Lavande Hotel (Xiamen Zhongshan Road Pedestrian Street, Zhenhai Road Metro Station)

Lavande Hotel (Xiamen Zhongshan Road Pedestrian Street, Zhenhai Road Metro Station) Reviews

Lavande Hotel (Xiamen Zhongshan Road Pedestrian Street, Zhenhai Road Metro Station)

No.336-360 Zhongshan Road Pedestrian Street, Xiamen, ChinaView Hotel Details
Lavande Hotel (Xiamen Zhongshan Road Pedestrian Street, Zhenhai Road Metro Station)
Lavande Hotel (Xiamen Zhongshan Road Pedestrian Street, Zhenhai Road Metro Station)Lavande Hotel (Xiamen Zhongshan Road Pedestrian Street, Zhenhai Road Metro Station)Lavande Hotel (Xiamen Zhongshan Road Pedestrian Street, Zhenhai Road Metro Station)
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Lavande Hotel (Xiamen Zhongshan Road Pedestrian Street, Zhenhai Road Metro Station) Guest Reviews

4.5/5
Great
2109 review
Verified reviews
Location4.5
Amenities4.5
Service4.6
Cleanliness4.5
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All Reviews(2109)
Positive reviews(1986)
Reviews with photos/video(276)
Easy to get around(240)
Convenient for shopping(231)
Classy environment(176)
Friendly front desk staff(155)
Large rooms(111)
Great location(94)
Many dining options(68)
Comfortable bed(41)
Negative reviews(123)
Dominick
Elegant 2-bed Room
Stayed in Jun 2022
Friends
51 review
4.7/5
Amazing
Posted on Jun 7, 2022
Near shopping mall and a lot of fun
Response from Property: Dear guest, thank you for your reservation and support. The location of the hotel is Zhongshan Road Pedestrian Street, in Chinatown. It is quiet in South China. It is an integrated experience of eating, drinking and playing. 100% tea serving behavior, 100% customer satisfaction service, Xiaoer looks forward to your next visit!
Guest User
Elegant 2-bed Room
Stayed in May 2023
Solo travellers
5 review
5.0/5
Outstanding
Posted on May 5, 2023
niceeee
Anonymous User
Twin Room
Stayed in Mar 2024
Friends
1 review
2.5/5
Posted on Mar 4, 2024
The price was reduced before I checked in, but luckily I made up the difference. There was still some hair on the bed that was neither long nor short and had not been cleaned up; the disposable slippers were worn out as soon as they were taken apart, and even after they were replaced, they were still the same, with sand still stuck to the soles. The toilet upstairs is very big and the sound insulation is very poor. You can still hear the construction outside at night. The lens of the full-length mirror and cabinet door was cracked and was only treated with tape. It was still quite dangerous. The front desk is not open 24 hours a day, so I called four or five times but no one answered. The Lavande here is the worst I've ever tasted. It's only 8:30, everything is gone, and the rest is cold. The aunt sitting here in the hotel has been chatting on the phone loudly while the hands-free toaster is tripping and causing sparks. I watched from a distance for a long time before going over to see the situation. . . After eating, I just entered the room and ran to the toilet without even sitting down. It’s better than Kaiselu
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Response from Property: Dear guest, thank you for your review of the hotel! We deeply regret your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Anonymous User
Family Room (Without window)
Stayed in Feb 2024
Family
2 review
1.0/5
Posted on Feb 2, 2024
Very bad, I really can’t help but complain! On the first night, we arrived as a group of 12 people. We were not informed in advance that we had to prepare the children's ID cards. I asked why we were not notified in advance. The front desk told me that "I may have missed informing you." There were 3 rooms booked for 3 of us. Have you forgotten? There is no parking space in the hotel. There is a charge of 50 for parking in the parking lot next to it. You have to walk for a while to reach the hotel. The hotel's guest room facilities are unbearable, the wash basin is broken, and the shower head is still covered with rubber bands left by previous guests. The cup you use to rinse your mouth is very dirty, so you have to wash it vigorously and then disinfect it with hot water. The room was very small, stuffy and hot. The parent-child room we booked was completely inconvenient for bringing a baby. The double bed room booked by a friend was even worse than the guest house! Very speechless! A negative review is necessary! Don't stay! It was too hot and I had to turn on the fan. The fan was covered in dust and noisy! Didn't sleep all night! The next day, the hotel security guard asked us how we felt. The security guard was very enthusiastic, but we still don’t recommend it!
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We deeply regret your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Guest User
Deluxe Double Room
Stayed in May 2024
Couples
1 review
1.0/5
Posted on May 2, 2024
This is my first time staying in a hotel and getting bad reviews. Avoid the pit! ! ! , strongly avoid pitfalls! Don't stay! ! The room was very smelly. The carpet looked like ***, black and smelly. It was really disgusting and unappetizing. The most important thing is that the room cannot be vacated. Once it is booked, it will not be vacated. Not to mention the outdated room equipment. The window screen was broken and mosquitoes were flying in all night. The curtains hadn't been cleaned for who knows how long, and they were all black and moldy. It was extremely noisy at 7 o'clock in the morning. Don't come here if you're driving. Parking downstairs costs 50 yuan a night, and you're still forced to park. There are no parking lots within a few kilometers. You can only park there and be charged. Those who live there are taken advantage of.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality.
Guest User
Elegant 2-bed Room
Stayed in Oct 2023
Solo travellers
10 review
2.2/5
Posted on Oct 31, 2023
Service: I came to Xiamen specifically to watch the Chinese women's football team. The stadium is very good, but there is no place to sell souvenirs around the team. The only thing I can keep as a souvenir is a drink cup. After returning to the hotel, I carefully washed the drink cups and put them on the table. However, they were thrown away by the room cleaner. The meaning of this trip was completely gone. Not only were the cups gone, but also the few glasses I used to hold groceries. The plastic bags were also thrown away (these items were not placed next to the trash can). I communicated with the front desk twice, and the front desk just said "Hey". I felt quite "disgusting". I have been to so many cities and lived in so many places. Hotel, this is the most speechless time. Hygiene: There are many clumps of long hair in the shower room and the room. I don’t know which wave of guests left it. If you have time, vacuum the floor more instead of throwing the guests’ things in the trash can. , I’m not sure if it’s useless. Can I wait until the guest checks out before deciding?
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We deeply regret your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Guest User
Deluxe Family Room
Stayed in Aug 2023
Friends
1 review
3.0/5
Posted on Aug 7, 2023
First of all, when you check in, you will be asked to follow their hotel's official account to re-book. It's really weird, so it's useless for me to book on Ctrip? Anyway, I have lived in so many hotels and homestays, but there is no such situation. I don’t make many comments and I understand everything. . . Secondly, after the front desk had already checked in, we were put in a room that hadn't been cleaned, which has never happened before. We checked in at around 2:40 in the afternoon, and we fully complied with the hotel's check-in regulations after 2:00 in the afternoon. We even ate out and stayed for a while before checking in. In the end, we came here. . In the end, although we made up for the breakfast (we didn't eat it in the end), the working ability of the front desk staff and the cooperation between the various departments of the hotel were so visible that it was very poor. Then there are some details. 1. The phone in the guest room was broken. I couldn't contact the front desk at all. I had to go to Ctrip to find their hotel phone number. I was speechless. . . 2. The TV cannot be watched, and a master needs to repair it. 3. The window is extremely small, and it dares to cost more than two hundred yuan? Although there are many problems above, the hotel staff still actively cooperate to solve them, which is justified. . .
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We deeply regret your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Guest User
Deluxe Family Room
Stayed in Jul 2023
Family
2 review
1.0/5
Posted on Aug 9, 2023
The front desk of the hotel is extremely irresponsible. The family room I booked is obviously for bringing children to stay. The hotel requires that the original account book of the children must be presented. Photos are not acceptable, and it is written on Ctrip. Excuse me, anyone who has booked a hotel will click on it, and see all the reminders in the picture below. The hotel shied away from being able to contact me, so there was no telephone contact description. Is this what a responsible hotel should say? I left a phone number when I booked the hotel, even if the platform did not give me a real number, I can still contact the platform! Secondly, the hotel parking lot is actually charged separately. It was the first time I saw it after more than 20 days of travel. The hotel interface did not indicate that the parking lot was charged separately! Secondly, the towels in the room were wet and obviously not replaced! Bad review! Bad review! Bad review!
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We deeply regret your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Mumuyuyu123
Elegant 2-bed Room
Stayed in Jul 2023
Family
1 review
5.0/5
Outstanding
Posted on Jul 23, 2023
The location of the hotel is very good, next to the Zhongshan Road Pedestrian Street, behind Chinatown, across from the shopping mall is the starting point of Metro Line 1. You can quickly take a taxi or take the subway to various attractions. Shopping is also very convenient, and it is convenient to eat, drink and have fun. The weather is too hot, too lazy to go out to eat, so the takeaway is delivered downstairs, and a robot delivers it to the door of the room. Quite fun It is suitable for the elderly with children to live here!
Original TextTranslated by Google
Response from Property: Dear guest: Thank you for your affirmation of us and the good experience during your stay. Xiaoli is very happy to bring you high-quality service and reservation mood, and wish you a pleasant trip.
Anonymous User
Elegant 2-bed Room
Stayed in Jul 2023
Family
2 review
1.0/5
Posted on Jul 18, 2023
I have never lived in such a sloppy Lafeng, just like the salted fish in front of it, it is dirty and smelly, ****, and the travel agency in its lobby is super crappy. You are free to travel, and you are forced to add money to visit the scenic spots, otherwise you will not be threatened enough to let you go out of the island! ! ! ! ,,,,
Original TextTranslated by Google
Response from Property: Hello, dear customer! I'm sorry that Xiaoli's service did not satisfy you this time. You can leave a message to point out our shortcomings so that we can make corrections. If you are lucky enough to choose our hotel next time, you can see our improvements and give us a five-star praise, which is the best support for our work. Xiaoli is here to say sorry to you, and hope to bring you a high-quality experience next time! Thanks!
Guest User
Twin Room
Stayed in Jun 2023
Couples
2 review
5.0/5
Outstanding
Posted on Jun 25, 2023
+89 yuan to upgrade the family room, it is super big, there is a bathtub, sofa area, it is worth it. The room is very smart, the curtains and lights are fully automatic, and the room can also play music. The location is very good, just on Zhongshan Road, but not on the commercial street, it is very quiet, just a few tens of meters away is the main street of Zhongshan Road. The hotel lobby is on the first floor, highly recommended. (The lobby of some chain hotels nearby is not on the first floor)
Original TextTranslated by Google
Response from Property: Hello! I am very happy to see such a good review from you, and Xiaoli is a little excited ♥♥ It is our great honor to bring you a beautiful and warm hotel experience. The hotel is located on Zhongshan Road Pedestrian Street, with convenient transportation around. The hotel is about 20 minutes' drive from Xiamen Cruise Center Xiamen Drum Wharf, about 15 minutes' drive from Xiamen University, and about 30 minutes' drive from Zengcuo'an. Thank you very much for your recognition of the hotel. We will continue to work hard to continuously improve the service quality and provide you with better services. We look forward to your next stay!
Eric_Ccc
Deluxe Room (2 beds)
Stayed in Jun 2023
Other
6 review
5.0/5
Outstanding
Posted on Jun 7, 2023
In the commercial pedestrian street of Zhongshan Road, the location is very convenient. It is in the southwest corner of Xiamen, and it is very convenient to go to the ferry and other places. It takes about 20-30 minutes to take a taxi to the first pier (departure at 9:00 in the morning). Zhongshan Road is relatively long, and there are many high-scoring merchants nearby Dianping. It is not recommended to eat and consume in the commercial street. The price of the hotel is also normal, and the overall evaluation is a more appropriate choice. Lifeng's quality control can be guaranteed to a certain extent. For the postgraduate entrance examination and re-examination, Lifeng is chosen near the school, so you can rest assured that it is a chain. The service attitude of the store in Xiamen is very good, and they are more defensive. Sometimes the robot needs to wait in line for a while to deliver food to the room, which can be improved. The picture shows arriving at Lujiang Hotel Zhongshan intersection at night.
Original TextTranslated by Google
Response from Property: Dear guest: Thank you for your affirmation of us and the good experience during your stay. Xiaoli is very happy to bring you high-quality service and reservation mood, and wish you a pleasant trip.
Anonymous User
Deluxe Double Room
Stayed in Jun 2023
Solo travellers
10 review
4.0/5
Very Good
Posted on Jun 2, 2023
After looking at it for a long time, I chose this hotel. The security guards are very good, and they take the initiative to help with luggage and pour tea. I arrived early, because there was no room yet, so I went out to play after checking in, and told the front desk to help me arrange a quieter room, which was quite quiet. Although it is an old hotel, the room facilities are relatively smart. I didn't expect a speaker in the bathroom. It's great to listen to music while washing. Then I would like to make a few suggestions: First, the hotel phone is broken (including the room’s useless). I wanted to consult when I checked in, but I couldn’t get in. Later, I found their mobile phone number through the map of AutoNavi. It is recommended to fix it as soon as possible. Second, there are no toiletries in the room. I was given a toothbrush and a comb when I checked in. I called them later and asked if they were the only ones, so they sent me the rest. It is recommended that all toiletries be delivered directly to the room. Third, the WIFI in the room I lived in was not working. The front desk told me to scan the QR code on the bedside table, but I couldn’t scan it. In order not to increase the workload for them, I searched for a long time and found that the paper inside the room card holder said Yes, but I couldn’t find the hotel’s WIFI, so I had no choice but to call them again. When I was waiting for him at the door, I finally found the hotel’s account and connected. Then I found that only the door has a signal, so if I want to use WiFi has to stand at the door all the time, it is recommended to strengthen the WIFI signal. Fourth, the mirror headlight is also broken, it is recommended to repair it as soon as possible. Fifth, the tea bags have expired for almost 5 months. It is recommended that all rooms be checked and withdrawn. Fifth, when I left the store, the staff asked me which platform I booked on. After that, I kept adding me on WeChat, and asked me to send him screenshots of good comments. I kept saying that I was in a hurry, but I was really in a hurry, and I still persevered To add me on WeChat, in the end, I had to politely say thank you, master, bye, and pulled the car door over by myself. The suggestion is that if you want to add a third-party guest on WeChat, you will be able to see which platform you booked from when you check in. Tourists can tell the guests to recommend nearby attractions, food and routes to them. Any questions during the stay can be contacted by WeChat. In this way The guests will not be so disgusted, and the complaints from the guests will be reduced.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for your support to Lavande Hotel. We have recorded and followed up your feedback. The landline, wireless, and mirror lights in the room have been overhauled by the project. The scented tea bags in the guest rooms are all purchased every month to ensure quality. The scented tea bag received at the desk was because the new staff at the front desk were not familiar with the location of the items in the guest room. They were not taken from the warehouse of the guest room, but were taken from the warehouse of discarded items at the front desk. I am very sorry, and we have strengthened the training. , Enhance service quality, I hope you will give us a chance to apologize, hope our service can bring you more surprises and touches, look forward to your next visit!
琳達
Deluxe Double Room
Stayed in Mar 2023
Couples
3 review
3.2/5
Posted on Mar 30, 2023
For hotels of the same price, it is ok. But there is no sense of value. The room is clean and the facilities are so-so, but the bed is good to sleep on, the quilt is also very clean, and the bed is big. It is very close to the pedestrian street, BRT, and high-speed rail station, within about 5-10 minutes' walk. The high-speed train in Zhenhai District can go to the train station in Xiamen North. BRT can go directly to T3 and T4 of Gaoqi International Airport! Overall, it's ok to just stay for one night. At least get a good night's sleep. There are a lot of food, seafood barbecue, hand-cranked drinks, tea, and famous products of Xiamen on the side of the pedestrian street. But the prices are also very different, some are very expensive, and some can be more affordable. I can't say which one is better, they are all about the same. There are also hot pot restaurants. I just ate ginger duck over there...it turned out to be dry, and it was soup in Taiwan. The point is to not get enough to eat. 😅
Original TextTranslated by Google
Response from Property: Dear guest: Thank you for your affirmation of us and the good experience during your stay. Xiaoli is very happy to bring you high-quality service and reservation mood, and wish you a pleasant trip.
Guest User
Elegant 2-bed Room
Stayed in Aug 2023
Friends
4 review
1.0/5
Posted on Aug 11, 2023
Except for the good location, everything else is very poor, there is no parking lot, 50 parked next to it for a day, the room is terrible, very humid, and it doesn't bother to clean it at all.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We deeply regret your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!