Hotels in Xining

"Reception were not well trained . Upon check in day one a deposit was collected and on the same day night they made a call to inform we did not pay the hotel charges and later explained it was reception lapsed that they did not collect upon check in even it states pay at property . 2) chambermaid was brazen to wash our socks without permission and after breakfast we were shocked to see our socks as wet. What if we only have a pair of socks for tourist stay ? 3) after check out multiple phone calls was made to our mobile and was told item teaspoon was missing in the room. And if they cannot find it they will raise a charge on our credit card ??? We called back 5 times to ask n follow-up and wasted 30 Mins of our morning to ask if item was found . We even informed it was on the basin area. Wrong procedure as in general all check out reception staff would contact chambermaid to ask if minibar and items were intact before letting the guest check out . The reception lady were having an aloft attitude and said we could go and we even have to ask for car parking coupon and were directed to fill in the form . This make us beg for service instead and please train your staff to check the items before check out and not making irritating calls and that spoil our rest of the day with 5 international calls made to assist them for a teaspoon costs of CNY20!!! Disgusting service . Please train your staff !!!"

"I was initially a bit worried after seeing numerous negative reviews online, but my actual stay turned out quite pleasant. **Pros:** The hotel is centrally located, making it very convenient for dining and shopping. Right across the street is a trendy chain restaurant, a famous cultural heritage spot frequented by celebrities; even at 9 PM, there was still a queue. The room was quite spacious and came with all the basic amenities. Cleanliness was satisfactory. Breakfast was rather plentiful, and the rice noodles were particularly good. However, the coffee could definitely be improved; if it's instant, there's no real reason to go to the breakfast area for it when I could just make it in my room. **Cons:** As many online reviewers pointed out, the elevators were quite slow during peak hours. What was surprising was that housekeeping was doing their cleaning during the morning rush hour. Couldn't that be scheduled for a different time? The hairdryer is quite old and could do with an upgrade. Also, the small bottles of toiletries were genuinely difficult to dispense; this is definitely an area for improvement. **Overall:** While the investment in physical facilities is evident and good, there's still room for improvement in the details of their operational service."

"The environment is very good, the service is thoughtful, the facilities are clean, and the car can be parked for free. The downside is that there is no air conditioning in the room, the temperature is low, it is a bit cold, and it is easy to catch a cold. There are also two holes in the bed sheet, which should be repaired."

"This hotel was great. The rooms were spacious, clean, and the beds comfortable. The A/C worked and you couldn't hear noise from the hallways (well-insulated). The translation capabilities were lacking, but you could make do with your own app. Breakfast and dinner were great. If i came to Xining again, i would stay here."

"For the past two years, I've visited Xining almost annually for work, and Qinghai Hotel has always been my one and only choice for accommodation. What makes it stand out are the incredibly welcoming staff, the plentiful and delicious breakfast, the warm and comfortable rooms, and, most importantly, the truly comfortable beds and bedding. This time, taking advantage of a holiday, my friends and I set off from Lanzhou for a spontaneous Gansu-Qinghai Grand Loop road trip. We were on the road early mornings and late nights every day, so by the time we reached Qinghai Hotel for the night, I slept soundly from 11 PM until 8 AM. It was exactly what I needed to truly recover and shake off the fatigue."

"The rooms are gorgeous - really nicely decorated with lovely comfortable beds. The staff are also exceptionally helpful. Xiaotian from the Guest Service Center very efficiently located an item we had left and arranged to have it mailed on. The doormen were also very willing to help with bags and help with communicating with taxis. We loved our stay here."

"Nothing but amazing! The hotel is clean and the staff are really nice! The room that I got is spacious and the bed is very comfortable! Highly-recommended! The location is also near to the railway station and there are a lot of shops nearby! It's also beside the Bank of China! ⭐️⭐️⭐️⭐️⭐️"

"It was midnight when we arrived in Xining. As the starting point of the Qinghai-Gansu Grand Loop, we had a good rest. The new hotel has a little smell, but it is fine once the fresh air system is turned on. The breakfast is not suitable for southerners, it is simple and not suitable for this star rating."

"When planning our trip to Xining, I was a bit concerned about adjusting to the altitude, so I paid special attention to hotel facilities. This place definitely exceeded my expectations. The air conditioning was strong and kept the room cool, ensuring a comfortable night's sleep. The in-room oxygen concentrator and humidifier was incredibly practical; my elderly family members found it very helpful, experiencing no shortness of breath and sleeping wonderfully. Its proximity to the bus stop also made getting to Ta'er Monastery very convenient. We'd definitely stay here again!"

"You can go to wangfujing department store by walking from the hotel… the receptionist is very humble.. will help you anything you ask for👍🏻👍🏻the picture is the view from our room.."