Guest User
June 1, 2024
I booked our visit because the old Spa Hotel came up on an email, newly renovated and part of a group of hotels I’ve used before. It was even more special because there were so many photographs of ‘old’ Ripon on the walls. Check in was easy. We’d arrived early and my GF husband was delighted that he could have a delicious cranberry and chocolate flapjack with his coffee. He was also given a complete GF menu too. His food choice really was superb and his steak on our 2nd evening was superb despite the chef having a large party to cater for at the same time. My meals were really tasty too but the steak he had was probably one of the best he’s had in a long time. Our room was very clean with a very comfortable bed. Our bathroom was bright, light, very clean & spacious with two strong showers and a bath. The room was quite warm for me so I used the large table fan which was part of our room. All the windows opened so it was easy to regulate the overall temperature. What really impressed me was the hotel staff. They were very much a supportive team. On our first evening there was a new member of staff starting work in the bar - she was being taught about drinks, techniques for pulling different beers, cocktail making etc and the staff advising her were calm, informative, modelling how to do things but letting her learn and experiencing her job by doing it all herself. Every member of staff was a good role model. I observed a similar attitude from everyone at The Ripon In. the following evening when a situation could easily have been handled in a different way but every member of staff dealing with this issue was efficient, polite and calm. It was unusual to see a complete hotel staff from the manager to the kitchen staff to the cleaning staff all so friendly and clearly proud of working together. Well done to you all the Ripon Inn. You made our stay memorable.