For staff I would have choose worst , however dinner lady was very kind and polite. From the moment I enter hotel reception had attitude issues, did not wanted to provide my email, why you don’t question customer, that’s none of your concern. We are in 2023 what’s with the we need your email attitude. To preauthorise my card you only need my card and that’s it, don’t need to ask me why I don’t trust you or whatever. Just move on. In the room right side bedside full of dust so had to clean it ourselves. Overall whole experience ruined by receptionist from the moment of entry.