It was a very bad experience. This was the first time I encountered such an outrageous thing when I stayed at Ctrip Gold Diamond. I stayed there for two days. Here are the outrageous things I encountered during my stay:
1. At the beginning, the hotel arranged room 1408, which had a big problem with hygiene. There were fallen leaves in the toilet, dirt in the sink, and hair on the basin. Didn't the hotel check it? Such obvious hygiene problems were not seen?
2. 1408 had hygiene problems and asked to change rooms. The hotel arranged a room at the end of the first floor on the tenth floor. Because of the hotel's hygiene problems, the room was changed to the end of the first room (a room with a worse location). I felt that the hotel was very disrespectful to us. We waited for more than ten minutes for someone to come to change rooms.
3. After calling Ctrip to request a room change, I was re-arranged to room 2202. It was said that it was upgraded from a superior double to a deluxe double. To be honest, I didn't see any upgrade. When I was taking a shower, I found that there was a problem with the drainage in the shower room of the bathroom in the room. After calling to report it, the maintenance master came half an hour later and took away the two metal covers on the drain. But when I was taking a shower, I found that the sewer was still blocked after running the water for a few minutes, and the drainage was very slow.
4. We came back the next day and found that we couldn't swipe the room card. We suspected that the hotel made a mistake in making the room card. We called the hotel front desk and asked us to go down and get it. We were asked to pay for the hotel's mistake? After repeated requests, they agreed to send us a new room card. After entering the room, we found that there was no small gift promised to us the night before. Was this the gift we were given? After reporting to Ctrip, the manager came with the gift half an hour later.
5. After washing my hair, I sat on the bed and blew my hair. Ten minutes later, I found a small rash on my knees and it was very itchy. I recalled that my ankles, which were exposed outside my long-sleeved and long-pants pajamas and directly in contact with the bedding, were also itchy the night before. I even woke up at two in the morning because of the itch and took anti-allergic medicine. At ten o'clock, when the gift was given, they called to change the bedding, and the front desk said yes. But no one came until 11:40. We called the front desk again, and they started to say that the bedding was new, and their words were all rejections. So our call at ten o'clock was in vain? Do we have to speak in a very strong tone to get a response? About ten minutes after we asked for someone to change the bedding within five minutes, someone came to change it. And the work was very unskilled, and it took a quarter of an hour to change it. In the end, we went to bed wearing long-sleeved pajamas and socks. We think that the room has not been occupied for too long, and the bedding has been laid for too long, so there are a lot of dust mites and other dirty things on it.
6. There are constant problems with various facilities in the hotel. It's May, and the highest temperature in Weifang during the day is 26 degrees. The air conditioner in the room is not cold. When I go out during the day, the room is very hot, and the temperature in the corridor is much lower than the room. It's noisy when the window is opened at night, and it's stuffy when the window is closed. We think the hot and cold bath water is a small problem. There are only three elevators on the 26th floor. Reserve 5-10 minutes to wait for the elevator on holidays. One wait is silent.
7. Obviously, the hotel's reception capacity cannot cope with holidays like May Day. For example, I had breakfast in the restaurant at around 9 o'clock in the morning on May 2. The hotel's replenishment speed could not keep up with the consumption speed, and basically relied on grabbing. On the evening of May 2, there was only one uncle on duty in the housekeeping depar**ent, and there were only two people at the front desk. I learned from the conversation with the front desk that there were more than 10 to 20 rooms that needed to have their bedding replaced that night. What kind of store is this when there is no reception capacity and there are common problems in the rooms? The response time is very slow and it is impossible to meet the requirements of the guests in time. Every time there is a problem, they say sorry. I heard too many sorrys in two days, and the handling was slow and immature every time. How can it still be rated 4 diamonds?
The above situation has been complained to Ctrip, InterContinental Group, and Weifang 12345.
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