Lihua Grand Hotel

I came to Lihua Hotel on a business trip, and I was first-class. The most praiseworthy thing is the service. The service is really good in a five-star hotel. It can be seen that the hotel is very attentive. The room is large and the facilities and equipment are complete. The message written by the waiter is also very warm. I like the hotel's breakfast Jinwei Restaurant, a popular check-in meal. There will be a lot of people in the morning, and the price is very affordable. I recommend everyone to taste it. When checking in, Zhao Xia, the sales manager of the marketing department, notified me in advance and arranged the room. The hotel information introduced by Xuwei, the front desk who checked in, was very comprehensive, and any questions were answered in time. He also recommended Jinwei Restaurant to me. Song Rui, the customer relations specialist, took me to the room, introduced the facilities and equipment in the room, and helped me order snacks as I wanted. He was very enthusiastic. When checking out, Zhao Wenfang at the front desk helped to handle it. It was very thoughtful and asked about the feeling of staying. It is a hotel worth recommending.

Facilities: I didn't expect a hotel that opened in 21 years to be so old-fashioned. This was something I never expected before booking. The wooden decoration style of the 90s was filled with the smell of cigarettes, but it can be seen that the hotel is trying to make up for it, with heated clothes drying racks, various disinfectant paper towels, mouthwash, disposable large bath towels, styling water, laundry detergent, humidifiers, air purifiers, multi-hole power strips... Full of details Hygiene: There is dust on the mirror, and it still feels not so clean because it is old Service: This needs to be praised. It can be seen that the hotel is trying its best to remedy the hardware problems with service. It will call to confirm check-in two days in advance to help upgrade the room and arrange airport pick-up. After check-in, it will give fruit, children's toiletries and slippers. Special praise for the children's toiletries with children's cosmetics logo, so all the products can be used with confidence. It is praised in particular. Help add tea, water and drinks, send small gifts, introduce food, lay placemats, and take the initiative to send children's tableware. There are many kinds of food and good taste. The service is in place and smiling. It is really worthy of praise! This makes people particularly recognize and even want to ignore the hardware problems of the room! The above is my personal true feelings and evaluation

Lihua Hotel is the best five-star hotel I have stayed in in recent years, no doubt about it! So I sincerely make an objective evaluation: 1. The price-performance ratio is very high, and the price is reasonable compared with other hotels of the same level in the same city. 2. The hotel has been constantly updated, and the hotel lobby is very grand with six elevators. 3. The hotel management team attaches great importance to service quality and creates a living environment for travelers. 4. The customer service department launched the "Enjoy Your Heart" service, which is considerate and provides six kinds of snacks or services every day (Figure 8). 5. The breakfast restaurant has a lot of quality, good taste, and first-class service. I would like to specially praise Brother Wang Chuangping. Seeing that I was holding a child, he took the initiative to serve me and sent the food to my seat. He also patiently introduced various snacks and recommended Lihua Tou Nao.

The room and the corridor are very spacious, the toiletries and supporting facilities in the room are also very complete, the housekeeper is also very considerate, the manager Zhang Yaru is very considerate, if I didn't have breakfast, she would remind me if I need food delivered to the room, all aspects of the hotel, from the guard at the booth to the lobby reception to the front desk are very professional.

The service is really great. I would like to praise the hotel sales manager Zhao Xia. She contacted me before I checked in and asked about my needs and met them one by one. The service of the whole hotel is very online, friendly and warm. The service staff of the breakfast in the VIP building on the second floor is also very good. A young man named Gao, whose full name I forgot, was very enthusiastic. He also taught me how to eat brains. The introduction was very detailed. I learned pastry. I hope I remembered the name correctly. I will stay here again when I go to Taiyuan.

We arrived very late and upgraded our room for free. We scanned the QR code in the room and got free snacks, which was very considerate. The next morning before we left, Manager Zhao Jun helped us pre-order meals and reserved seats in the hotel restaurant. We came back late and they even covered the dishes with insulation covers (Manager Zhao helped to keep an eye on them). Manager Zhao and Miss Fu Yue also helped coordinate the airport drop-off time. The driver, Mr. Li, drove very steadily. The hotel service was very considerate and warm, and it was a very good experience. I will stay here again next time.