotel. The first time was lovely staying. However , this time is terrible. You can't believe when you enter the room that box tissue and lady bags were running out. And I requested a sofa bed for my son. But they gave me the baby cot. Luckily, the staff came and took away the cot and open the sofa bed for me. But I needed to make the bed and put the blanket cover for myself.i thought i was working in the hotel. Obviously , the room was cleaned roughly. Hotel needs to ensure the staffs to clean every room seriously and make sure to refill enough tissue in the room. You can have a look at the photos. the telephone. Super ..dirty with yellowish tea stain... and the toilet... thousands years limescale sticking on the toilet bowl. Sigh... The air con was super weak. Pls fix it. We slept with sweat for the whole night. When we opened the sofa bed, we found the lice jumped out. All legs and feet felt itchy immediately. Pls make a timetable to steam the furniture and do pest control. Good points : good location and yummy breakfast

The hotel is very comfortable and comfortable. Negative points: Staff present in the evening not very pleasant, no cart in the room, unchanged breakfast and cheap for the price of ”19€50”. The shower ceiling was broken and very open as you can see on the photo. But largely it's good for one night or two no more.

Ideal location to visit the city, near a covered parking. Very friendly staff, helpful. Beautiful, pleasant room.