Guest User
May 9, 2024
I am a book lover myself, and came to stay here for 2 nights in March a week before Easter, mainly for the library theme and book selection. The hotel itself, the book lounge, and the book libraries on each floor was all very very good. However, upon my checking in, it was obvious that the male receptionist on the left pay more attention to Caucasian guests rather than me (an Asian solo female traveller). I had the impression they just wanted to get rid of me asap, and then served the Caucasian guests behind me.
During the whole of my check in process, no one mentioned anything about the special libraries on each floor, no one told me about the free beverages offered “at the far end corner for the reception desk”, and definitely no one mentioned anything about he QRcode library tour!!! I stayed for two nights and it was only after the first night (when I read the books inside my room that I knew of ANY of the services I mentioned above). Of course one may say I could read all those on the signage’s provided in the property. But then…
Upon walking into the reception desk the next day, I did hear the same male receptionist explained in great detail (everything I mentioned above)in English to other Caucasian guests.
I like the library premise of the property, the books selections were great, exhibition on the first floor was quite nice, however, I am not sure if I would stay for a second time, knowing how they treated solo female Asian guest whom they assumed was not civilised enough (that was my impression) to deserve a thorough introduction about this lovely bookish hotel from them. Quite disappointed to be frank, especially knowing how much history this hotel has included!!