Mitsui Garden Hotel Ueno - Tokyo

Mitsui Garden Hotel Ueno - Tokyo Reviews

Mitsui Garden Hotel Ueno - Tokyo

3 Chome-19-7 Higashiueno, Tokyo, JapanView Hotel Details
Mitsui Garden Hotel Ueno - Tokyo
Mitsui Garden Hotel Ueno - TokyoMitsui Garden Hotel Ueno - TokyoMitsui Garden Hotel Ueno - Tokyo
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Mitsui Garden Hotel Ueno - Tokyo Guest Reviews

4.4/5
Very Good
532 Reviews
Verified reviews
Location4.5
Amenities4.2
Service4.5
Cleanliness4.5
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All Reviews(532)
Positive reviews(517)
Reviews with photos/video(120)
Easy to get around(56)
Great service(47)
Clean and tidy(35)
Convenient for shopping(17)
Good sound insulation(12)
Would stay again(11)
Many dining options(7)
Close to airport(7)
Negative reviews(15)
Anonymous User
Panda Standard Twin
Stayed in Apr 2024
Friends
3 Reviews
5.0
/5
Outstanding
Posted on Apr 9, 2024
location is convenient room a bit small so if you bring big luggage may have space limit to open it fully clean and tidy The panda floor is unique
Response from Property: Thank you very much for choosing Mitsui Garden Hotel Ueno out of many hotels.We would also like to thank you for your evaluation of our hotel's location near the station.Room sizes range from 18.0m² to 25.0m², so please choose the one that best suits your needs and make a reservation.We will continue to do our best to make your stay comfortable.We look forward to seeing you again.Mitsui Garden Hotel UenoAccommodation Manager
Noxid
Superior Twin Room- Non-Smoking
Stayed in Mar 2024
Family
8 Reviews
5.0
/5
Outstanding
Posted on Apr 2, 2024
Great location, staff are helpful and friendly , newly renovated, big twin rooms. Good for family with kids. Close to Toyota rent a car store
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Ueno.We are very happy to hear that you were satisfied with our hotel's location, staff services, and rooms.We will continue to strive to provide the best service to our customers.Thank you for providing your valuable feedback.All of our staff will provide you with warm hospitality, and we look forward to your next visit.Mitsui Garden Hotel UenoAccommodation Manager
toon_noot
Moderate Double Room - Non-Smoking
Stayed in Nov 2023
Couples
2 Reviews
5.0
/5
Outstanding
Posted on Nov 19, 2023
Situated at a very convenient location (near Ueno station). Room is also spacious for Japan’s standard and clean. Check in and check out process was very fast as it is conducted via the use of machines. We were very lucky to be able to immediately checked into our room prior to the usual check in time as the room was ready. We were very glad about it! Service was quick as well when we requested for additional pillows. The pillows and bed were very comfortable! Will definitely return!
Response from Property: Thank you for having stayed at Mitsui Garden Hotel Ueno.We are glad that you had a comfortable stay.We also thank you for your cooperation with the check-in procedures at the self-service check-in machine.We will do our best to provide a comfortable and safe environment next time.We look forward to seeing you again.Mitsui Garden Hotel UenoAccommodation Manager
Guest User
Panda Moderate Double Room - Non-Smoking
Stayed in Nov 2023
Couples
1 Reviews
4.7
/5
Amazing
Posted on Nov 13, 2023
Panda themed hotel in a very convenient location in Ueno. It is just a few minutes away by foot to the subway lines, and it is a great place as your final hotel in Japan since the Keisei Ueno station (Skyliner to Narita) is nearby as well. Check-in was easy using a self-service kiosk with the guidance of staff. We were also given a panda themed tote bag which contained stickers and two file folders. In the hallway leading to the hotel rooms there were also edits of famous art pieces with pandas, and in the room, panda sheets, cushions and a huge plush. The hotel was refurbished just a few months back so everything was spotless. Would stay here again.
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Ueno.We would also like to thank you again for taking time out of your busy schedule to write an evaluation of your stay.Our hotel was renovated in July and the Panda Floor was completed accordingly. The Panda Floor is a special floor where you can feel the panda from the moment you get off the elevator. And depending on the plan, you may receive a tote bag or a small stuffed animal as a bonus. We are very pleased that you are pleased with both the room and the plan benefits.We hope you will visit us again when you come to Ueno.We look forward to welcoming you again.Mitsui Garden Hotel Ueno Accommodation Manager
bentamlampun
Panda Moderate Double Room - Non-Smoking
Stayed in Oct 2023
Couples
8 Reviews
4.5
/5
Great
Posted on Oct 27, 2023
It is a great experience to stay at Panda floor. Overall is good except the breakfast. The restaurant is very small space is not enough. If it opens at 6:30am is perfect. I recommend this hotel.
6/8
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Ueno's Panda Room.We are very happy that you were able to make wonderful memories.However, the restaurant is used by many customers and space is limited, so we apologize for any inconvenience this may cause.Although we cannot change the size of the store, we would like to consider revising the flow lines so that customers can spend their time comfortably.Thank you for your valuable feedback.We look forward to your continued patronage of our hotel.All the staff are looking forward to seeing you again.Mitsui Garden Hotel UenoAccommodation Manager
Jayelle Chng
Superior Queen Room - Non-Smoking
Stayed in Apr 2024
Couples
7 Reviews
5.0
/5
Outstanding
Posted on Apr 25, 2024
Conveniently located right opposite the main station of Ueno. Also 2 minutes away from the nearest station entrance to Ueno station. Stayed here on our last 2 nights, as it was very convenient to get to the airport railway at ueno station. Ueno line is super convenient and can get to wherever you need to go. The check in process at the hotel was very fast and smooth. Service was extra awesome too. Would definitely choose to stay with Mitsui again on my next trip. The room good size, and can open all 3 of my large luggage without an issue.
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Ueno. We are very happy to hear that you were satisfied with your stay. As our customers have said, our hotel is conveniently located for access to Ueno Station and Narita Airport, so we hope that you will choose our hotel next time when you enjoy sightseeing in Tokyo.We would also like to thank you for your compliments regarding the hotel staff's response. The words we receive from our customers are the greatest source of encouragement for us. We will continue to strive to satisfy our customers based on the opinions we receive from our customers.We will continue to strive to improve our services so that you will be more satisfied. I look forward to meeting again.Mitsui Garden Hotel UenoAccommodation Manager
LauDesmond
Moderate Queen Room - Non-Smoking
Stayed in Apr 2024
Family
4 Reviews
4.2
/5
Very Good
Posted on Apr 13, 2024
Breakfast is fine, the staff are very nice and helpful. There is NO parking area at the hotel, but they find and reserve a parking space near the hotel for me, 9 minutes on foot, at Yen 6000 for 3 days (72 hours), a very reasonable price in Tokyo. Will stay at this hotel if going to Tokyo again
Response from Property: Thank you for your positive review! We are delighted to hear that you enjoyed our breakfast and found our staff to be very nice and helpful. Our hotel has a partnership with Ueno Parking Center, and we can give out coupons. If you would like to use the parking lot during your next stay, please feel free to let our staff know.We look forward to seeing you again.Mitsui Garden Hotel UenoAccommodation Manager
DIVINA GRACIA
Moderate Double Room - Non-Smoking
Stayed in Mar 2024
Family
4 Reviews
2.2
/5
Posted on Mar 29, 2024
The pillow & bed are not comfortable. The pillow have beads which does not reaaly make it comfortable. The AC nis only able able to cool down people sitting directly on it but hot when in bed.
Response from Property: Thank you very much for using Mitsui Garden Hotel Ueno.Also we appreciate you taking the time to write a review.We apologize for any inconvenience caused during your stay.The same pillows are used in all rooms. Although the number is limited, we also have pillows with a buckwheat pattern, so please try them next time you are available.We apologize for the inconvenience, as the air conditioner in your room cannot be adjusted for its wind direction, etc. We appreciate your understanding as it is possible to adjust the temperature and air volume.We apologize for the inconvenience, but we look forward to your next visit.Mitsui Garden Hotel UenoAccommodation Manager
Pattama Unnwongse
Superior Twin Room- Non-Smoking
Stayed in Feb 2024
Friends
1 Reviews
5.0
/5
Outstanding
Posted on Feb 26, 2024
Best location where close to both if JR station, Keisei from airport & also other transportation. In terms of service, staffs & room is good cor visiting again.
Response from Property: Thank you very much for having stayed with us and taking the time to share your feedback.We are happy to hear that you were satisfied with our hotel and staff.The warm words from our customers are an encouragement to our staff.We will continue to do our best to make our guests feel comfortable.Looking forward to seeing you again.Mitsui Garden Hotel UenoAccommodation Manager
PO YIN
Moderate Twin Room - Non-Smoking
Stayed in Feb 2024
Friends
2 Reviews
4.5
/5
Great
Posted on Feb 24, 2024
Good location, helpful and friendly staff, room size is good enough. Good choice if you stay at Ueno.
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Ueno.Also we appreciate you taking the time to write a review.We are very happy to receive your compliments of location and our staff.There are rooms which you see the Ueno Station in our hotel and rooms which you see the Sky Tree too.We will continue to strive to provide better service.If you have a oppotunity to come to Japan, please stay the Sky Tree View Room.We are looking forward to seeing you again.Mitsui Garden Hotel UenoAccommodation Manager
David
Moderate Double Room - Non-Smoking
Stayed in Feb 2024
Family
1 Reviews
4.5
/5
Great
Posted on Apr 9, 2024
Extremely close to JR station, staff are nice and helpful. The room is clean and tidy, a good experience.
Response from Property: Thank you very much for choosing Mitsui Garden Hotel Ueno out of many hotels.We are relieved to see that you enjoyed your stay with us based on the feedback from our guests.In particular, we would like to thank you for your compliments regarding our staff.As a hotel staff member, we are very honored to receive your compliments.All of our staff will continue to work hard to become a hotel that is loved by everyone.We look forward to seeing you again.Mitsui Garden Hotel UenoAccommodation Manager
Guest User
Moderate Double Room - Non-Smoking
Stayed in Feb 2024
Couples
3 Reviews
3.7
/5
Posted on Mar 10, 2024
Excellent location, clean and quiet hotel. Easy to check-in/out with auto check-in/out machine.
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Ueno.We are very happy to hear that you were satisfied with our hotel's location and the smooth check-in machine.We will continue to strive to provide the best service to our customers.Thank you for providing your valuable feedback.We look forward to your next visit with our warm hospitality.Mitsui Garden Hotel UenoAccommodation Manager
Guest User
Moderate Double Room - Non-Smoking
Stayed in Oct 2023
Couples
1 Reviews
5.0
/5
Outstanding
Posted on Nov 15, 2023
Small but cozy. The area is super livable and convenient
Response from Property: Thank you very much for using Mitsui Garden Hotel Ueno.Also, thank you very much for writing a review.The hotel is just a 1-minute walk from Exit 1 of the Tokyo Metro Ginza Line and Hibiya Line, and a 3-minute walk from JR Ueno Station. There are various restaurants nearby, as well as sightseeing spots such as Ameyayokocho and Ueno Zoo. It's a very convenient place to buy souvenirs.If you ever come to Ueno, be sure to take a walk and find some new shops.We offer a variety of room types to suit your needs, from 18 square meter moderate double rooms to 25 square meter superior twin rooms. Please consider us the next time you stay.Thank you for your valuable feedback after your stay.looking forward to seeing you coming again.Mitsui Garden Hotel UenoAccommodation facility manager
Danny
Moderate Double Room - Non-Smoking
Stayed in Jan 2024
Friends
2 Reviews
5.0
/5
Outstanding
Posted on Jan 15, 2024
Located just right beside Ueno station, it’s very convenient. Hotel is clean and essential facilities available are provided. Hotel staffs are very polite and helpful.
Response from Property: Thank you very much for staying at Mitsui Garden Hotel Ueno.We would also like to thank you for taking your valuable time to write a review.We are very happy to see that you enjoyed your stay with us.Our hotel is located near Ueno Station, making it convenient for sightseeing and business as it can be accessed by multiple lines including the JR line, Keisei line, and Tokyo Metro line.We are also honored to receive your words of praise for our staff. The warm words from our customers are an encouragement to our staff.We will continue to strive to provide a comfortable stay for our customers.We look forward to welcoming you back on your next stay.Mitsui Garden Hotel UenoAccommodation Manager
Guest User
Superior Double Room - Non-Smoking
Stayed in Jan 2024
Couples
2 Reviews
4.2
/5
Very Good
Posted on Mar 4, 2024
very close to train station. also a lot of shops and restaurants nearby. will go back again in the future
Response from Property: Thank you for staying at Mitsui Garden Hotel Ueno.We would like to thank you again for taking the time to share your feedback with us. We truly appreciate your kind words about our convenient location near the train station, as well as the abundance of shops and restaurants in the area. It is always a pleasure to hear that your enjoyed their stay. We will continue to strive for your satisfaction. We look forward to welcoming you to our next stay.Mitsui Garden Hotel UenoAccommodation Manager