Sakura Cross Hotel Shinjuku East Annex

Exceeded our expectations. The service is so heartwarming like you’re in the comforts of your own home. The ambience is homey. The room is super extraordinary. Spacious, Very Clean & Sanitized. The bath is super neat & super updated. Very impressive interior. So worth the trip. Sakura Cross Hotel is quality & value for money. Complete with amenities. Within walking distance from Higashi-Shinjuku Station & Fukutoshin Line to Hachiko & Shibuya Scramble Crossing; Lawson (for your extra essentials) & Tully’s (for a cup of brew & sandwiches). Charming neighborhood & very accessible. Thank you to Ms. Tam & Rion-San for the impeccable customer service. Really appreciate it. Your client service is royalty.

We love the hotel so much. Near to the train station and convenient store.

This was actually our favorite hotel as a group of 4 during our stay in Japan. It was very cute for the size and absolutely loved the bathroom. My only con with this hotel was the simple mistake of going to the sister location, this was more on me but a good thing to keep in mind to make sure you’re going to the correct one. Other than that I did not love that I never saw 1 single staff member on site and if you needed assistance you would have to whatsapp the emergency number which is fine but response times were lengthy.

We liked having a tatami area to sit and relax, although it would have been nice to have more cushions to sit on. Although we never put the TV on it did get in the way when going up to the tatami area and worried that we might knock it, especially when it wasn't positioned to be viewable from either the bed or the raised area. The light switches were awkward to use and had a really bright blue light right next to the bed and as a side sleeper this was right in my face so did disturb my sleep somewhat. As the hotel is unstaffed don't get pocket wifi or anything delivered to the hotel as they cannot guarantee there will be anybody available to accept it, we realised this too late but were fortunate that the cleaning staff were able to accept our delivery and it was put in our room ready for our arrival but we could have avoided some stress for ourselves by having it delivered to a local collection point instead. Overall we enjoyed our two week stay, the hotel is in a quiet area close to amenities at East Side Square and Higashi-Shinjuku station for easy access to the Fukutoshin and Oedo lines.

It was difficult to contact the staff as most of the time they don't answer the phone and there is no staff physically located at the hotel. If you have an issue, it's difficult to resolve. We were stuck with losing a night's sleep because of a load party in the room next door. We were unable to get any assistance from the hotel until the next day when the party people were asked to leave. By that time, we had already decided to leave the hotel because they could not control their guests.

Nice property clean room great for families!