Ibis Hotel (Taiyuan Qinxian Street Maoye) Reviews

Response from Property: Dear guest: Thank you for taking your precious time to share your experience. I am very sorry that I could not give you a perfect check-in experience. We are also in compliance with the requirements of the local community. Due to the epidemic, foreign friends are temporarily unable to check in. We did not discriminate against you. We then consulted the community and reported that you are a foreign friend who has lived in China for a long time. Although we are committed to providing customers with a good accommodation experience, it is obvious that there are still deficiencies in our services. We cannot satisfy you. Thank you again for your sincere comment. We sincerely hope you can see our changes next time you stay.

Response from Property: Thank you for your comments and recognition. Xiaoyi is deeply ashamed that the epidemic has not brought you your expected service this time. I hope you are willing to give Xiaoyi a chance. Xiaoyi will prove your choice with practical actions. I hope you can have a better experience next time.

Response from Property: Dear customer, thank you for choosing to stay at Ibis Qinxian Street Maoye Hotel. We deeply sympathize with the situation you said, but at the same time, the hotel strictly follows the Huazhu Group's standard procedures to disinfect and clean the rooms one by one, and clothe and disinfect the rooms. The laundry detergent has also been inspected by relevant market depar**ents and is a regular contract cleaner with the Huazhu platform. As for the issue you mentioned about not changing the bedding, we have sent the room cleaning monitoring records to the Ctrip platform. If it can be proven that the problem is caused by the hotel , we will be responsible to the end. If your review has had a negative impact on the hotel due to simple suspicion of hotel problems, we will also take relevant legal measures to protect your rights. At the same time, I wish you a happy life and good health!