Guest User
September 18, 2023
The hotel has a good location in the center of Venice and nice rooms, but their service is terrible. The ** at the front desk didn't try to help us with toothbrushes because he didn't seem to want to answer calls from any room for help. The hotel staff is more interested in when you leave and calls at 12 noon to tell you that if you don't see you in 10 minutes, you will be charged for an extra night. Bad attitude, no courtesy, repeated threats, and tough hanging up. I think they are not trying to run a 4 star hotel, but the largest prison in Venice. The funny thing is that the front desk staff is very eager to tell you what the law is, but he himself doesn't know much. Overall, good hardware facilities, bad service. If you are angry today and want to find someone to quarrel, this hotel is a good choice for you
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