Hotels in West Area, Xining

Reception were not well trained . Upon check in day one a deposit was collected and on the same day night they made a call to inform we did not pay the hotel charges and later explained it was reception lapsed that they did not collect upon check in even it states pay at property . 2) chambermaid was brazen to wash our socks without permission and after breakfast we were shocked to see our socks as wet. What if we only have a pair of socks for tourist stay ? 3) after check out multiple phone calls was made to our mobile and was told item teaspoon was missing in the room. And if they cannot find it they will raise a charge on our credit card ??? We called back 5 times to ask n follow-up and wasted 30 Mins of our morning to ask if item was found . We even informed it was on the basin area. Wrong procedure as in general all check out reception staff would contact chambermaid to ask if minibar and items were intact before letting the guest check out . The reception lady were having an aloft attitude and said we could go and we even have to ask for car parking coupon and were directed to fill in the form . This make us beg for service instead and please train your staff to check the items before check out and not making irritating calls and that spoil our rest of the day with 5 international calls made to assist them for a teaspoon costs of CNY20!!! Disgusting service . Please train your staff !!!

We started our final China trip form Ürümqi followed by Turpin and Dunhuang. While our hotels there were reasonable, we felt really comfortable when we stayed at at a Club floor room at Sofitel Xining. Their service was one of the best we have experienced during our seven China trips so far. We enjoyed the comfort and the staff’s dedicated service. Thank you.

It is the most satisfactory hotel in the Northwest trip! Before checking in, Xiao Ai communicated by phone that the room had been arranged in advance. When checking in, I asked which restaurant was good nearby. After the lobby staff gave detailed directions, they told Xiao Ai to WeChat me the restaurant business card for navigation. The apartment room type is very reasonable, and the living and sleeping space is separated. The most surprising thing is the cloakroom! Washing machines, refrigerators and induction cookers are all equipped, which is very suitable for families staying for several days. Although there were minor problems, the hotel actively solved them with a sincere attitude. Finally, I would like to emphasize the praise of the breakfast waiter: we stayed for three consecutive days. On the first two days, as soon as we entered the restaurant, the waiter asked if we needed coffee or tea and which flavor, but we were not asked on the third day; after we took the meal and sat down, a little girl brought American and cappuccino according to our habit! This is a real surprise! It is the service of a real high-end hotel: remember the needs of the guests carefully. I really didn’t expect that there would be such a sense of service in the relatively closed Northwest region! The hotel breakfast was also very satisfying: I had my favorite cheese, as well as local mutton soup, milk tea... I will choose this place again when I come to Xining in the future, and I will recommend it to my relatives and friends

The location is super powerful, downstairs is the snack street and the bus station, to Mojia Street, Ta'er Temple these attractions are super convenient, after shopping at night, you can walk back to the hotel, and the sense of security is full. The front desk brother and sister have a good attitude and check in in seconds. The room was even more pleasant, the space was oversized, the cleaning was huge, and there was no dust in the corner. The bed was soft like trapped in the clouds. People like me who recognized the bed slept until dawn. The bathroom is separated from wet and dry, the 24-hour hot water is super fast, the water pressure is sufficient, and the hot bath instantly dispels the fatigue of the journey. The most plus point is that there is a self-service washing machine in the public area, and the long-distance trip can finally wear clean clothes! The price/performance ratio is really nothing to say. Whether it is a student party or a family trip, it is super suitable. Next time you come to Xining, you must live in this house. I have already recommended it to my friends. Don't worry!

The lobby is great Good quality of room supplies Miss Xitian's service is very intimate, and the birthday cake with ice cream is very careful to help the ** heart remarks are placed in the freezer. Like 👍 Parking downstairs is also very convenient

Facilities: Just opened in 2025, the brand new Orange Hotel. Hygienic: very clean, spotless, the same is always maintained. Environment: Very design orange hotel, the only downside is that the underground parking lot cannot be directly up, you must go through the mall next to it and take the elevator up and then walk to the hotel door. Service: First class service, impeccable.

Facilities: Very good, and the humidifier is good Hygiene: Very clean Environment: Central area, you can have an overview of the city, very good Service: Xiao Zhang in the restaurant and Daisy at the front desk are very good! Overall, it is worth recommending, but maybe we checked in late, so there was no welcome fruit, and the mini bar was empty. I called the front desk and they refilled it for us. And the linens are a bit... The hand towels are all linting 😂, I hope the hotel will get better and better, and there will be souvenirs when I leave. If I come again in the future, I will definitely choose it!

The hotel is in a good location, near the mall, with a wide variety of food and drinks. The interior environment is also quite clean. The facilities are a little old. The downstairs is very lively, it is the food court, and the sound insulation is a little poor.

The hotel has good infrastructure and facilities, the rooms are clean and tidy, the front desk manager and waiters are warm and welcoming, the hotel parking lot is convenient for travel, and the accommodation feels very comfortable. It is worth recommending!

Having stayed in so many hotels, this one really stands out! The environment is quiet and peaceful, like a paradise in a bustling city. The room is clean and tidy, with complete facilities, and the gym and swimming pool facilities are brand new. The front desk lady checked in quickly, especially Miss Zhang who patiently guided the whole process, and also sent welcome fruits and yogurt. The room is full of details, I love it, the location is excellent, and the surrounding food and attractions are very close. Next time I travel, this is still my first choice!