Steve
February 20, 2024
We had booked a Queen Heritage room with a view, 8 months before our stay, which was confirmed at reception. Upon checkin, we were taken to a tiny, dingy and dirty room with no window, no clothes storage and was NOT what we had booked & paid for. We complained and were finaly moved to a Queen Heritage room. This room was great but had no fly screens on the windows, and with large spiders and insects everywhere along with possums walking around under the windows at night, we had to keep them closed at all times. No air con in any of their rooms, so very hot in summer. We also found the constant need to call for a shuttle bus to take us to the car park, breakfast dinning, and every other part of the Q Station annoying, sometimes having to wait 15-20. The property is VERY steep, and walkin to the various parts on the station was really hard work. We think they need to have all the rooms air conditioned. They say it is not inline with the original historic theme of the buildings, BUT, they have oil heaters, LED lighting, cieling fans and hot water systems, so their argument is moot. Would we stay there again, no, unfortunately.