Guest User
December 30, 2023
The hotel is terrible, it was the worst experience in Tbilisi !!! The service is low, the staff is unhelpful, rude, doesn't know how to do their job. We wait for hours to check-in, although guests came after us and were checked-in before us, we still continued to wait, the employees constantly come up with a reason to refuse us! We made a huge mistake by deciding to stay in this hotel: also no cleanliness, the hotel is so dirty, even when we ask the staff to bring something, they say we’ll bring it later, not attentive workers at all!!! Our impression of this hotel is disgusting, it's impossible to call it a hotel at all,all the reviews on booking're good, we were recommended this hotel, but the reality is completely different, don't even think about booking this hotel if you don’t want to ruin your holiday, we came for the New Year to celebrate the holiday, but we got nothing but nerves!