Hampton by Hilton Wuhan Qingnian Road

Hampton by Hilton Wuhan Qingnian Road Reviews

Hampton by Hilton Wuhan Qingnian Road

299 Qingnian Road, Wuhan, ChinaView Hotel Details
Hampton by Hilton Wuhan Qingnian Road
Hampton by Hilton Wuhan Qingnian RoadHampton by Hilton Wuhan Qingnian RoadHampton by Hilton Wuhan Qingnian Road
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Hampton by Hilton Wuhan Qingnian Road Guest Reviews

4.8/5
Amazing
1917 review
Verified reviews
Location4.8
Amenities4.7
Service4.8
Cleanliness4.8
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All Reviews(1917)
Positive reviews(1891)
Reviews with photos/video(552)
Delicious breakfast(347)
Friendly front desk staff(308)
Easy to get around(257)
Would stay again(112)
Close to metro(86)
Convenient for shopping(85)
Awesome gym(22)
Delicious buffet(21)
Negative reviews(26)
Paul @egoist
Superior Room (2 beds)
Stayed in Mar 2024
Business travellers
29 review
3.5/5
Posted on Apr 2, 2024
Is amazing to have ahuge pillar right in between the window.. the water pressure in the shower is low. Their room rate is high among the Hilton or similar standard hotels.
Anonymous User
Superior Room (2 beds)
Stayed in Mar 2024
Business travellers
6 review
4.7/5
Amazing
Posted on Mar 27, 2024
This is a neat, stylish and clean hotel. The bedding is very comfortable. The hotel is nearby a shooping mall, 天街,which is convenient for the traveler to have meals. It takes few minutes to access the metro station.
Response from Property: Dear customer, hello! I am your online butler "Huan Xiaopeng. Thank you very much for your recognition and encouragement of our work. Hilton Hampton Hotel aims to provide guests with comfort and satisfaction. We have been working hard and never give up. Huan Xiaopeng's switchboard is online 24 hours a day to serve you. If you have any questions, you are welcome to call the hotel switchboard for consultation at any time! ---- Warm-hearted Huan Xiaopeng
LT
Cozy Double Room
Stayed in Nov 2023
Couples
11 review
3.2/5
Posted on Nov 5, 2023
It was my second time staying in this hotel but it is far disappointed on the service this time. Location-wise the hotel is good, room and facilities conditions are still in good shape, its 5min walking distance to Fanhu metro station and there is also the Paradise Mall next to Fanhu station. There are some shops, bar and club underneath the hotel open air mall. The service was poor this time, we checked in at 2pm without heavy traffic at front desk, as we staying for 3 nights so requested for a higher floor, staff told me no ordinary room available at higher floor but one available with a pillar inside the room, but since the room was dark after seeing then I requested to change to another one, then I was arrange to one with strong cigarette odor, at the end only until the 3rd room would be good but its already almost 4pm, I just wonder why the room couldn't provided at first place. The second incidence was about DND, we for sure pushed the DND button before we left and came back the DND was deactivated and the room was cleaned up, we felt it was ridiculous as we didn't lock up anything in our room, and there isn't any safe inside the room. Luckily the 2nd night Overall the hotel hardware is good at this point but hope the staff could be trained up to handle situations. For instance, when I called and said the room has strong cigarettes odor and would like to change the room, the front desk lady insisted to ask clean lady come up and handle, I was thinking how the cleaner could handle the situation? then clean lady came up and saying to open window and door....I was speechless and call to front desk again before the guy who helped me checked in answered and ensure next room (3rd room) would be good.
Response from Property: Dear guest, hello! I am your online personal butler "Huan Xiaopeng". Thank you for taking the time to review Hampton by Hilton Wuhan Qingnian Road. As the beacon brand of mid-to-high-end business hotel chains, Hampton by Hilton has always been adhering to the hospitality philosophy of service first and quality king. Thank you very much for your valuable opinions on the hotel. The hotel is like a growing child, only you Only after you have given your opinion will the hotel know where the shortcomings are. Since the hotel has been heavily booked recently, there may not be many room types to choose from when checking in, which has brought you a bad experience. We are deeply sorry that we have strengthened our efforts. Regarding employee training, we attach great importance to your feedback and actively solve it. Please continue to pay attention to and inspect Hampton by Hilton Wuhan Qingnian Road. We will definitely make corrections actively. I believe that with your attention, the hotel will be better. Good------Huan Xiaopeng who actively corrects himself
Cherrie Angeles ( The Philippines )
Cozy Double Room
Stayed in Dec 2023
Friends
33 review
5.0/5
Outstanding
Posted on Jan 5, 2024
The place is very good.. 👍 It’s near in the paradise mall and subway station . 🚉 100 percent recommended..
Guest User
Superior Double Room
Stayed in Dec 2023
Friends
2 review
4.5/5
Great
Posted on Dec 20, 2023
Location is quite nice. Although there was several things which decreased our experience of staying at this place: there was no soap in the room; breakfast is sooo mediocre Overall not bad
Guest User
Cozy Room (2 beds)
Stayed in Apr 2023
Family
3 review
4.0/5
Very Good
Posted on Apr 26, 2023
Room was great, very clean, well appointed and very new. The location is also great,close to everything, breakfast was also good. Got upgraded due to Hilton Gold Member, however really no other recognitions. Unfortunately, the service was the let down, reception staff showed no interest, no eye contact, no communication, didn’t tell me where is the restaurant opening hours, inclusions of my room and worst didn’t even tell me where is the lift to get to our room.
Guest User
Cozy Room (2 beds)
Stayed in Oct 2023
Business travellers
1 review
5.0/5
Outstanding
Posted on Oct 16, 2023
Lucky
Response from Property: Thank you for your review. Full marks are our long-standing goal and direction. All supporting facilities are in accordance with Hilton Group's unified standards. Of course, our service at Huan Xiaopeng is also very professional. They are all appointed after rigorous assessment through group training. We look forward to your return. Huan Xiaopeng who works hard
Guest User
Cozy Room (2 beds)
Stayed in Apr 2024
Couples
2 review
5.0/5
Outstanding
Posted on Apr 22, 2024
The location of the hotel is very good, it is very convenient to go anywhere, and there is free parking. The service of Xiao Liu at the front desk is very thoughtful. The things left at the hotel were sent for free. The room was also very quiet, the breakfast was also delicious, and the price was not expensive. Compared with hotels of the same price, it is much more upscale. I strongly recommend staying here
Original TextTranslated by Google
Response from Property: Thank you for your review. Full marks have always been our goal and direction. All supporting facilities are in accordance with the unified standards of the Hilton Group. Our Huan Xiaopeng's service is of course very professional. They are all trained and strictly assessed by the group. We look forward to your return. A hard-working Huan Xiaopeng
Jizhizhibing
Cozy Double Room
Stayed in Apr 2024
Business travellers
14 review
5.0/5
Outstanding
Posted on Apr 17, 2024
The hotel room is clean and sanitary. The front desk is lucky and the service is very good. The breakfast is rich and varied. There is a parking lot at the door, which is very convenient. Fruits are also given in the evening. Recommended
Original TextTranslated by Google
Response from Property: Dear customer, hello! I am your online butler "Huan Xiaopeng. Thank you very much for your recognition and encouragement of our work. We have always advocated the business philosophy of "customer satisfaction is the only criterion for testing our service" and provide perfect service to all guests of Huanpeng. "Gold cups and silver cups are not as good as your reputation, gold medals and silver medals are not as good as your praise", Huan Xiaopeng also looks forward to your visit again! - Huan Xiaopeng who always strives for the first place!
zy1980
Deluxe Queen Room
Stayed in Apr 2024
Business travellers
8 review
5.0/5
Outstanding
Posted on Apr 18, 2024
Good location, convenient transportation, comfortable and sanitary rooms, diverse breakfasts, and the service staff Lucky girl was very enthusiastic and helped to upgrade the room for free, allowing me to continue staying in the original room without having to move around. She was very attentive and thoughtful, and deserves a reward.
Original TextTranslated by Google
Response from Property: Dear customer, hello! I am your online butler "Huan Xiaopeng. Thank you very much for your recognition and encouragement of our work. We have always advocated the business philosophy of "customer satisfaction is the only criterion for testing our service" and provide perfect service to all guests of Huanpeng. "Gold cups and silver cups are not as good as your reputation, gold medals and silver medals are not as good as your praise", Huan Xiaopeng also looks forward to your visit again! - Huan Xiaopeng who always strives for the first place!
Guest User
Cozy Double Room
Stayed in Apr 2024
Solo travellers
29 review
5.0/5
Outstanding
Posted on Apr 14, 2024
I was quite satisfied with my stay. I have stayed here several times. The hotel service is very good. Hedy helped to upgrade the room type. She helped to arrange the room in advance at more than 10 o'clock in the morning. She also considered the guests when she called the front desk. The response was very fast. The weather was hot. I called the front desk and asked for air conditioning. The little girl at the front desk also fought for it. I am very grateful. The hotel staff really considered the guests. Other conveniences of the hotel are also good. The breakfast is diverse. The hotel is equipped with washing machines, dryers and a gym. You can park at the door. There are several shopping malls next to it. It is also very convenient to travel. It is very close to Jianghan Road or Wansong Garden. It is one of the good choices for traveling or business trips in Wuhan. I recommend everyone to experience it!
Original TextTranslated by Google
Response from Property: Dear customer, hello! I am your online butler "Huan Xiaopeng. Thank you very much for your recognition and encouragement of our work. We have always advocated the business philosophy of "customer satisfaction is the only criterion for testing our service" and provide perfect service to all guests of Huanpeng. "Gold cups and silver cups are not as good as your reputation, gold medals and silver medals are not as good as your praise", Huan Xiaopeng also looks forward to your visit again! - Huan Xiaopeng who always strives for the first place!
Anonymous User
Superior Room (2 beds)
Stayed in Apr 2024
Business travellers
3 review
5.0/5
Outstanding
Posted on Apr 14, 2024
The room is quite spacious, the location is good, close to the subway station, the staff is lucky and enthusiastic, answering all kinds of questions about the stay, the breakfast tastes good and rich
Original TextTranslated by Google
Response from Property: Thank you very much for your comment. In ordinary life, there are daily necessities, crowded commuting and the overwhelming pressure of adults. However, in addition to the thorns that pierce the skin, there are also the poems and distant places that make you dream. In any case, if you are tired or annoyed, you can pass by the Hilton Hotel Wuhan Qingnian Road, drink tea and chat. In the wind and rain, we will always wait for you~ ——Waiting for your happy little friend
Guest User
Deluxe 2-bed Room
Stayed in Apr 2024
Family
7 review
5.0/5
Outstanding
Posted on Apr 10, 2024
The hotel staff are very enthusiastic. The front desk lady Mia gave the children a small gift bag when they left, which was very considerate. The hotel environment is also good, the location is very good, the transportation is very convenient, the room hygiene is also very good, clean and tidy, the breakfast is also good, overall I am satisfied
Original TextTranslated by Google
Response from Property: Thank you for your review. Full marks have always been our goal and direction. All supporting facilities are in accordance with the unified standards of the Hilton Group. Our Huan Xiaopeng's service is of course very professional. They are all trained and strictly assessed by the group. We look forward to your return. A hard-working Huan Xiaopeng
maseed
Superior Double Room
Stayed in Apr 2024
Business travellers
22 review
5.0/5
Outstanding
Posted on Apr 10, 2024
The hotel is well decorated and has a good environment. The front desk lady Mia was very considerate when checking in. I liked it overall. The breakfast was delicious and colorful. The room was very clean. I was very satisfied and it is worth recommending. I will stay here again next time if I have the chance.
Original TextTranslated by Google
Response from Property: Thank you for your review. Full marks have always been our goal and direction. All supporting facilities are in accordance with the unified standards of the Hilton Group. Our Huan Xiaopeng's service is of course very professional. They are all trained and strictly assessed by the group. We look forward to your return. A hard-working Huan Xiaopeng
Guest User
Cozy Double Room
Stayed in Apr 2024
Family
1 review
5.0/5
Outstanding
Posted on Apr 6, 2024
The hotel's service was unexpectedly considerate. I chose this hotel for the Qingming Festival. From the moment Xiao Liu answered my call, she communicated with me very patiently. From getting off the train to the hotel, she recommended places to visit near the hotel. I added Xiao Liu's contact information at the end. She gave me a simple guide. She was super considerate. She basically replied to messages in seconds. She upgraded our room for free. She reserved a high floor according to my needs. It was still very quiet. On the last day of our stay, she also helped us to check out late for free. It was super comfortable! Satisfied!
Original TextTranslated by Google
Response from Property: Thank you for your comment! I am glad that you spent a wonderful and pleasant time in the hotel. Thank you for your support. It is your affirmation that gives us the motivation to keep improving and pursuing perfection. Huanpeng people will spare no effort to provide you with personalized, intuitive and rejuvenating quality experience. We will provide each guest with personalized leisure enjoyment with a meticulous service spirit. Looking forward to your next visit! ——Huan Xiaopeng in my heart.